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“Excellent when it goes wrong” 4 of 5 stars
Review of Holiday Inn Bristol City Centre

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Holiday Inn Bristol City Centre
4.0 of 5 Hotel   |   Bond Street, Bristol BS1 3LE, England   |  
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Ranked #7 of 48 Hotels in Bristol
Certificate of Excellence 2014
Southampton
Top Contributor
164 reviews 164 reviews
42 hotel reviews
Reviews in 75 cities Reviews in 75 cities
116 helpful votes 116 helpful votes
“Excellent when it goes wrong”
4 of 5 stars Reviewed April 5, 2014

It is easy to provide good service when everything goes well but that service turns to excellent when problems are sorted out well.
My first room had a smelly drain in the shower and, as soon as the receptionist was told about this, he insisted on me taking the key to an upgraded room at no extra charge.
An excellent base for the next day's conference in the hotel.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, April 8, 2014
Hi FriskyG

It’s great to see that even though things didn’t go as they should, we made your stay an enjoyable one. I have shared your comments with the whole team at our morning meeting.

I Hope to welcome you back to the hotel soon, whether it be for a conference of pleasure.

Thank you and take care
Neil Parry
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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bristol
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 3, 2014

Typical soulless building but has all you need 1) location perfect 2) great staff 3) decent gym 4) great parking although expensive.

Worth a stay at 75 a night and staff excellent. Choice of beers and food awful and lazy. Shows no respect to local produce or interesting drinks. Food so bad and cold that you think you are in Russia.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, April 8, 2014
Hi anonmattyt

It was good to read your review. I’m glad that you found the staff great and the location perfect.

I’m really concerned to read your comments in regards to the food and drink, and would appreciate it if you could contact me directly to discuss. My phone number is 01179 245000 or email Deputy@hibristolcity.co.uk.

I look forward to speaking to you soon.

Thank you and take care
Neil Parry
Deputy General Manager
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Southampton, United Kingdom
1 review
5 of 5 stars Reviewed April 3, 2014

Stayed for a Saturday night at the end of march and was impressed by the cleanliness and style of the room. The staff were friendly and very helpful and the whole hotel was well run and we'll laid out. I highly recommend this hotel and will stop there again without a doubt.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, April 8, 2014
Hi Supertrout

It’s great to hear that we impressed you during your stay. We love to receive feedback and I have shared your comments with the whole team.

I really look forward to welcoming you back to the hotel in the near future.

Thank you and take care.
Neil Parry
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mold, United Kingdom
Top Contributor
130 reviews 130 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 3, 2014

The rooms are really good and the dining room is very nice with a good menu choice.
The staff are excellent - very helpful without exception.
Conference support spot on too.
Of course with a city centre location you do get night time traffic noise.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, April 8, 2014
Hi BillB
What a great review!

We are always grateful to receive feedback, and comments like ‘The staff are excellent - very helpful without exception’ are greatly appreciated. I have shared your comments back with the whole team.

I hope to welcome you back to the hotel very soon

Thank you and take care.
Neil Parry
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
5 of 5 stars Reviewed April 2, 2014

We would just like to say THANK YOU SO MUCH for such an amazing wedding! It was a lovely lovely day and everything went perfectly.

First we would like to thank your lovely staff, they were so helpful and assisted every need that we had. They were prompt, polite and very efficient.

The food was absoultely amazing and everyone said how lovely it tasted, the presentation was beautiful and it came lovely and hot! Very very tasty! Im very sure that people will want to come back for food again! Definately recommendations to your chef! It was outstanding.

The room looked perfect and a special thanks to Tiago for helping us the night before, going through the days itinery and making sure everything was perfect for us! There's no doubt your staff work tirelessly to make everything perfect! So special thanks to Tiago and Tom and the many other staff who served us.

A special thank you to the DJ who played all the music we asked for and got the party going! We will definately be recomending him to others! So please give thanks to him on behalf of us.

