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“Beautiful location, grossly expensive, not worth it” 2 of 5 stars
Review of Prince of Wales Hotel

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Prince of Wales Hotel
4.0 of 5 Hotel   |   Off Hwy. 5, Glacier Park Inc., Box 33, Waterton Lakes National Park, Alberta T0K 2M0, Canada   |  
Hotel amenities
South Carolina
Top Contributor
63 reviews 63 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
73 helpful votes 73 helpful votes
“Beautiful location, grossly expensive, not worth it”
2 of 5 stars Reviewed May 12, 2007

Our room was located on the very top floor of this quaint hotel. It had sloping ceilings as the roof was just above. Cute room and we liked it in spite of the fact that the elevator didn't go up to our floor and we had to haul our suitcases up a couple of floors ourselves. The breakfast was $$ expensive and lousy. We found a much better breakfast in town the following morning that was actually good and 1/5 the price. There is a beautiful view from the lobby of this hotel and the location is excellent. They have high tea in the afternoons in the lobby but this is not worth the $$ in my opinion. Better to just sit in the lobby for awhile and enjoy the view and then go out and do some hiking on some of the wonderful trails that Waterton Lakes has to offer. Overall, this hotel is very expensive for what you get. Try to find another place to stay in the small town of Waterton Lakes instead; this is what I plan to do when I return.

  • Liked — Location
  • Disliked — Price
  • Stayed May 2007
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 25, 2007

This hotel is rustic, and offers few "modern" conveniences, i.e. no TV. To that I say, GOOD. Who needs a TV when you have the mountains around you? The hotel is breathtaking, and the staff was very courteous and accomodating. We ate in the main dining room (and were treated to a pair of bighorn sheep staring at their reflections in our windows), and the meal was great (and a lot less expensive than I expected due to the exchange rate).

In the area near the hotel, my kids and I spotted grizzly and black bears, and all sorts of wildlife. As for the comfort of the beds, the hiking and clean air wore me out so much that I could have slept on anything (but I didn't notice any problems with the beds).

The hotel is a great experience. If you're looking for a health club, or gadgets in the room, look elsewhere. If you're looking for a place you'll talk about for years, this is it.

  • Stayed February 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2006

The Prince of Wales Hotel is located on the hill overlooking the quaint little town of Waterton. The view is breath-taking (that can't be said enough times). The lobby is fantastic with it's high ceiling, grand chandelier and floor to ceiling windows overlooking the lake and mountains.

The staff was some of the best I've seen in years. Although most are students only there to make some cash on their break from schools, they were accomodating, friendly, and full of information about the hotel and surrounding areas. They went above and beyond to make sure that we were satisfied with all aspects of our stay. The front desk accomodated our request for a balcony room (even though they aren't guaranteed to anyone) and we were grateful that we'd shelled out the extra cash in order to overlook the lake. If you're going to cheap out and look over the parking lot please don't take it out on the staff - they didn't put you there, you did!

When booking any vacation it's important to do your research. The Prince is historic and does not have the usual conveniences of modern hotels. You're paying for the experience of staying in one of the original rail road hotels not your average Holiday Inn. Know what you're getting yourself into...and bask in the once in a lifetime experience!

The only thing is I would recommend eating in town - you get better food for your money along with better choice. Check out the cute little Italian place Tuscana's.

  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 7, 2006

While many of the national/provincial park historical properties are in need of renovation, this hotel needs major love and attention -- in both its physical space and its service. We arrived and were put in the attic (sixth floor, elevator ends at four), paying nearly $300. We complained and were shown a room where we could add a cot. After we moved our things, we noticed how filthy the new room was -- not vacuumed, hairs in the sink. Ugh! They promptly cleaned the room (as well as you would expect from summer students who do this) but the chairs, radiators, etc. were filthy. The hotel tried to appease us by sending up a gift basket (which as nice) but I would not recommend this hotel to anyone. It does have a nice view, but the cute Irish lodge at the foot of the hill (Kilmorey Lodge) would be a far superior choice. You could just tell from every interaction that the Prince of Wales hotel is resting on its laurels....Visit Waterton but stay at Kilmorey.

  • Stayed August 2006, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Waterton Lakes National Park hotels

Calgary, Alberta
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 3, 2006

The Prince of Wales is a wonderful old lodge hotel with stunning views. The view from the lobby is fantastic.

