UGH! just about sums up my 2 nights at this "hotel". Dated and grubby. No bath mats, yet a warning sticker about slippery floor in the bathroom, nowhere to get a proper breakfast (I politely declined the not-so-tempting "Breakfast Bag" and grabbed a Danish from Waitrose and a coffee from Starbucks in Weybridge. At one point, I thought the nam in the next room had moved in next to me, so loud was his tv, phone calls and snoring/coughing all night. Upon my arrival, the Receptionist decided to allocate me a "quiet room" which fronted the main Ashley Park road and was far from quiet. There were hairs in the shower, the shower controls were all broken and carpets in the room frayed. The interior decor of Battleship Grey walls and doors made me feel like I was staying on HMS Belfast. And the worst part of all ..... I prepaid for WiFi as I run my own business and had client work to do whilst on family business in the area. The WiFi didn't work and the hotel staff expected me to contact their IT company, at my own expense, to sort it out. Shocking!
I am hoping for a refund from Travelodge, and have advised that the hotel needs a facelift and the staff need training on Customer Services procedures.
I will not stay at this hotel again. Ever.
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- Also Known As:
- Travelodge Walton-On-Thames Surrey