A couple initial, negative experiences at the Kasbah influenced my "average" score:
First, upon arrival we were told that we had been "upgraded" to a suite; however, the suite was very disappointing. It is located on the ground level, a stone's throw away from the entrance and office (a thoroughfare) and guests walking outside on a path can see directly into the bedroom and bathroom (curtains are provided for privacy in the bath and toilet but it does not feel private). Thankfully, the manager, Amanda was able to place us in a deluxe room on the first floor, which we had booked. I wondered why we hadn't been given this originally especially considering it was much, much better than the "suite"; and it had extraordinary views.
Secondly, when I first phoned the Kasbah and asked about rooms, the manager advised me that I should book a deluxe room because the rooms come with a fire. Given it was winter I thought I'd take the plunge and pay the supplement for a deluxe room. When eventually we were given the deluxe room, it did not have a fireplace. Instead, a temperamental heater was provided. This was disappointing; it made me feel as if I had been conned. I explained this to Amanda but she advised me that not all deluxe rooms come with a fireplace. This should be noted by travellers seeking a fireplace in winter - you should specifically request it, if at all possible.
Despite having a generally negative experience on the first day, it would be remiss of me not to acknowledge the Kasbah for some of its - clearly exceptional - qualities. The views, on a good day, are extraordinary and the staff are amazingly accommodating: if you want to have breakfast or lunch anywhere on the patio/terrace overlooking the Atlas Mountains they are more than happy to set up wherever you like. The gardens are lovely and the restaurant serves a good selection of food and wine.
In terms of the food, I noticed some earlier reviews were uncomplimentary. I think the food is very good and, for an in-house restaurant providing service three times a day, the menu is relatively broad (typically two or three starter and main options and two dessert options). The menu clearly caters for the less-adventurous diners (it's quite Anglicised) so stock up on Moroccan cuisine before you arrive.
The deluxe room (#13) had exceptional views across the nearby terrain and Atlas Mountains. A bath and shower was provided. I did not like the aged rugs that appear in every room (including the bathroom!). I don't know if they are cleaned regularly (if at all) but when I was there they appeared unclean. Towels and sheets looks old, further adding to my feeling that, for over €200 per night, the Kasbah is overpriced.
The Kasbah maintains a DVD room with a healthy selection of movies. Outside activities are also provided, at an additional cost. We took a 5.5 hour trek through local villages and around the countryside which included a picnic. For €30 the picnic was bland and basic but we generally enjoyed the trekking experience. It's definitely catered for the older traveller and was not very demanding.
Overall, I feel that there is room for improvement at the Kasbah. If I were only visiting for a day it would receive five stars (and I note one of the previous reviewers who gave five stars did indeed only visit for a day). In addition to the initial negative experiences I outlined at the start, it is the room that disappointed me. I think high expectations are warranted for this price in the Atlas Mountains. I do hope Amanda and her team are able to lift their game and try and offer better value for money because it really is a stunning location with a lovely staff.
Don't choose the suite on the ground floor; not all deluxe rooms have fireplaces
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.