I stayed at this hotel during a week long business trip and found it to be a diamond in the rough.
The only negative point was the age of the fittings throughout the hotel which are looking a bit tired and a bit unkept. That said, this is not dissimilar to other hotels of this age and price point.
If you can look past the general upkeep then this hotel has two fantastic facets, its staff and the excellent menu. Having eaten in the hotel for most nights I'm happy to report that the food is of excellent quality and very reasonably priced. Considering that I also got 3 free drinks for including a £10 breakfast every day, the breakfast more than pays for itself. All of the food was hot and of excellent quality. I can recommend the "moo pie". Desperate Dan would have loved staying here.
Rounding all of this off is the staff of the hotel. They have all been excellent and knowledgeable. The restaurant and bar staff especially know the menu particularly well and were able to offer advice on the menu on request. While sitting in the bar over the week I saw numerous examples of the staff offering their advice on what tastes them nice, and what is looking particularly tasty to them as it comes out of the kitchen.
If you are a room dweller then perhaps the hotel's upkeep may get you looking elsewhere. But if you're willing to sit in the bar and engage with the staff then i hope you'll find you stay a really positive one, just like mine has been.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel.
I am thrilled that your stay was positive and that you found the hotel comfortable and the team welcoming.
Your comments relating to our food have been passed to our chef, he is pleased that our guests are enjoying his new menu with lots of positive comments.
We do currently have a schedule for on going refurbishment, in 2013 we will be updating some Bathrooms, Re decorating of some bedrooms and our public lounge, bar and restaurant are due for a complete facelift.
We look forward to welcoming you back to the hotel in the very near future
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.