We chose the Super 8 because we have stayed at a Super 8 before and it was a decent place to stay. We needed somewhere just to sleep for one night as we were leaving the next day. When we arrived, we were greeted by a very nice lady. Unfortunately it went downhill from there. First of all, we had to pay as we checked in, which was our first red flag. The hotel is listed as non-smoking and there was even a sign on the front desk stating that smoking inside was not allowed. In the hallway and up the stairs to our room, the carpet was dirty and it did not smell good. The kicker was when we opened our room door. It smelled SO BAD, that I gagged on the spot. The hotel had been non smoking for maybe a month, but had been smoked in for what smelled like decades prior to that. There were still cigarette burns in the carpet. I was ready to sleep in my car. When we spoke to the lady at the front, she tried to find us another room, but admitted they all smelled bad. She then called her manager/owner who proceeded to argue with her while she tried to get us our money back. She finally convinced him by telling him a prior customer had complained as well. So, in the end we got our refund and found another room. In that short time, the smell had attached itself to my clothes. No hotel should be advertised as non-smoking unless it has been renovated and no longer shows any signs of smoking. I have a hard time believing this place has passed health inspection. The condition of the interior is gross and the management is rude and more interested in the bottom line than customer service. The one redeeming quality was the front desk clerk, who deserves to work in a much nicer hotel where she would be treated like the qualified, friendly, accommodating, customer oriented person that she is. That's why I will give it 2 stars for service.
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- Also Known As:
- Super 8 Saanichton/Victoria Airport Hotel Saanichton
- Super Eight Saanichton
- Saanichton Super Eight
- Saanichton Super 8