My wife and I, both in our fifties, stayed at Holme Lacy House for two nights in September, in a standard room (244), courtesy of a gift to my wife. Parking was plentiful, check-in swift and table booking for dinner quick. You are expected to use the same table and dinner time for the duration of your visit and if you want to change you will need to give plenty of notice. The original house, in particular the ceilings and paneling is spectacular, albeit a little jaded in places. The newer additions including the leisure centre and pool are excellent. The gardens, although not extensive, are a pleasant place for a pre/post dinner stroll. Our bedroom, on the first floor, was quite large with a very firm super kingsize bed. Like a lot of hotels, lighting is provided by table lamps and is inadequate for hair drying and make up. The bathroom was clean but slightly tatty, a shaving mirror would have been nice. Pat, our chambermaid, was very helpful and kind. We found the Terrace Bar and ajoining rooms to be a nice place for a drink or snack, and the service here was very friendly and efficient. The same cannot be said for service at dinner. I am not quite sure if the problem is understaffing or insufficient training, but over two nights we had all manner of issues. No cutlery or condiments, waiting for forty five minutes between courses, running out of food and drinks at the servery, and on one night our waitress completely disappearing before the coffee. Thank goodness for Carla, who, in addition to her own tables, kindly looked after us. It doesn't help that some of the managers ponce around the restaurant, making a flamboyant gesture of placing your napkin, when they'd be of more use fetching a dish now and again. Perhaps choosing to dine at 8pm was a mistake, as we got the feeling that some of the staff felt dinner was already over. On to the food, breakfast excellent, dinner poor. Multiple choice for breakfast, including cereals, fruit and an excellent cooked selection with freshly cooked eggs. Dinner, starters and desserts appeared to be bought in and fairly mean in portions, and the carvery very basic and sometimes tasted like it's been hanging around for a while. I would have considered up-grading to a better restaurant, but this does not appear to be an option, as the food you receive is governed by your type of room. That'll be standard room with standard (or below), food. As for the entertainment I can't comment, as we only put our heads in the door of the Pavillion on one occasion, but the people dancing looked to be enjoying themselves. Check-out was again very swift with our bar bill being pushed under the bedroom door sometime before we awoke. In summary it may appear that we didn't enjoy Holme Lacy, but that would be untrue, as the setting and house are marvellous. Warner Leisure do however have some work to do to make the experience a total pleasure. So to all those who made our visit so pleasurable, thank you very much. To those who didn't, perhaps you may wish to examine your career choice.
- Official Description (provided by the hotel):
- You'll be swept off your feet by the 18th century charms of this Grade I Georgian Historic Hotel, with its landscaped gardens, elegant drawing rooms, imposing staircases and fantastic views. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more less
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- Also Known As:
- Holme Lacy Hereford
- Warner Holme Lacy House Hotel Herefordshire