Noisy until the early hours; rooms not up to standard; reserved car parking space occupied by someone else; overcharged for breakfast and refund refused; customer service awful. It seems we overpaid substantially compared to other reviewers. Having emailed a complaint on the day of departure and no reply or acknowledgement received; wrote directly to the Managing Director and 2 weeks on, still no reply. If you are 18 and want a cheap place to stay, probably ok, but otherwise avoid at all costs.
- Official Description (provided by the hotel):
- The Clifton Hotel is situated in an ideal location for visiting Bristol within walking distance of both Clifton Village and the City Centre. A small and independent hotel part of the Clifton Hotels Group we provide clean and comfortable accommodation at competitive prices. We welcome guests with a smile priding ourselves in providing levels of customer service that were mentioned in our recent AA report as being of five star standards. We hope that guests enjoy the relaxed café reception area and our busy and vibrant restaurant Racks. ... more less
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