We paid $290 CDN (labour day long weekend), which was very poor value. The sheets and towels are low quality, and the place could use a renovation. The rooms, as are to be expected, are on the small side. Because of the age of the hotel, there is no air conditioning or TVs, which was not a problem.

The bathrooms are institutional, and all of the fixtures are very low rent. The beds are VERY firm. There is no underlay under the carpet, and the floors are very squeaky. Light sleepers beware. You will hear everything the guest above you does.

Food is also very poor value, and only average in quality. The dishes and flatware are strictly diner fare, and the table linens are a cheap polyester blend. Although the menu descriptions sound attractive, someone clearly took creative licence with a Thesaurus (e.g. "potato croquettes" = frozen Tater Tots). The salmon was overdone, and the ribeye steak was very thin --so thin that it could not realistically be prepared the way I requested (rare). Venison medallions were delivered somewhere on the bad side of medium, and were therefore very tough. A "gourmet" cheese and fruit plate had cheese that was one step above Velveeta.

The hotel website and brochure says that restaurant reservations are not accepted. This is incorrect, as they do accept reservations from hotel guests. When we went down for dinner, we were told that we would be put on the "wait list" (even though the restaurant was only half full). We were finally seated about an hour later.

Come to the Prince of Wales for a cocktail or afternoon tea, and the wonderful view from the lobby. Then leave and stay and eat somewhere else.

  • Liked — Location
  • Disliked — Value
  • Tips/Secrets — Have a cocktail or afternoon tea, enjoy the view from the lobby, then go somewhere else.
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabo San Lucas
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 28, 2006

The Prince of Wales Hotel is beautiful from afar. It is very old and very unique. The history of the hotel is interesting. It is a worthwhile and meaningful part of the Glacier National Park experience. The cost to stay at the hotel is not worth the expense. The guest rooms are unattractive and shabbily furnished, The beds and linens are in need of replacement. I recommend that anyone visiting the area stay in one of the hotels in Waterton. There are many nice places for less than half the cost of the Prince of Wales. Make a point of visiting the hotel for drinks, lunch or dinner. The staff is lovely and the food is good. The view is spectacular.

  • Liked — The View
  • Disliked — The guest rooms
  • Tips/Secrets — Stay at a hotel in Waterton and visit this hotel for a drink or meal
  • Stayed August 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkton, NC
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 23, 2006

Views of the lake and mountains are fantastic. Rooms were substandard at best and the bathrooms were worse. The food and and waiter staff were some of the worse we have ever experienced. I have personally stayed in 2nd and 3rd world countries that had better facitities and food. We plan on going back to WNP in 2 more years. We will stay in the village and visit POW for tea and the view. I could not recommend this hotel to anyone. It is in need of a serious renovation and a change in management.

Larry Townsend
Parkton, NC

  • Liked — The view of the lake and mountains.
  • Disliked — Small poorly kept room, substandard bathroom, terrible food and waiter staff.
  • Tips/Secrets — Stay in the village and visit the POW for tea or coffee.
  • Stayed June 2005, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prince of Wales Hotel

Address: Off Hwy. 5, Glacier Park Inc., Box 33, Waterton Lakes National Park, Alberta T0K 2M0, Canada
Location: Canada > Alberta > Canadian Rockies > Waterton Lakes National Park
Amenities:
Bar / Lounge Beach Free Parking Restaurant
Hotel Style:
Ranked #7 of 8 Hotels in Waterton Lakes National Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Prince of Wales Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Built in 1927, the Prince of Wales Hotel is located on the bluff overlooking picturesque Waterton Lakes and the township of Waterton, Alberta Canada. This stately hotel, named after Prince Edward, offers 86 guest rooms and a traditional British atmosphere complete with Afternoon Tea, the Royal Stewart Dining Room, Windsor Lounge, and the distinctive gift shop, Princess Gifts. The Prince of Wales Hotel is a smoke free, 7-story facility with designated outdoor smoking areas. Check-in time is after 3:00 p.m. and checkout time is 11:00 a.m. All rooms are accessed via stairs and are sold based on view or room size. An antique elevator is available for floors 2 through 4 and requires assistance to operate. There are no ADA-accessible rooms available at Prince of Wales Hotel. The self parking lot is located a short walk from the hotel. ... more   less 
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Also Known As:
Hotel Prince Of Wales
Prince Wales Hotel Waterton
Prince Of Wales Hotel Waterton Lakes National Park, Canada - Alberta

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