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“Great service makes for a great stay” 5 of 5 stars
Review of Waterton Lakes Lodge Resort

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Waterton Lakes Lodge Resort
3.0 of 5 Hotel   |   101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada   |  
Hotel amenities
Calgary, Canada
1 review
“Great service makes for a great stay”
5 of 5 stars Reviewed January 10, 2013

We went to Waterton Lakes Lodge during its slow season, in fact the restaurant was just about to close for a month and the town was all but shut down; however, the staff made it a great stay! The room was clean and tidy and had most of the provisions we needed. Staff were service-oriented and helpful with good suggestions for activities. The event that stands out for our stay was when we got our car stuck in a snow drift and the management team came out (with out us asking them too) in 100km winds to help get us out. They were friendly, helpful and their actions speak volumes about their concern for their guests. We look forward to going back and enjoying the spectacular views and hospitality!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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187 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Canmore, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2013

We had a great weekend at the Waterton Lakes Resort. The room was great. Huge bathroom with a jacuzzi tub and a huge king size bed with a gas fireplace. These features made our stay very cosey and romantic. We ate both breakfasts and dinners at Vimmy's and the food was great and tasty. On our first night, our server/bartender could have been a bit more joyful and attentive to our needs, but he got better towards the end. The rec centre is also super close if you are interested in going to the gym or using the pool; a bigger hot tub is also available. Anyway, my boyfriend and I had a great weekend away from work and roomates by staying at the Resort. I will definitely recommend it to others, and we will be back too!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Red Deer, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

The New Years Eve Dinner was excellent. We didnt stay at the lodge as we stayed with friends who have a cabin in Waterton. But the meal was excellent. I had Elk, my husband had buffalo. Friends had steak and salmon. It was all first class.

However, New Years day buffet lunch/brunch was not so good...but I guess the staff had put their 'all' into the New Years feast, so can't complain.

Very friendly staff.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 27, 2012

Went in October of this year (2012). Great because we could bring our two dogs. Decent room. Clean and cozy. Stayed 2 nights. Everything in town but the bar/resto at the lodge was closed so we ate all meals there and had some drinks there as well.

Food was fine - not amazing but not terrible at all. Staff was amazingly happy and helpful. Property seemed to be in great shape, we forgot bathing suits so sadly, we did not use the pool/hot tub.

We would definitely go back in the summer!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
59 reviews 59 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 5, 2012

On the Plus side: you get most of what you need in your bedroom. The hotel is well located close to shops and restaurants and is open even out of the main season. The lodge (main building) has a nice (but pricy) restaurant. You also get good service from the managers who will help with touristic options and special needs

On the OK side: wifi available in the room, though a little slow (probably due to location being surrounded by mountains)

On the Minus side: for that kind of price you could expect a little more. The rooms are a little basic: very poor acoustics, no fridge, very simple decoration, and you get no breakfast.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2012

We stayed here for two nights with our 2.5 year old and loved every minute of it! A 2 bed suite with a pull-out in the front room was perfect for us. We used the well-stocked kitchen to make snacks and late night teas. Our son went to bed exhausted after hiking and then swimming in the lodge's heated pool. We closed his door and went into the front room and watched Netflix on our laptop since the TV was in the bedroom. The hotel's wifi provided fairly consistent service. Every staff member we encountered was very helpful throughout our visit right down to a gentleman offering to brush the snow off our car windows before we left! I am rating it as excellent not because it is luxury but because it is exactly the kind of place you want to stay in Waterton. Comfortable, practical and located a short walking distance from anything you need. We would have loved to stay longer!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 24, 2012

The room can get quite hot as we where on the 2nd floor, there is a ceiling fan in the room. The bathroom had a skylight which was great, no window to open so it would get quite hot. Maid service wasn't great. Took our shower soap but did't leave a nother one to use? Not sure why they took it. didn't clean the toilet or the countertop and sink. Location was handy but everywhere is Waterton is close and can walk easily around the town.

Room Tip: Good Location
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Waterton Lakes Lodge Resort

Also Known As:
Waterton Lakes Hotel Waterton Lakes National Park
Waterton Lakes Hotel
Waterton Lake Lodge
Waterton Lakes Alberta
Waterton Lakes Lodge Resort Waterton Lakes National Park, Canada - Alberta
Address: 101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
Location: Canada > Alberta > Canadian Rockies > Waterton Lakes National Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Waterton Lakes National Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Waterton Lakes Lodge Resort 3*
Official Description (provided by the hotel):
Waterton Lakes Lodge Resort is located in the heart of the Waterton Lakes National Park town site. Surrounded by the Canadian Rockies, this property offers affordable rooms and suites; indoor pool and hot tub; fitness and recreation center; ski and snowshoe rentals; banquet hall and meeting space; and stunning mountain views! A good sleep, a good meal, and a great adventure! ... more   less 
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