They only want your money, not a lot in return. As soon as you have booked there is no return, the money is gone. Cancellation policy: you have to pay if you like it or not. No return for the fact that you don't get what is advertised. You never get the suite shown on the website, is booked every time. If you are lucky they open the door and allow you a peek.
Main focus is the liquor store, reception is done on the side. Second focus is the restaurant from the 70', it is overpriced, food and service ok.
If you want to stay in rooms from the 70', barely maintained, that's the place to go. It looks like the furniture are all the items the Salvation Army is not able to sell.
We, a family with a two year old, booked a suite to have a separate bedroom. When we arrived they told us that that night there is a big festival going in the pub next to the hotel. They moved us in another suite. We had to wait one hour because the room service was not done. It was a sunny day. The room heated up to close to 40 degree Celsius. A van can't do a lot to cool the room down.
You don't need an alarm on Sunday morning. The pulp mill maintenance guys just run their chain saws at 7:00 am in front of your room. Looks like good neighbour hood. Why working close to the hotel on working days, let's do it on Sundays.
Don't have garbage. You bring it in, you take it out. There is no recycling policy. They keep their recycling bin looked. We had some cardboard boxes to recycle. The maintenance person was referring us to the liquor store. The gal refused to take the boxes. She also runs the reception desk. The recycling bin of the hotel was locked, apparently it belonged to the restaurant. They send me in town to find the recycling container. The recycling container was only for cardboard not other recyclables like plastics. I had run around to find a garbage bin. All bins are locked in Powell River. Nice adventure on a Sunday morning. When I was sharing my experience with the maintenance person I lost a friendship. From this time on he didn't see me any more.
If you want to have the experience to be ripped off in an old historical, heritage place that the place to go to.
I'm travelling a lot in BC, but that's the worst place ever. These guys have no clue how to run a hotel. Good luck in the future.
- Official Description (provided by the hotel):
- Beautiful full service heritage hotel located in historic district. Close to beaches, kayaking, hiking, theatre, restaurants ... more less
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