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“An ok stay” 4 of 5 stars
Review of BEST WESTERN Willowbank Hotel

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BEST WESTERN Willowbank Hotel
3.0 of 5 Hotel   |   340 Wilmslow Road, Fallowfield M14 6AF, England   |  
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Ranked #1 of 1 Hotels in Fallowfield
Farnham
Top Contributor
124 reviews 124 reviews
42 hotel reviews
Reviews in 62 cities Reviews in 62 cities
63 helpful votes 63 helpful votes
“An ok stay”
4 of 5 stars Reviewed June 9, 2013 via mobile

Checkin excellent, great location for where we had to stay
Public areas all spotlessly clean and well decorated
Bedroom was an executive, but small but had everything you required,
All staff were very friendly
Great free wi-Fi
Breakfast was good and even complimentary Buck's Fizz
Will certainly stay again if in the area

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, June 10, 2013
Dear kevin

Thank you for taking the time to review your most recent stay with us here at BEST WESTERN Willow Bank Hotel.

Thank you for your kind comments which of course will be relayed to the team.

We look forward to welcoming you back to the hotel in the future

Kind Regards

Neill Stockill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Guildford, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 8, 2013

Our son is a student at the University of Manchester and this hotel is a convenient place to stay when we visit him at the student accommodation in Fallowfield which is within walking distance. The City centre is only about 3 miles away and is conveniently reached by catching one of the numerous buses that stops virtually outside the hotel gates. We have stayed three times in the last 9 months. There is a plentiful choice for breakfast and following a mild complaint after our last visit about how hot the cooked food was, it was better this time. The evening meals are good value. All staff are friendly and helpful and assistance is available with luggage which is worth knowing as no bedrooms are on the ground floor.

Room Tip: The front of the hotel gets significant road noise. The Executive rooms in the older part of the bu...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, June 10, 2013
Dear Robert

Thank you for taking the time to review your most recent stay with us here at BEST WESTERN Willow Bank Hotel.
I am pleased that we are able to make you comfortable when your visiting your son in Manchester, I will pass on your kind words to the team.
We look forward to welcoming you back in the near future.
Kind Regards

Neill Stockill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 31, 2013 via mobile

We have just visited the Coliseum restaraunt for a family meal and were very impressed! The staff were friendly, food was plentiful and very tasty I would recommend the black pudding crispy bacon and poached egg salad to start and the mixed grill for main and the chocolate mousse was delicious :) x

  • Stayed May 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, June 1, 2013
Dear Denise

Thank you for taking the time to write a review following a recent visit to our Coliseum Restaurant.
I am pleased that you enjoyed your dining experience with us and thank you for your very kind comments which of course will be passed to our Chef and the Restaurant team.
I hope we have the pleasure of looking after you again in the near future.
Kind Regards

Neill Stockill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2013 via mobile

The food in the restaurant was delightfully delicious - sea bass was excellent. I happened to get a really bad cold the next day and the reception staff were really helpful, supportive and understanding. Thank you again for a pleasant stay.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, June 1, 2013
Dear Martio1

Thank you for taking the time to review your stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that your stay was a pleasant one and that the team truly looked after you.
I will ensure your kind comments are passed on to the team.
We look forward to welcoming you back to the hotel again soon

Kind Regards

Neill Stockill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

This was our first visit to Manchester for about 9 years, and we went to the same hotel as previously. It was, if anything, slightly better than previously. There were a couple of drinks on the house, and the breakfast was ample. We had a small meal in the hotel on our second evening, as we had been out to lunch. The room was clean and adequate , and the reception staff very helpful.
The only drawback for us was that there was no lift, and a couple of flights of stairs to walk up. However, our cases were taken up and brought down for us.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, May 20, 2013
Dear Roy A

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, and may I thank you for your kind comments about the hotel and our team, I will ensure your comments are shared with the team.
We look forward to welcoming you back to the hotel in the future.
Kind Regards

Neill Stockill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

This was our forth stay, we checked in and they upgraded us to a lovely large room, the bathroom was fantastic. Great friendly staff. Good location, easy reach of motorway. The hotel is alway spotlessly clean.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, May 15, 2013
Dear Philkathryn

Thank you for taking the time to review your recent stay with us, It is always a pleasure to welcome back regular guests as well as our new customers.
I thank you for your positive comments, which of course will be relayed to the team.

We look forward to welcoming you back again in the near future.

Kind Regards

Neill Stockill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 26, 2013

I stayed at the Willowbank for one evening on Tuesday 23rd April 2013. My room no 85 although compact was clean and was equipped with everything I needed for my stay with a good supply of tea, coffee and biscuits. Great shower, and a nice selection of toiletries. The evening meal was great value for money and beautifully presented. Houmous starter was served in a red pepper, novel and tasty. The main fish and chips was served in a mini metal frying basket on a 'newspaper' base and was delicious, large portion meant I couldn't eat it all, but great for large appetites! The incluson of three free drinks vouchers meant I could have at no extra cost a pre dinner g & t, a glass of wine with my meal and although I resisted I could have indulged in a Bailey's nightcap. I would certainly recommend to anyone who wanted a clean comfortable hotel with helpful staff. Choice of breakfast dishes surpassed many hotels I have stayed in with a good selection of hot and cold dishes. Loved the 'largest chair'.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review, April 27, 2013
Dear Lynne

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that you enjoyed your stay with us and found the hotel comfortable and our team helpful.
Your comments are much apprieciated and will of course be shared with all the team.
I do hope we have the opportunity to welcome you back to the hotel in the future

Kind Regards


Neill Stockill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Willowbank Hotel

Address: 340 Wilmslow Road, Fallowfield M14 6AF, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Fallowfield
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Fallowfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Willowbank Hotel 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Manchester
Manchester Best Western
BEST WESTERN Willowbank Hotel Fallowfield, Greater Manchester

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