Reason for my stay.....Visiting parents on Vancouver Island prior to my vacation in Las Vegas. Now you would think that after coming back from Las Vegas you would drop any thoughts of bitterness toward an unpleasant stay at a hotel. However, I felt so embittered toward this particular hotel that I am writing this review almost 6 months later. I not only fault the management of this hotel, but the chain itself in dealing with this particular issue.
Day 1.....Upon my arrival in May 2012, I checked in and proceeded up the stairs to my 2nd level room. Let me make this perfectly clear. I know this is a budget hotel. I don't expect valet service or even room service for that matter but I do expect a certain level of customer respect. Everything was clean and in order as I inspected the premises and then settled in for what I thought would be a comfortable stay.
As you might expect, the room temperature increases as the day progresses. I turned on the air conditioning and got room temperature air blowing in my face. Not being one to jump to conclusions I waited for a few minutes to see if the wall mounted unit might kick in and start throwing out the much anticipated cool air I had been expecting. (For those of you who think air conditioning in May is foolish, the hotel is situated very close to a major highway. The option of just opening a window was a second choice due to the noise.) After a few minutes I resigned myself to picking up the phone and let the front desk know of my issue. I got the female manager of the hotel and proceeded to deliver my misfortune of having been placed in a room with a non functioning air conditioner. To my surprise I was greeted with a suggestion that I didn't know what I was doing and wasn't operating the unit properly. I was also informed that all of the units in the building were functioning properly because they were just serviced a month earlier. The manager then informed me that no one was available to check the unit and that one of the cleaning staff would come up in the morning at starting time to show me how to operate the unit.(How is that for a backhanded insult to my intelligence, it had a cool button that you press when you want cool air!!)
Day 2....... The following morning I called down to the front desk around 10:00 am and reminded the manager of the issue. She cut me off in mid sentence and told me someone would be up right away, which to her credit, they were. One of the cleaning staff knocked on my door and I let her in to inspect the unit. She started the machine up and quickly came to the same conclusion that I had. The unit was defective and non functioning!! She told me that she would report her findings to the manager. (The young cleaning lady who I spoke with in the room was nothing short of courteous and respectful, and in my opinion should have been running the hotel). A few minutes after she left the room, my phone rang and the manger promptly told me there was nothing she could do to help me. I then suggested that perhaps I might be relocated to another room as the hotel seemed relatively empty and was informed that all the A/C units in the hotel functioned in exactly the same way and that it couldn't be done. In other words, I was just going to have to suck it up and live with it!
Day 3.......Check out and on to Las Vegas for a fantastic stay at the Monte Carlo Hotel.
Present Day............ 6 months later and numerous calls to and from the so called complaint resolution center.
I have asked the resolution people on at least 4 different occasions to answer this one question........ Was the hotel full during my stay???? If it had been full and they literally could not have moved me to another room with a functioning air conditioner, I would have sucked it up and not even filed a complaint......No one has been willing to answer that one question for me..... Their solution to the problem was to offer me a 25% discount on my 2 day stay.(of which I have to this date received 12.5 %) In other words, pay me to go away!!! I have made it perfectly clear to these people that money was not my issue and frankly I did not really care about the money. It was a matter of principle and I was pissed at how rudely and insultingly I had been dealt with. I suggested to them that this manager needs re-training on how to treat the customers that pay her wages and keep this chain afloat.
At the end of it all, I managed to live through it and the world is still turning, but I wouldn't stay at this hotel again if they offered me free rooms for a month. As a matter of fact, I have overlooked this chain on numerous occasions since my stay when considering a room in Regina Sask., Minot ND and an upcoming visit to my parents in Victoria BC.
If you still want to try this place out, stay on the side that is opposite the highway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.