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“Perfectly Fine!” 4 of 5 stars
Review of Waterton Lakes Lodge Resort

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Waterton Lakes Lodge Resort
3.0 of 5 Hotel   |   101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada   |  
Hotel amenities
scotia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“Perfectly Fine!”
4 of 5 stars Reviewed September 13, 2012

Spent two nights here at the beginning of our trip to the Rockies, mainly to do a day trip into Glacier NP. The hotel was fine, great location in town, clean and quiet. A little pricey, but then everything in Canada is expensive, especially the food. We were pleasantly surprised by the beauty of Waterton Lakes NP and loved our hike up Bears Hump.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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187 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
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English first
Calgary, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 13, 2012

The service sucked. No one came to clean our room or replace amenities. We went to the restaraunt for breakfast and the waiter dropped off menus without so much as a word and walked away. We were there for 10 mins. and no one came to take our drink orders or say hello, so we walked out and went somewhere else. We had booked a room there specifically because they had a hottub, but when were got there the hottub was out of service as was the wet sauna....no one had told us this during booking or check-in.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Waterton Lakes National Park hotels

Williams Lake, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 11, 2012

I returned to Waterton Park and the Waterton Lakes Lodge at the end of Aug for my 2nd annual stay. The staff were helpful and friendly and the grounds and buildings were tidy and well kept. The rooms are perfectly fine as a base to explore and enjoy Waterton. Supper in the restaurant was very good and the service was good. The location of the hotel is central to everything in the townsite. I especially enjoyed having a lawn chair to be able to sit outside in the sun after a day hike, and enjoy my ice cream.

Room Tip: I like having a room with an outside entrance to the grounds so that you can sit outside to enjoy th...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 4, 2012

The place was falling apart. While our room was adequate, the service was abysmal. The bathtub didn't drain and no attempt was made to fix it, the cleaning crew threw away our beer, and there was no place for outside seating. The few was amazing and could have so easily been enjoyed.
Don't recommend it

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Canmore, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 29, 2012

My family have very little time to get away during the summer. Going to Waterton was the perfect vacation and the Waterton Lakes Lodge was perfect for our family. I have a young daughter and she could see the amazing water park and playground. this playground is seriously the biggest gym i havve seen in a town. My daughter was in heaven!
We stayed in a kitchenette suite. This was an under statement as the kitchen was small but you could cook any family dinner in it.
We like the games room and the pool was perfect for small kids.
We will be back!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed August 24, 2012

The hefty price reflects the location, and though no big issues with the room, it was definitely overpriced. Room was just ok and everything a bit tired. Knob kept falling off the dresser. Everything else worked, was clean, bed ok, etc. No fridge and had to go to the main building for ice. The pool looked great but couldn't get pool towels so never used it. The little balcony was nice.
Loved the location. The village of Waterton Lakes is a delight. Close to the dock for the boat tour. Hot Dog restaurant across the street, and lovely restaurants in all through the town just a few steps away. We did not eat at the establishment on site. Short drive to wonderful hiking, etc.
If we return to WL (which I hope we do) I'd look for another place to stay, but would return here if nothing else turns up.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alberta
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed August 18, 2012 via mobile

You obviously cannot beat the location of this hotel located in the most beautiful part of the Rocky Mountains. This was the second time I stayed at this hotel, and I must say, the experience was horrible. I was in Waterton for a conference. I booked a delux room almost a year before my arrival. When I called just to double check on my reservation two months ahead of time, they didn't even have it. Because they were fully booked, all they had was a standard room. Upon our arrival, we did manage to get our delux room, though with a great deal of arm wrestling with the front desk staff. Housekeeping staff were terrible. The only thing they did to clean the room, was remake the bed I had already made. To top it off. Instead of giving us clean towels when we requested, they folded up wet dirty towels and placed them on the racks like they were clean. That is the most unhygienic and disgusting thing they could do. How lazy can you get? The bed in our room was very uncomfortable. I had three nights of terrible sleeps. The bed was so old, it needed to be replaced. There was also no fridge in the room and the only ice machine is located in the main building. Don't be fooled by the nice outside look of this hotel. There is a lot to be desired. What an over-priced excuse for a hotel!

Stayed August 2012, traveled on business
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Additional Information about Waterton Lakes Lodge Resort

Also Known As:
Waterton Lakes Hotel Waterton Lakes National Park
Waterton Lakes Hotel
Waterton Lake Lodge
Waterton Lakes Alberta
Waterton Lakes Lodge Resort Waterton Lakes National Park, Canada - Alberta
Address: 101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
Location: Canada > Alberta > Canadian Rockies > Waterton Lakes National Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Waterton Lakes National Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Waterton Lakes Lodge Resort 3*
Official Description (provided by the hotel):
Waterton Lakes Lodge Resort is located in the heart of the Waterton Lakes National Park town site. Surrounded by the Canadian Rockies, this property offers affordable rooms and suites; indoor pool and hot tub; fitness and recreation center; ski and snowshoe rentals; banquet hall and meeting space; and stunning mountain views! A good sleep, a good meal, and a great adventure! ... more   less 
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