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“Missing what luxury is about...” 2 of 5 stars
Review of Berwick Lodge

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Berwick Lodge
5.0 of 5 Bed and Breakfast   |   Berwick Drive, Bristol BS10 7TD, England   |  
Hotel amenities
Ranked #9 of 66 Bristol B&B and Inns
Certificate of Excellence 2014
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Missing what luxury is about...”
2 of 5 stars Reviewed March 10, 2013

Booked this after a recommendation from a local for a weekend away from London. Online looks highly luxurious and well located. In reality rather different. Located up a road with more pot holes than is safe for a car you arrive to a soul less building, with no clear entrance way. A few shabby looking red velvet ropes marked the entrance but this was it.

The reception area was filled with smoke from the fire which we later found came all the way up to our room and made our room quite unpleasant. There was a female receptionist and a man in a tuxedo who greeted us, it was little unusual.

Our room was large but badly laid out, with a tiny shower with huge power shower head, meaning you could barely move when inside. The loo was also placed right near the door and felt like it didn't fit. All clean otherwise. The tea bags were not in paper coverings and were all squished, the milk was not fresh and the kettle was placed where there was no plug socket. Not screamingly luxury nor justifying the price tag.

We then felt hungry and I asked about room service which they say they offer and was told by the receptionist they had sandwiches and chips but there was no menu. Or they offered afternoon tea, we went for the latter at £15 per person. This was vastly over priced for the offering and the receptionist had also become waitress with no other staff in site. The sandwiches were not delicate nor that inviting, the cakes were dry, the scones were ok. The coffee was powder Nescafé style, and there was no offer of latte, americano etc, not exactly luxury.

We went out for the evening for dinner and did not return till 1am. We did tell the hotel we would be out for dinner, there was no mention of how to get back into the hotel. When arriving back the grounds are very badly lit making it hard to park and to see the very small unlabelled bell, which we rang 3 times before someone let us in the locked door.

The bed was very hard and uncomfortable. There was an fan noise that came on and off intermittently through the night that was very loud and there was still a smoky air in the room. At 6am there was a lot of banging from the kitchen below us waking me up. Then at 9am the fire alarm went off so we hurriedly dressed and ran downstairs only for a staff member to say nothing was wrong dont worry.

We then went to breakfast which we had paid £15 supplement each for. This was measly in portion, one egg, one sausage and two small bits of bacon. The juice was carton and not fresh and had mostly run out by the time we arrived. There was no one around but the one female receptionist serving who was slow and rather patronising at times and wearing far too much make up. The toast was also cheap and obviously had been left under heated lights as it was like sawdust to eat.


At checkout there was no question of how was your stay or your room or anything or even we hope to see you soon.

Overall, they need more staff and need to do some research about what luxury in the hotel industry and restaurant industry actually consists of to justify their extortionate pricing.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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198 reviews from our community

Traveler rating
    135
    39
    17
    6
    1
See reviews for
22
87
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
bristol
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 13, 2013

Having heard so much about this place my Husband decided to treat me to a lovely meal and a night away ,.The meal in the Restaurant was fabulous and the service brilliant couldn't fault anything and to top it off the log fire was burning lovely and the smell it gave off was great.

Room Tip: All the rooms are great
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerton, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 3, 2013 via mobile

Visited for one night.perfect as always.
Staff attentive and polite.we are always thrilled with our stay at Berwick Lodge.
We visited during the snow in January and it was magical.nothing is too much trouble for the staff.
We love every minute we stay at this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013

They went out of their way at every opportunity to ensure we had the most amazing wedding day! We had exclusive use and our guests absolutely loved the venue. The food was out of this world and they were so accommodating all the way through in the build up to the big day as well as on the day itself.

The staff are so friendly, the rooms are out of this world and the bathrooms..... well second to none I would say.

The chef helped us choose our menu for the day including providing a single special meal for a 2 year old and 1 special dietary request for the wedding breakfast. They listened to what we wanted to achieve and helped us do just that.

I just want to do it all again it was such a great day.

Can't wait to go back - any excuse and we'll be there!

Cannot recommend highly enough.

Room Tip: Troya is a great room - very unusual - good views towards Wales. The rooms on the very top floor, a...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

We recently attended this quality establishment for a friends wedding and stayed overnight
We would certainly recommend Berwick Lodge not only as a good hotel to stay but also for the good food and service. The staff were very helpful and attentive and dealt very well with the fact that I have a wheat and gluten intolerance, although they were not advised until the morning we arrived. All through the day I was supplied with very similar food to all the other guests and was really impressed. We had a wonderful time and the bedroom was lovely with a roomy en-suite and plenty of good toiletries and towels. Well done.

Room Tip: All rooms looked great
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

Stayed in Troya - wonderful room fabulous bathroom and the dinner was lovely. Breakfast cooked to perfection and all the staff very helpful and friendly. Special thanks to Fiona. Looking forward to visiting again soon.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerton, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2012

We have stayed here twice now.
Going again in 2013.Just the most perfect place to unwind and relax.Amazing detail in every aspect. They make guests feel welcome and important.We personally love it.There is nothing else you will need in the establishment. We are happy to recommend to anyone

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berwick Lodge

Address: Berwick Drive, Bristol BS10 7TD, England
Location: United Kingdom > England > Bristol
Hotel Style:
Ranked #9 of 66 B&Bs / Inns in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Berwick Lodge 5*
Number of rooms: 10
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Also Known As:
Berwick Hotel Bristol

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