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“Wonderful hotel meant an excellent weekend” 5 of 5 stars
Review of The Bristol Hotel

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The Bristol Hotel
4.0 of 5 Hotel   |   The Harbourside | Prince Street, Bristol BS1 4QF, England   |  
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Hotel amenities
Ranked #4 of 86 hotels in Bristol
GreenLeadersBronze level
Kidderminster, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Wonderful hotel meant an excellent weekend”
5 of 5 stars Reviewed February 16, 2014 via mobile

A fabulous hotel, friendly staff and great location. The bed was extremely comfortable and I had two great nights sleep. The location is great, right by the restaurant filled part of town. There were nice touches in the room - good quality toiletries and a Nespresso machine. All round a great weekend in great accommodation.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 19, 2014
Dear Karabee755,

Thank you for your excellent review and five stars.

We appreciate your positive comments and are glad you enjoyed our toiletries, nespresso machines and found our beds comfortable.

Sincerely

Mark Payne
General Manager
The Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,656 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
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south england
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

We stayed for 2 nights at this hotel. Everything was lovely, from the polite greeting at reception to the high quality of the room. We thought the rooms had lots of space and the beds were so comfortable I wish I could take one home. There were lovely toiletries in the bathroom and a great selection of teas in the room. We had breakfast included and there was plenty of choice including fresh juices, fruits, pastries and cooked items. And on the sunday a lovely touch of someone actually playing the piano while we ate. The hotel is right on the waterfront and so a perfect location. Free parking for the length of your stay is an added bonus. We'd stay here again if we were ever in Bristol and would recommend it to anyone.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 15, 2014
Dear Bognorlass,

Thank you for the great review and five stars.
We appreciate your feedback on our toiletries, Breakfast offering and Sunday morning Pianist.

Hopefully, we can welcome you back to the hotel when you are back in Bristol,

Sincerely

Mark Payne
General Manager
The Bristol Hotel
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uk
Top Contributor
131 reviews 131 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 11, 2014

I emailed the hotel before we got there to explain we were visiting Bristol to celebrate hubby's 40th and I quickly received a lovely email saying they had upgraded our room to a superior riverside one - thank you :-)

The hotel is in a great location, nicely decorated, friendly staff and comfy beds. What more do you want!

After we had been out an about on the Saturday we got back to a lovely surprise. They'd left us a lovely note wishing my husband a happy birthday and gave us vouchers for complementary cocktails in the riverside bar. A lovely touch.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 15, 2014
Dear Kay J,

Thank you for taking the time to leave us a review.

We are delighted you had an enjoyable stay to celebrate your husbands 40th Birthday.

We hope you will join us again in the future for many more Birthday celebrations,

Sincerely

Mark Payne
General Manager
The Bristol Hotel
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Weston super Mare, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014

Me and my partner stayed here for one night in January. We booked a deluxe room with a king bed, and were amazed at how large the room actually was. The only thing I would say is the bathroom was slightly small, it was a bit tight when climbing out the shower; however that being said it was very clean and well kept. The staff were very polite and helpful, even before we arrived I called the hotel with a few questions regarding our room and the location and the staff were more than happy to help. Breakfast was included which was excellent, there was a wide choice of breakfast available and it was fantastic food. I would recommend this hotel to anyone, we will most definitely be going back again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 11, 2014
Dear Stacey_S_1987,

Thank you for your great review and five stars!

We are delighted you enjoyed your short stay with us in January, and especially pleased that you found our beds comfortable and enjoyed our breakfast experience.

We hope to see you back at The Bristol hotel in the near future,

Sincerely

Mark Payne
General Manager
The Bristol hotel
Mark Payne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 9, 2014

Having been to this hotel for day time business meetings, this was my first stay! Other than a rather officious young lady on reception in the evening ,the staff were brilliant. My partner was not well , perhaps because Wales lost and England won ! Lol but the staff were very helpful! The noise as they had pointed out from the River side was not invasive !
The cream tea is the best I have ever had, and being a Devon boy that is high praise indeed! We pride ourselves on our cream on first and jam on top cream teas! Well done to the chef who made them.......the scones were superb!

Easy parking and ease to access all of Bristol's great places, a great trip!

Room Tip: The River rooms are not noisy, although it was a rough night outside which may have kept noise level...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 11, 2014
Dear Corianderking,

Thank you for taking the time to leave us such an excellent review.