And the room was amazing! So clean, and beautifully decorated! It was complete luxury and we couldnt have asked for a more beautiful room to relax in after our special day!

The day went so smoothly and without fault! And it was the best day of our lives!

And finally a massive thanks and recommendation to Marine, our wedding events coordinator at the Holiday Inn! She helped us along the whole journey and made the day so special for us! We cant express to her how much we thank her for all her help and kindess! She is truely a lovely and remarkable lady and we thank you so much!

Best wishes to you all and thank you so much for the amazing day and making the day not only special for us, but also to our family and friends!

All our love and gratefulness,
Mr and Mrs Lukman!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, April 8, 2014
Hi MRS Lukman!!!

We are truly humbled by your glowing review & I am so proud of the team for making your special day the success it was.

I have passes on your comments to all the staff involved in the event, Including Tiago, Marine, Tom and Kevin our chef. They like me were blown away by your kind words.

All the team at the Holiday Inn Bristol City Centre would like to extend our congratulations to the happy couple, and wish you both a happy future together.

Thank you and take care
Neil Parry
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newquay, United Kingdom
1 review
5 of 5 stars Reviewed March 27, 2014

This is without a shadow of a doubt the best hotel in Bristol, and ive stayed in pretty much them all,! The thing that makes it for me is,, and yes theres a list-- Firstly the front desk reception staff- Etienne , hes brilliant, and all front desk staff, they just seem a little more professional than average and better than anywhere else ive ever stayed, (eat your heart out Hilton, Holiday Inn have stolen the staff you wanted but couldnt entice - theres some right Hilton horrors , go along to double tree and see for yourself, the Hilton Garden inn excluded from that remark) Trainned to high standards,, they know that first impressions count,, , its got the fab rooms, food is excellent, great location, events- tribute nights etc.. On a small negative--Can we have some Carling please, not every one that likes Becks and Stella, Can be a bit pricey but worth the money in my opinion.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, March 28, 2014
Hi Lionheart19


Thank you! It makes me so proud as a manager to receive comments such as “is without a shadow of a doubt the best hotel in Bristol”,
I’ve passed your comments to all the staff including Etienne at our morning meeting and praised him for doing a great Job.
With regards to beer choices we are currently reviewing our offerings.

I really hope to welcome you back very soon.


Thank you and take care

Neil Parry
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 26, 2014

Great hotel, friendly staff, lovely rooms, fantastic location, can't fault it really although it's pretty expensive in the bar. I would definitely recommend it for a stay in a beautiful city! St nicks market is a must for anyone.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this review, March 28, 2014
Hi John C
What a great review!
“Great hotel, friendly staff, lovely rooms, fantastic location, can't fault it really” These are the words we love to hear as a team!
I have shared your comments with the whole team, as we really appreciate feedback.
I really hope to welcome you back to Bristol in the near future.
Thank you & Take care
Neil Parry
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bristol City Centre

Address: Bond Street, Bristol BS1 3LE, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Bristol
#5 Luxury Hotel in Bristol
#7 Romantic Hotel in Bristol
#8 Family Hotel in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Bristol City Centre 4*
Number of rooms: 155
Official Description (provided by the hotel):
Bristol's newest hotel located on Bond Street in the city centre. Opposite Cabot and Broadmead shopping centre, an ideal location for all of the city centre activities and attractions. This new hotel has been completed to a very high modern standard with Standard, Superior, Deluxe, Executive and Suite bedrooms. The Spot restaurant provides excellent food at value prices or try the 7evern bar for drinks or bar food. 1/2hr free internet for all hotel guests with reduced price parking in the NCP car park under the hotel. 7 flexible conference and banqueting rooms are also available. This hotel prides itself on ensuring that the guests are the main focus and the hotel team will go out of their way to ensure that a great experience is offered. ... more   less 
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Also Known As:
Holiday Inn Bristol City Centre Hotel Bristol

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