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“Exceeded our expectations!” 5 of 5 stars
Review of The Bristol Hotel

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The Bristol Hotel
4.0 of 5 Hotel   |   The Harbourside | Prince Street, Bristol BS1 4QF, England   |  
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Hotel amenities
Ranked #4 of 51 Hotels in Bristol
Certificate of Excellence 2014
GreenLeadersBronze level
Staffordshire
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Exceeded our expectations!”
5 of 5 stars Reviewed March 18, 2014

We stayed at The Bristol Hotel on Saturday 15th March in celebration of my partner's 40th birthday. We chose the hotel after reading the reviews on Tripadvisor and really, we could not have picked a better hotel!

We booked direct with the hotel and then asked them for some help to get the most out of our first time, overnight stay in Bristol. The reply from General Manager Mark Payne was prompt and full of helpful ideas and, because it was a special celebration, he also offered us a complimentary upgrade on our room!

We arrived around 1.30pm and a member of front of house advised that our room was not ready yet, she advised that we'd been allocated a great room on the 6th floor, but if we wanted to go up now she could offer us an alternative. Being in no hurry to check in, we said we were happy to go with the room that had been allocated and would head off to do some sightseeing. They took our bag from us and stored it, and said they'd give us a call when the room was ready.

As we tucked into some lunch in one of the many nearby eateries we missed the call from the hotel, no matter there's so much to see / experience within a stone's throw of the hotel you forget all about a phone call.

When we arrived back at the hotel around 5pm our bag had already been taken up to our room. We were offered a complimentary newspaper the following morning which, we happily accepted, and headed on up. Well, the room was beautiful, finished to a high standard, spotlessly clean, with bathrobe and slippers waiting on the bed and fabulous views over the harbourside - amazing! There was even a note from Mark in the room that enclosed a voucher for 2 free cocktails at The Shore Bar! How kind!

We had made a dinner reservation at the hotel and again, we weren't disappointed. All of the tables in the Riviera Grille overlook the harbourside which at night is lit up and looks very pretty. We ate from the specials board and the food was gorgeous and reasonably priced. At the end of our meal, too full for desert, our waiter presented us with a complimentary plate of handmade chocolates with "happy birthday" written on in chocolate! It felt for us that the hotel really cared that we had a great stay, nothing was too much trouble.

Having read about the noise from the bars opposite I did wonder how our night's sleep would be and we both slept like babies! The room has a secondary glazing system installed and yes, if open you can hear the music being carried on the wind, but when shut we didn't hear anything. Plus the bed was uber comfortable! We slept through until 7.30am when we plucked our complimentary newspaper from its sleeve on the outer door handle!

Breakfast was another treat, a gentleman played the piano while you were seated promptly and made your choices between the vast array of delicious foods on offer, hot cold, fruit, smoothies, juice, f.e.b. croissants , cereals......... so much choice!

Check out was a relaxed anytime before 12 noon so no need to rush about, and when settling our bill we were given the "free ticket" for the car park which meant that even that was taken care of by the hotel.

If you feel you need a bit of looking after, book into The Bristol Hotel, you won't be disappointed!

Room Tip: Our room on the 6th floor offered a peaceful nights sleep, was a good size and had amazing views ove...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 20, 2014
Dear Codsallgirl,

Thank you for the excellent review of the hotel.

I am delighted you both had an enjoyable weekend, typically if we are aware of an occasion we will endeavour to help you enjoy it even more!!

We look forward to welcoming you back to The Bristol hotel again in the near future,

Sincerely

Mark payne
General manager
The Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,184 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (620)
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exeter
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 17, 2014

We stayed here for the weekend on the Hendricks take me to the bar deal. I had asked for a room with a view and we were on the 6th floor looking of the docks which was excellent. The room was great, we had a Queen Deluxe room (and unlike others have commented we found the room to be of a good size and the bathroom to!). Breakfast was excellent with a wide choice catering for all tastes and excellent attentive staff throughout

The killer for me was the night time noise from the bar below, and the bars opposite the hotel. It seems an odd idea to have a late night bar playing very loud music under a hotel! Surely you have a hotel full of paying guests trying to sleep?

This music, and the music from the surrounding bars in area could be heard until approximately 3am! Both on Friday and Saturday night! As we were on the 6th floor I pity anyone who was nearer ground level. And to put this in perspective my husband is deaf in one ear, and sleeps on his 'good' ear and even he was very aware of the music!

Shame really as the hotel itself was really good - I guess maybe have a room inside and forgo the wonderful view....

Room Tip: If you want a view be prepared for night time noise!
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear cupidscapers

Thank you for your review.

I am glad you enjoyed our Deluxe room, views and food and Beverage offering within the hotel.

Obviously it is disappointing to hear your sleep was disrupted by noise, all our Deluxe rooms are triple glazed but on this occasion clearly it was not enough.

If returning to Bristol please feel free to get in touch with me directly and I will be happy to personally look after your future reservation and ensure you are allocated a room off the Harbourside.

