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“Terrible customer service!” 1 of 5 stars
Review of Gulnar Tandoori

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Gulnar Tandoori
50-64 Main St, Larbert FK5 3AR, Scotland
01324 562 189
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Ranked #2 of 9 Restaurants in Larbert
Certificate of Excellence 2014
Dining options: Delivery, Late Night, Reservations
Restaurant details
Dining options: Delivery, Late Night, Reservations
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Terrible customer service!”
1 of 5 stars Reviewed March 24, 2013

Ordered a take away to collect on Saturday night, however the girl got the order wrong (mistakes happen). So I called back and they sent 'the correct' order by delivery and it took about 45 minutes. As the wait was so long I was getting a bit impatient and we had waited an hour and a half for our meal in total. When we opened our take away the order was wrong again! I called back and the call was taken by a server named Suchra. To my disappointment all he did was belittle me and laugh down the phone, saying "human error my dear" which was very condescending. When my partner spoke to him he was very respectful however he [Suchra] had a completely different attitude with myself. The best he could offer was another 30 minute wait for our order. It's such a shame because we were regular customers, but Suchra has definitely put us off the Gulnar for life!

    • 3 of 5 stars Value
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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94 reviews from our community

Visitor rating
    43
    32
    10
    5
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Falkirk, United Kingdom
Senior Contributor
28 reviews 28 reviews
19 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
41 helpful votes 41 helpful votes
“lovely food”
4 of 5 stars Reviewed March 16, 2013

The service was good and the food was very nice. The restaurant was comfortable with a nice atmosphere.

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland, UK
Top Contributor
67 reviews 67 reviews
22 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
“old faithfull”
4 of 5 stars Reviewed February 13, 2013

not too dear and well attentive staff. 13.50 pounds for buffet or go al la cart
Tasty food to had in here, only negative is it could be doing with an update just to compete with resturants in Falkirk

  • Visited January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Contributor
32 reviews 32 reviews
18 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Always good food”
5 of 5 stars Reviewed February 6, 2013

You will not be disappointed with the gulnar, food amazing.Have recommended to lots of friends ,they where very happy with food and service.

Visited October 2012
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Larbert
Senior Contributor
47 reviews 47 reviews
26 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“A local treasure”
5 of 5 stars Reviewed February 2, 2013

Good food and excellent service at this local restaurant which has been serving up delicious meals for decades. Our grown up kids when they visit will not let us take them to any other establishment.

Visited January 2013
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