Upon entering the reception we waited about ten minutes before discovering that you had to pick up a phone and ask for a receptionist! When she arrived she was wearing a black puffer jacket that must have been given away with a gallon of oil and black skinny jeans, with a black thong that you just couldn't take your eyes off! I was greeted by the title of "Mate". Just when we thought we were going to be shown around the hotel, I would like to mention at this point that we had considered booking all the rooms for our guests for our wedding at the Sculpture Gallery. The phone rang and we were left standing again for another ten minutes while she dealt with a friend of hers on the phone! "Sorry bout that, we just aint got the staff", great customer service. Just when we thought we were going to be shown around, a couple arrived to check in, guess what? Yes, another ten minutes. We were then shown rooms with various grand names and for the life of me could not work out the relationship between the name of the room and what it resembled. The "Luxury room" ? It was dark, smelly and tiny. In fact all the rooms had various odours varying from Fish through to old chip oil. If they could have made a room out of a cupboard they would have. I have never seen such tiny rooms. Every where we went was filthy and the toilets would confirm that. My father always said that you can judge a place by the cleanliness of the toilet. Well, I looked, and looked, and looked. I could not believe the filth that was within a small space, the smell was stale and personally would not allow my dog to go in for fear of it catching something. This was the most awful hotel I have had the misfortune to look at. I was so pleased that we looked at it because it did actually confirm my fears. If I had asked our guests to stay in this hotel I really do believe that we would have lost friends!! I am at present writing to the owners about the state of the place. The "Receptionist" had fingernails that looked like she had been picking up lumps of coal! So I can only imagine the state of cleanliness in the kitchen. I would not stay a single hour in this hotel. When we walked through the door outside we just looked at each other in disbelief. It smells like the inside of a fish market, but fish that was off!! In fact I think if the choice was given we would rather stay in a fish market!!!!! Avoid at all cost.
There are "NO" good rooms. They all smelly, dirty tiny.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I must say I am very disappointed reading your comments and first of all i'd like to believe no member of my team would address a guest with the title 'mate' or say to them 'we ain't got the staff' so please accept our deepest apologies if this is what happened to you. Regarding the rooms being filthy and giving odours ranging from 'a fish market' to 'chips' and 'oil' i think is a gross exaggeration and i've never had any comments as such in the 4 years that i have been managing this business, nor have i had anyone 'catching something' after staying in our accommodation. As you may read from other traveller reviews we do sometimes get things wrong, the human error finds a glitch in every business/hotel no matter it being an old english inn or a newly built hotel, but i don't think we ever did or could ever give such a poor example of quality and customer service. I wish you all the best and I hope you have managed to make alternative arrangements for you wedding party that would suit your requirements. Kind Regards, Dan Pricop General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.