Sincerely,

Mark Payne
General Manager
The Bristol Hotel
Mark_payne@doylecollection.com
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Shrewsbury, Shropshire
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 17, 2014

We stayed here for a Saturday night in a deluxe room. The location of the hotel is great, with free parking and doors available direct from the car park to the hotel once you have checked in. We were on the 4th floor, with lovely views of the waterfront. The room was a good size, as was the bathroom, and all fixtures and accessories were superb. Everywhere was spotlessly clean and beautifully finished. We did open the windows at night for a while and there was noise from the bars on the waterfront, but once the window was closed we heard nothing. The staff were exceptional, and we had a lovely breakfast with an excellent selection of freshly prepared food in a restaurant with a good view of the harbour. Several years ago after various disappointing larger hotels we opted to try smaller B&Bs and hotels, so staying at The Bristol was a bit of a departure for us. However, it was everything we could have hoped for and more, and we would definitely stay here again without hesitation should be revisit the area.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear Alice-Pie

Thank you for your “fabulous” review,

It is refreshing to see we have given you confidence in larger hotels in the city once again.

I am glad our triple glazing in our Deluxe rooms did it’s job and there were no noise issues during your visit.

We look forward to seeing you again when you are back in Bristol.

Sincerely,

Mark Payne
General Manager
The Bristol Hotel
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Chelmsford
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2014

We have stayed here quite a few times over the past 3 years and always found the staff to be courteous and the check in fine.
Had a superior double room on the 3rd floor which was clean/well appointed but definitely was on the small size - probably described as 'compact'. Room overlooked the street which can get busy but noise is kept to a minimum provided you keep the windows closed.
I would suggest you try and go for a room at the rear of the hotel that overlooks the harbourside - much better view.

Breakfast in the river grille is good - plenty of variety to suit all tastes, from fruit to full English. The 3 different types of sausages were a nice touch. Staff were well organised and attentive.
Hotel is well located by the harbourside area with its numerous attractions/pubs etc and its a short walk from the centre of the city/shopping areas.

Room Tip: Go for 500-600's at the back of the hotel
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear TommyandTeddy

Thank you for your excellent review,

We appreciate your comments regarding our location and breakfast offering. The three different types of sausages are a big hit for sure(and four types if you include the vegetarian sausage!!)

We look forward to welcoming you back to the Bristol Hotel in the near future, and remember our best available rates and packages will always be found on our direct website,

Sincerely

Mark Payne
General Manager
The Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 17, 2014

Our third visit to the Bristol, situated close enough to City a Centre ( 15 min walk) but far enough away from noise. The Hotel overlooks the Harbourside on one side. Great customer service, very friendly and attentive staff. There is a car park next to the Hotel where guests can park for free. The breakfast buffet has an excellent choice of foods and drink I love the pianist playing at breakfast on Sunday mornings a lovely touch. The rooms are lovely very clean with everything you require and free wifi! Would not hesitate to recommend.

Room Tip: Pay a little extra and get the Deluxe Queen very spacious and very special
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear juliecrox,

Thank you for your excellent review, it is great to have feedback from a guest who has stayed three times!!

We appreciate your comments regarding the “great customer service” we provide and pleasing to see you enjoy or breakfast offering, free WIFI and avail of our free car parking facilities.

We look forward to welcoming you back to the Bristol Hotel in the near future, and remember our best available rates and packages will always be found on our direct website,

Sincerely,

Mark Payne
General Manager
The Bristol Hotel
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2014

Be aware that the rooms are not spacious like they are advertised to be. Tiny double bed, our feet stuck out the end and we are only average size people. Bathroom also tiny, with a shower only. I'm aware you pay more for the location but I didn't think it was particularly good value for money at £115 per night room only.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear Jackie H,

Thank you for leaving us a review.

We have three different room types (Suite, Deluxe and Superior rooms) and they do vary in size depending on which is booked. I am sorry the room size did not live up to your expectation on this occasion.

I trust the rest of your stay with us was satisfactory,

Sincerely,

Mark Payne
General Manager
The Bristol Hotel
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Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 16, 2014

we stayed here on the weekend of 14th of march with a group of friends. the hotel is in a great location in city center.its very clean and tidy.what was very refreshing was the customer service from all the staff at the hotel they were all very helpful.and deserve allot of credit.keep it up theirs allot of hotels in the UK fail badly in these departments.so how nice to find one that deserves credit we would not hesitate to recommend this hotel or to stay here again.

Room Tip: top floor rooms maybe a bit quieter at night.
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, March 18, 2014
Dear argyle125

Thank you for your excellent review

We appreciate your comments regarding the service we provide and I will them on to the team.

We look forward to welcoming you back to the Bristol Hotel in the near future,

Sincerely

Mark Payne
General Manager
The Bristol Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bristol Hotel

Address: The Harbourside | Prince Street, Bristol BS1 4QF, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bristol
#1 Green Hotel in Bristol
#3 Business Hotel in Bristol
#4 Romantic Hotel in Bristol
#4 Family Hotel in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Bristol Hotel 4*
Number of rooms: 187
Official Description (provided by the hotel):
Welcome to The Bristol Hotel!Anyone spending any length of time in Bristol is likely to come across The Bristol Hotel. Sitting pretty on the quayside of the Floating Harbour, this luxury Bristol hotel is surrounded by the best of Bristol’s Old City and maritime history: Bristol Old Vic and the beautifully restored Queen Square, Bristol Cathedral and at Bristol across Pero’s Bridge and of course The Arnolfini, Bristol's celebrated contemporary arts centre, right next door.For all these reasons, The Bristol Hotel is hard to avoid, even by visitors who are staying elsewhere. Those who do stay at our hotel in Bristol get to experience our great location, complimentary car park, the fresh, modern luxury of our bedrooms, and the chic cuisine and quayside ambience of The River Grille and Shore Café Bar.Make sure you are among them and choose The Bristol Hotel, The finest Bristol Hotels! ... more   less 
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Also Known As:
The Hotel Bristol
Bristol The Hotel

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