We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful service.....” 5 of 5 stars
Review of Thistle Bristol City Centre, The Grand

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Thistle Bristol City Centre, The Grand to your Saves list
Thistle Bristol City Centre, The Grand
3.5 of 5 Hotel   |   Broad St., Bristol BS1 2EL, England (Formerly Thistle Bristol Grand Hotel)   |  
Hotel amenities
Ranked #21 of 84 Hotels in Bristol
Clevedon, United Kingdom
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“Wonderful service.....”
5 of 5 stars Reviewed March 17, 2010

I absolutely adore the' Grand' ,its very central and the staff are great.
As i live quite near Bristol we often go just for the Sunday lunch,which has to be the best carvery in this part of England,a huge range of starters,main course with wonderful vegetables,and sweets to die for,and as has been mentioned they also have a 'Chocolate Fountain' ,but sadly i cant ever manage to try it as i get so totally overfilled before !lol.
Our great friends Maureen and Graham first introduced us to the 'Grand' and they and us have never looked back.
we consider other venues ,but on weighing things up,we nearly always revert to the 'Grand'.
PS/Dont go for lunch if you are not hungry.!

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 18, 2010
Thank you for your review on your recent stay at The Grand, Bristol. I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs. Customer satisfaction is crucial to us and therefore we are welcoming to all comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

963 reviews from our community

Traveler rating
    310
    342
    169
    87
    55
See reviews for
108
324
67
231
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Kent
1 review
4 of 5 stars Reviewed March 16, 2010

From the moment I checked in nothing was too much effort from the friendly and approachable staff. they sorted my wi-fi and computer upon entrance. Good food and no hassle. Will be recommending to other business contacts when in the area. I don't usually bother with these things but felt compelled to write this time!

  • Stayed February 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 18, 2010
I was delighted to hear you were satisfied with the hotel and its services provided. I will be sure to pass on your positive comments to the rest of our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
1 review
5 of 5 stars Reviewed March 16, 2010

Having to visit Bristol often i always stay at The Grand. A warm welcome is assured along with a clean room and good food and drink.What more can you ask for??

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 24, 2010
Thank you for taking the time to post your feedback. I am delighted to read your comments and was pleased to hear that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 9, 2010 via mobile

Having recently stayed at the grand I was not impressed. It could be a great hotel but needs to sort a few things out. The rooms were small the bed however was large. The restaurant served good food. The health suite facilities are poor the hot tub doesn't bubble and the water was cold. The pool water was warm but only wide enough for 3 swimmers, I couldn't get into the sauna as this was full with only 4 people in there. The reception and waiting staff were very polite and helpful. My reservation was at a discounted price and I certainly wouldn't have paid full price.

  • Stayed February 2010
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 16, 2010
I was disappointed to hear you were not satisifed with the service and facilities at the health spa.Please be assured I will pass on all comments to the management team who will address these issues. Thank you and we hope this will not discourage you from using Thistle Hotels in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Italy
Top Contributor
67 reviews 67 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 8, 2010

The heating system was noisy, with trickling water which may keep you awake. The staff on average was not excellent, with the exception of the front desk staff. The food was good, but the fruit served for breakfast had the hole left by the skewer in it. A left over from the previous day? All considered, i was not impressed with the hotel.

  • Stayed March 2010, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 9, 2010
I was disappointed to hear you were not satisfied with your stay at The Grand Bristol. Please rest assure i have passed on all your comments to the team to ensure all issues are addressed. Thank you for your feedback and we hope this will not discourage you from using Thistle Hotels in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 3, 2010

Having got a very good mid-week deal at this hotel we thought we might be given the worst room but were pleasantly surprised by the very spacious modern room and en-suite bathroom, all spotlessly clean, looking newly refurbished, with a very comfortable super-king size bed. The hotel is centrally located, easy walking distance to bars, restaurants, shops, galleries, waterfront etc. but despite this there is no external noise at night as it is in a side street. One niggle - the room 'heating' system bizarrely pumps out cold air for at least 15 mins when you set the thermostat to a higher temperature - so the room actually gets colder instead of warmer. The staff are very helpful and friendly and did their best to sort out the heating but in the end we requested and were given a fan heater. We did not eat in the hotel or use the fitness centre so cannot comment on these. The car park is very secure and at £8 for 24 hours is reasonable for Bristol.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 9, 2010
Thank you for your recent review, i was pleased to hear you enjoyed your stay and we were able to cater for all your needs. I will be sure to pass on all your comments to the rest of the team. Thank you once again and we look foward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple Devon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2010

We had a great welcome, no fuss at reception, were taken straight to our rooms which were lovely with all the conveniences we required and comfortable beds! The food in the restuarant both nights was fabulous and breakfast once served in the room and once in the restuarant were very good. The staff were very friendly and helpful and happy! They directed us to local shops and places of interest making our stay quite carefree. As we were on a much needed short break this hotel hit all the right buttons. Also I must add the domestic staff do a grand job, everywhere was so clean. We were recomended by friends who stay in this hotel last year and we were not let down. Thank you

  • Stayed January 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Bristol City Centre, The Grand, responded to this review, March 4, 2010
I was pleased to hear you enjoyed your stay and we wer able to cater for all your needs. Thank you for all your positive comments, I will be sure to share them with the rest of the team. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Thistle Bristol City Centre, The Grand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thistle Bristol City Centre, The Grand

Address: Broad St., Bristol BS1 2EL, England (Formerly Thistle Bristol Grand Hotel)
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Bristol
#19 Romantic Hotel in Bristol
#20 Business Hotel in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Thistle Bristol City Centre, The Grand 3.5*
Number of rooms: 182
Official Description (provided by the hotel):
Located in the city centre, The Grand is a quiet haven in the heart of buzzing Bristol. Its central location is ideal for both business and leisure, offering 182 bedrooms and 10 meeting rooms and within walking distance of the Harbourside, Broadmead Shopping and 1m from Temple Meads Station. You don’t have to worry about parking as we have our own car park on-site, which is a real bonus for a city-centre hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Agoda, getaroom.com, Despegar.com, TripOnline SA, Travelocity and Odigeo so you can book your Thistle Bristol City Centre, The Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol

Owners: What's your side of the story?

If you own or manage Thistle Bristol City Centre, The Grand, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.