Booked this after a recommendation from a local for a weekend away from London. Online looks highly luxurious and well located. In reality rather different. Located up a road with more pot holes than is safe for a car you arrive to a soul less building, with no clear entrance way. A few shabby looking red velvet ropes marked the entrance but this was it.
The reception area was filled with smoke from the fire which we later found came all the way up to our room and made our room quite unpleasant. There was a female receptionist and a man in a tuxedo who greeted us, it was little unusual.
Our room was large but badly laid out, with a tiny shower with huge power shower head, meaning you could barely move when inside. The loo was also placed right near the door and felt like it didn't fit. All clean otherwise. The tea bags were not in paper coverings and were all squished, the milk was not fresh and the kettle was placed where there was no plug socket. Not screamingly luxury nor justifying the price tag.
We then felt hungry and I asked about room service which they say they offer and was told by the receptionist they had sandwiches and chips but there was no menu. Or they offered afternoon tea, we went for the latter at £15 per person. This was vastly over priced for the offering and the receptionist had also become waitress with no other staff in site. The sandwiches were not delicate nor that inviting, the cakes were dry, the scones were ok. The coffee was powder Nescafé style, and there was no offer of latte, americano etc, not exactly luxury.
We went out for the evening for dinner and did not return till 1am. We did tell the hotel we would be out for dinner, there was no mention of how to get back into the hotel. When arriving back the grounds are very badly lit making it hard to park and to see the very small unlabelled bell, which we rang 3 times before someone let us in the locked door.
The bed was very hard and uncomfortable. There was an fan noise that came on and off intermittently through the night that was very loud and there was still a smoky air in the room. At 6am there was a lot of banging from the kitchen below us waking me up. Then at 9am the fire alarm went off so we hurriedly dressed and ran downstairs only for a staff member to say nothing was wrong dont worry.
We then went to breakfast which we had paid £15 supplement each for. This was measly in portion, one egg, one sausage and two small bits of bacon. The juice was carton and not fresh and had mostly run out by the time we arrived. There was no one around but the one female receptionist serving who was slow and rather patronising at times and wearing far too much make up. The toast was also cheap and obviously had been left under heated lights as it was like sawdust to eat.
At checkout there was no question of how was your stay or your room or anything or even we hope to see you soon.
Overall, they need more staff and need to do some research about what luxury in the hotel industry and restaurant industry actually consists of to justify their extortionate pricing.
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- Also Known As:
- Berwick Hotel Bristol