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“Terriffic Hotel” 4 of 5 stars
Review of Waterton Glacier Suites

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Waterton Glacier Suites
2.5 of 5 Hotel   |   107 Wildflower Ave | Box 51, Waterton Lakes National Park, Alberta T0K 2M0, Canada   |  
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Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Terriffic Hotel”
4 of 5 stars Reviewed January 21, 2013

This was our first ever visit to Waterton National Park. We stayed at the Glacier Suites in Waterton for two nights (January 18 & 19, 2013) and thoroughly enjoyed our stay in the hotel. We found the hotel to be very modern and new. It was probably the newest of all hotels in Waterton. Speaking to a few local residents we were told it was the best choice of all the hotels in town (other hotels were closed for winter months) as rooms in other hotels are either very small or needed upgrading. It is located only a few streets from the lake. Our room (titled romantic suite room 213) was extremely clean and well furnished. It contained a small bar size fridge (not stocked), two sinks (one in bathroom and one outside of bathroom), a microwave, a one cup coffee machine, a beautiful large natural gas fire place, one very comfortable king size bed, and a Jacuzzi for two located in living area of room across from fireplace and bed. The standup shower stall in the bathroom was a bit tight for one but worked very well with lots of good hot water. The toilet did not sit very high off the floor and it seemed like it was a long way down to sit on it. We did not find the hotel to be noisy and the staff were very friendly and helpful. There is no lounge, pool or fitness centre in this hotel. As well, there is no restaurant in this hotel but normally there is a restaurant across the street that is usually open but it was closed for January for renovations. Thus, our hotel had set up a temporary restaurant in its lobby for guests. Considering it was temporary, the meals (breakfast and dinner only served) were very good. Lunch was not available and meals were only provided on weekends. The menu choice was small but more than sufficed. If you are a first time visitor to Waterton be aware that all the stores and businesses in town are closed and boarded up in the winter months. The Glacier Suites is pretty much the only hotel in town open year round. There are other hotels with better views of the lake but they are do not have rooms that are as large and modern and comfortable as this hotel. The cross country sking and snow shoeing is great. If you are looking for a quiet romantic time as a couple for a weekend getaway or as a family for a winter weekend outdoor activity the Waterton Glacier Suites is a great place to stay and is a place we would highly recommend. We will be sure to stay at this hotel again on our next visit to Waterton which will likely be in the spring or fall seasons.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
    90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Brasil/Suiça
Top Contributor
57 reviews 57 reviews
42 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 18, 2012

The reception at the hotel was extremely helpful, pointing out attractive points to visit and dine, and providing a very nice suite (room 202). Our two day stay was very enjoyable. We even saw a bear with two kiddies, playing on the road, in one of the side valleys.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 11, 2012

I would like to say that we did not check the room for bed bugs while there so we are not sure they have them but our family has been having mysterious bug bites since returning from a night at the hotel. We called the hotel and they checked and said they couldn't find any so we may have picked them up from a different business that weekend. Travelers just need to be diligent in checking for these pests. The room for the most part was fine but the queen bed in the loft was very bouncy and soft so my husband nor I received a very good night sleep. The staff was helpful in getting us food since there is not much available during the off season but the quality of food isn't very good for the price you pay.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
watertonalberta, Manager at Waterton Glacier Suites, responded to this review, January 23, 2013
After speaking with this guest we stripped the room and found no pests of any kind in the room. We decided to be safe (as you can never be too careful these days) and called in a pest company. The found no bed bugs, we called the guest and informed them that they may have got them somewhere else. I was also sad to hear that they were not satisfied with the food. I have spoken to the cook and we have since revamped the menu. I hope you will give us another try to meet and exceed your expectations!
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Plymouth, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2012

This was well below our expectations. Couldn't run A/C if you used fireplace. They put us in a rear room at first. Location was fine but we found other hotels for similar prices that were much more attractive.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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watertonalberta, Manager at Waterton Glacier Suites, responded to this review, November 26, 2012
I am truly sorry that you were not 100% satisfied. It is true that as the Fireplace heater the air conditioner is on the same breaker therefore they can not be used simultaneously. I have never never come across a guest that wanted to have both the fireplace and air conditioner on at the same time. I can assure you that when it comes to Waterton we are one of the best properties renovating almost the entire room in the past 12 months and we will continue to work hard and improve to impress you upon your next visit.
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Port Rowan, Canada
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 5, 2012

My wife and I sayed in Waterton, at this property Oct 20. The room was excellent, I cannot wait to return to Waterton when things are 'open'. Not too much choice as most businesses are closed for the winter. Dont forget to pick up any supplies or snacks outside the park, during the low season. An excellent room, 210 and attentive staff.

Room Tip: We stayed Saturday night, Room 210 at the top of the metal stairs. When people returned from a weddi...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

I stayed here for the summer and it was lovely with the wife and kids, Great senary and awsome views

Highly reccomended

I will be back in 6 months !

the food at the hotel wasnt the best but we eat out most days so it was still overall very good !

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 25, 2012

We stayed at the Waterton Glacier Suites for 2 nights the week after Thanksgiving. We expected the town to be quiet but were quite surprised to find it pretty much shut down. This isn't necessarily a bad thing though if you're looking for a quiet time away while the weather is still good.

The staff were pleasant although weren't able to really help with a couple of questions we had regarding park fees and whether gas was available in the next town over, Mountainview. For anyone wondering, it is and the gas station has a small store for groceries and snacks. Our server in the hotel restaurant appeared new but she did a good job 2 out of 3 meals we had there.

The room itself was large and clean with the usual amenities as well as a small fridge and microwave. The shower stall was small with low pressure but otherwise fine. The "romantic suites" come with a jacuzzi tub and a fireplace which are nice touches.

We booked a package that included breakfast in the on site "restaurant". It was a good deal versus paying for the meals individually. I understand the need for the restaurant as there is only one other place in town open during the off season but they have a few kinks to work out with service and the food in my opinion. I believe this is the first year they've had a restaurant on site so perhaps they'll get things running better. It is a bit uncomfortable sitting right in the lobby a few feet away from the front desk as people check in and out of the hotel though.

The one dinner we had at the hotel was good and reasonably priced considering the area but as there are only 4 items we opted to try the other restaurant (Vimy's) open in town the 2nd night. Breakfast at the hotel was a bit of a let down both in food and service.

If we were to travel to Waterton again we would consider staying here a 2nd time but would definitely look at the other options.

Room Tip: The "romantic suite" at the top of the stairs could get noisy with people coming and going...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterton Glacier Suites

Address: 107 Wildflower Ave | Box 51, Waterton Lakes National Park, Alberta T0K 2M0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Waterton Lakes National Park
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Waterton Lakes National Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Waterton Glacier Suites 2.5*
Number of rooms: 26
Official Description (provided by the hotel):
The Waterton Glacier Suites is Waterton's newest and highest rated hotel. We have three different types of suites - Deluxe, Romantic and Loft Suites with two full bathrooms! This all suite property boasts a fireplace, jetted tub, mini fridge, microwave, coffee maker, in room safes and heavenly bedding in all our rooms. We are located in the center of the village and we are a non-smoking property. ... more   less 
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Also Known As:
Waterton Glacier Hotel Waterton Lakes National Park
Hotel Waterton Glacier
Waterton Glacier Suites Waterton Lakes National Park, Canada - Alberta

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