Despite offering "accessible" rooms, this hotel is not suitable for disabled guests, especially wheelchair or mobility scooter users. The rooms are very small, and do not provide the space needed for wheelchairs or mobility scooters. There are no plug sockets to charge up power chairs or scooters. The beds are very low, and if like me, you get into bed from a standing position, it is extremely difficult and extremely painful to do so. There are no handrails to assist you in or out of bed and the beds are not height adjustable. The mattresses are very soft and lumpy and do not offer good support. The room I was given smelt musty and was not very clean, not helped by the fact that the windows can not be opened. The towels and bed sheets were stained, and very well worn. The bathroom was very small, did not have a walk in shower or wet room, just a shower over a bath which I could not get into. All the handrails were badly placed and prevented use of the shower. Breakfast can not be brought to the room and getting from my room to the breakfast room required me to pass through 6 very narrow and heavy doors, non of which were automatic. Tables in bar and dining areas are placed very close together making it impossible to move about in a wheelchair. Staff are generally unwilling to help and convey the impression that disabled people are considered an inconvenient and expensive nuisance. There is very little provision for disabled parking. When I was there, a non disabled person stole the disabled parking bay reserved for me, leaving me stranded at 1am with nowhere to leave my car. Staff refused to ask the owner of the offending vehicle to remove it and showed little concern for the position this left me in. Staff also refused to help me with my suitcase, leaving me to rely on the help of another guest. By far and away the worst hotel that I have ever stayed in. Needless to say I will never book with Premier Inn again. Holiday Inn and Travel Lodge are much much better, beyond comparison.
- Official Description (provided by the hotel):
- Put yourself at the heart of the action at Premier Inn Hotel Bristol City Centre (Haymarket). Slap bang in the middle of everything, you can walk to most of the major sights, shops and events, as well as the many business HQs. You could wander along the historic harbourside, stroll across the Clifton Suspension Bridge, or walk underwater at Bristol Zoo. And, in the evening, catch one of the big name acts at the Hippodrome, Colston Hall or O2 Academy. Then, when you're ready to drop, return and refuel in our tasty restaurant, spacious rooms and extra-comfy beds. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Bristol City Centre (Haymarket) Hotel Bristol