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“Stunning house, dinner service and food poor.” 3 of 5 stars
Review of Warner Holme Lacy House Hotel

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Warner Holme Lacy House Hotel
4.0 of 5 Hotel   |   Holme Lacy, Hereford, Holme Lacy HR2 6LP, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Holme Lacy
Wellington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Stunning house, dinner service and food poor.”
3 of 5 stars Reviewed September 22, 2011

My wife and I, both in our fifties, stayed at Holme Lacy House for two nights in September, in a standard room (244), courtesy of a gift to my wife. Parking was plentiful, check-in swift and table booking for dinner quick. You are expected to use the same table and dinner time for the duration of your visit and if you want to change you will need to give plenty of notice. The original house, in particular the ceilings and paneling is spectacular, albeit a little jaded in places. The newer additions including the leisure centre and pool are excellent. The gardens, although not extensive, are a pleasant place for a pre/post dinner stroll. Our bedroom, on the first floor, was quite large with a very firm super kingsize bed. Like a lot of hotels, lighting is provided by table lamps and is inadequate for hair drying and make up. The bathroom was clean but slightly tatty, a shaving mirror would have been nice. Pat, our chambermaid, was very helpful and kind. We found the Terrace Bar and ajoining rooms to be a nice place for a drink or snack, and the service here was very friendly and efficient. The same cannot be said for service at dinner. I am not quite sure if the problem is understaffing or insufficient training, but over two nights we had all manner of issues. No cutlery or condiments, waiting for forty five minutes between courses, running out of food and drinks at the servery, and on one night our waitress completely disappearing before the coffee. Thank goodness for Carla, who, in addition to her own tables, kindly looked after us. It doesn't help that some of the managers ponce around the restaurant, making a flamboyant gesture of placing your napkin, when they'd be of more use fetching a dish now and again. Perhaps choosing to dine at 8pm was a mistake, as we got the feeling that some of the staff felt dinner was already over. On to the food, breakfast excellent, dinner poor. Multiple choice for breakfast, including cereals, fruit and an excellent cooked selection with freshly cooked eggs. Dinner, starters and desserts appeared to be bought in and fairly mean in portions, and the carvery very basic and sometimes tasted like it's been hanging around for a while. I would have considered up-grading to a better restaurant, but this does not appear to be an option, as the food you receive is governed by your type of room. That'll be standard room with standard (or below), food. As for the entertainment I can't comment, as we only put our heads in the door of the Pavillion on one occasion, but the people dancing looked to be enjoying themselves. Check-out was again very swift with our bar bill being pushed under the bedroom door sometime before we awoke. In summary it may appear that we didn't enjoy Holme Lacy, but that would be untrue, as the setting and house are marvellous. Warner Leisure do however have some work to do to make the experience a total pleasure. So to all those who made our visit so pleasurable, thank you very much. To those who didn't, perhaps you may wish to examine your career choice.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
  • English first
  • Any
English first
Biddulph, Staffordshire
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 20, 2011

If you want a holiday in beautiful surroundings with good food and entertainment then Holme Lacy is the place for you.We first visited this wonderful house for our silver wedding anniversary some 15 years ago.We have been a total of four times and are returning in February.Another Warner not to be beaten holiday and NO CHILDREN.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 11, 2011

Stayed here Bank Holiday weekend. We upgraded to a signature room on the promise that we would get better cuisine in the Courtyard Bistro. However, despite being promised the food would be a lot better there it turned out that it is now exactlty the same as in the main restaurant. Basically, the food is not much different as two star Norton Grange - which is a lot cheaper resort. Actually the starters and restaurant service at Norton Grange were better. On the plus side, there was a couple of nice fish main courses - but, you could still of had these in the main restaurant.

The grounds, leisure facilities and entertainment were all very good. Just one gripe, they had the radiators on in the gym which made it very hot. What a waste of electricity. The air conditioning could not cope; especially with the sun streaming through the windows - it would have probably been too hot even without the radiators.

The entertainment hall was too hot as the air conditioning there was not working properly. Even the entertainment (class of 64) were complaining several times to the audience it was too hot!

We visited Ross on Wye, Hereford and it's Cathedral, Much Markle, and Ledbury - all well worth a visit. All in all a nice part of the country for sight seeing.

We have not been put off Warners. The food is still acceptable, and is fine for a short stay. A big improvement would be if they could bring back some better puddings - e.g. sticky toffee pudding (everyone's favourite). We have booked another two breaks for 2012 - just hoping, they do not implement any further cost cuttings on the restaurants (as seems to be the case year on year)

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haywards Heath, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 9, 2011

We stayed here for 3 nights (weekend break) in a Historic room which got us into the Orchard Restaurant for meals. The room was in the main building (ask for the first floor as second floor looks onto the parapets). Bedroom and bathroom were both of a good size and clean, but no bathrobes appeared, although the brochure stated that they were supplied. Also mobile phone reception is non existant indoors - best to walk across the front lawn to get a signal.