It is great that you decided to stay with us after previously using our conference centre, and we are delighted you enjoyed our cream tea so much, next time perhaps you may try or afternoon tea which is even more decadent.

We look forward to welcoming you back to The Bristol hotel in the near future,

Sincerely

Mark Payne
General Manager
The Bristol Hotel
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Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 5, 2014 via mobile

From the time we arrived the staff presented as very professional and competent. The room was clean and very comfortable meeting all the expectations detailed in the publicity. The breakfast I can only describe as excellent, not being able to think of anything than was not available. A first class experience.

Stayed February 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 6, 2014
Dear Mike G,

Thank you for the great review of the hotel.

It is really pleasing to see you had an enjoyable stay with us.

I also noticed you reviewed the Severn shed Restaurant which is just next door to us and i would also endorse same as it is one of my personal favourites around the Harbourside.

We hope to see you again when back in Bristol,

Sincerely

Mark payne
General Manager
The Bristol Hotel
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the med
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 4, 2014

We stayed for 1 night having booked via booking.com. Having stayed in the majority of the nearby hotels the free parking at this hotel swayed us on this occasion. Never again.

Housekeeping delayed our rooms availability until 2.45pm (rather than 2 pm) we weren't offered another room & I can't believe they were fully booked on a wet Wednesday at the end of January. To get to our room we had to walk through corridors strewn with dirty laundry. When we got to the door the key didn't, it didn't work for our entire stay. This necessitated a visit to reception every time we tried to go back to our room. When housekeeping finally let us in with the 3rd & only master key that worked (!) I decided to run a bath - not possible as the water wasn't hot. They tap on the hand basin swivelled around & the bathroom bin didn't work. they weren't enough towels in the room & the toiletries hadn't been fully re-stocked. I took clean bathrobes & slippers from the pile on the floor outside our door. Housekeeping told me to help myself from their trolley!

The staff were pleasant & helpful but the hotel appeared neglected & shoddy. I think maintenance & housekeeping staff were in very short supply.

The room service breakfast was OK but the menu was very limited. Just the basics - no eggs benedict or smoked haddock which is supplied in nearby hotels.

As we had pre-paid via another website we couldn't be offered a refund. We did get a free breakfast as compensation & the offer of an upgrade on our next visit. There will be no next visit.

Can't recommend this place when nearby hotels do so much better.

Room Tip: Choose a high floor with water view - but beware, on floor 6 you have a long walk with your luggage...
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol_GM1, General Manager at The Bristol Hotel, responded to this review, February 5, 2014
Dear Sallyw13,

Thank you for leaving us a review and my apologies that we did not live up to your expectations on this occasion.

We generally do endeavour to check our guests in prior to 2pm, in fact, if we are quite we will check you in at 8am room permitting, however we do typically fill every Tuesday, Wednesday and Saturday (even in January) which can sometimes become an issue and cause a delay.

I appreciate you had some other issues also which I am more than happy to talk through with you if you wish, my E-mail address is mark_payne@doylecollection.com If you send me through a mobile number I'll happily give you a call and get a little more detail from you.

I look forward to hearing from you,

Sincerely,

Mark Payne
General Manager
The Bristol Hotel
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Additional Information about The Bristol Hotel

Address: The Harbourside | Prince Street, Bristol BS1 4QF, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bristol
#1 Green Hotel in Bristol
#2 Business Hotel in Bristol
#4 Family Hotel in Bristol
#4 Romantic Hotel in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Bristol Hotel 4*
Official Description (provided by the hotel):
Welcome to The Bristol Hotel!Anyone spending any length of time in Bristol is likely to come across The Bristol Hotel. Sitting pretty on the quayside of the Floating Harbour, this luxury Bristol hotel is surrounded by the best of Bristol’s Old City and maritime history: Bristol Old Vic and the beautifully restored Queen Square, Bristol Cathedral and at Bristol across Pero’s Bridge and of course The Arnolfini, Bristol's celebrated contemporary arts centre, right next door.For all these reasons, The Bristol Hotel is hard to avoid, even by visitors who are staying elsewhere. Those who do stay at our hotel in Bristol get to experience our great location, complimentary car park, the fresh, modern luxury of our bedrooms, and the chic cuisine and quayside ambience of The River Grille and Shore Café Bar.Make sure you are among them and choose The Bristol Hotel, The finest Bristol Hotels! ... more   less 
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Also Known As:
The Hotel Bristol
Bristol The Hotel

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