The restaurant was good service and food (it's got 2 AA rosettes) was definitely cooked to order with adequate choice at each meal. The entertainment was okay - not brilliant, we have had better at other Warner venues, but then you don't have to stay and there are plenty of quiet places to sit and relax. The swimming pool is a good size, but the beauty therapists are best avoided. I booked a pedicure and she rubbed the sole of my foot so hard that I was left with raw skin which made walking difficult the next day. Also she did not know how to deal with a thick toe nail - basic stuff.

The grounds are lovely, but the car park can be a long walk for those less mobile, even the disabled parking can be 50 - 100 yards from main entrance. My tip is don't pay the brochure price as there are plenty of offers around - we got 40% discount which made it okay - at full price it would have been very expensive.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontypool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2011

Second stay in April 2011. Room and meals were perfect as before but the evening entertainment was not as good as last year when Kathy North was singing every night
You could always rely on a really good evening's entertainment with Miss North's special brand of humour and singing. We sent an email to the entertainment manager when we returned home in April complaining about the fact that the singers were well below par and Miss North's appearances were sadly depleted, especially her evening of singing in the Blue Room which she did last year. We had been really looking forward to seeing her again, but she was only on briefly. The rest of this year's entertainers were a very average lot who seemed to think that singing loudly was all it takes. Never got a reply from anyone at the hotel, so that shows how much they care about customer feedback.

Room Tip: get a historic room if you can. It's well worth the extra.
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol UK
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 1, 2011

Having had a wonderful tome at the Warner Littlecote house I booked a weekend at Holme Lacy. On arriving I found the booking in arrangements a shambles being shunted to a second room to book "dinner" which involved giving a time to eat and being told you would be allocated a table when you went for your first meal for your stay. Having done this you were left to find your own way to your room. On arriving at the room en suite light did not work, it was not repaired all weekend and the hotel was full so no move available.
On the Saturday morning I went for Breakfast to find someone else sitting at my "allocated" table a rather sheepish waitress told me they had complained their table was too dark and so I was to be moved there! I am disabled and found myself at the furthest point from the food station. Food was hit and miss with on one morning shortages of most breakfast items and uncooked sausages etc. being brought from the kitchens.
On the Sunday attempting to buy a drink from the Terrace bar was simply a joke. A very rude manager was refusing to allow drinks to be bought or collected from the bar insisting you "order for delivery" if you did not know and had not taken your table number he sent you away in a very loud voice stating he had 380 guests at the hotel and had no time. I did not see 380 at the bar! 10 minutes later my partner went to the bar see where our drinks were, the same manager asked how long she had been waiting and when she said 10 minutes he loudly stated she would have to wait a lot longer than that and walked away from her. a further 25 minutes later a waiter called my name having been calling the wrong table number for 10 minutes and tried to give me the wrong order. After an argument that I MUST have ordered the wrong thing he agreed to change the drinks for what I had ordered. 6 minutes later he returned with the right drinks and when he left I realized from my receipt he had overcharged me by charging for the incorrect order. On returning to the bar a further argument ensued convincing them it was not my mistake.
As I say I have been to another Warner hotel which was four star. this is more Four Heavens Sake Avoid.

Room Tip: Go Elsewhere
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  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Lincs
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 29, 2011

We stayed in a historic junior suite-a nice room but not quite as special as Thoresby Hall junior suites. However, the dining is very good. Part of staying in this class of room is breakfast and dinner in the Orchard restaurant: a lovely, peaceful, relaxing experience.

Pool is Ok if a bit chilly. Entertainment is typically Warners; we enjoy the little plays and tend to give much of rest a miss.

For the first time we tried the All Inclusive: includes a 2 course lunch (absolutely fine) and drinks. For us it was well worth the money.

Holme Lacy is set in beautiful gardens which add to the overall positive experience, and we enjoyed a display of birds of prey.

A good stay, overall.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Warner Holme Lacy House Hotel

Address: Holme Lacy, Hereford, Holme Lacy HR2 6LP, England
Location: United Kingdom > England > Herefordshire > Holme Lacy
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Holme Lacy
Hotel Class:4 star — Warner Holme Lacy House Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
You'll be swept off your feet by the 18th century charms of this Grade I Georgian Historic Hotel, with its landscaped gardens, elegant drawing rooms, imposing staircases and fantastic views. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
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Also Known As:
Holme Lacy Hereford
Warner Holme Lacy House Hotel Herefordshire

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