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“Excellent” 5 of 5 stars
Review of Hilton Amsterdam Airport Schiphol

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Hilton Amsterdam Airport Schiphol
4.0 of 5 Hotel   |   Schiphol Boulevard 701, 1118 BN Schiphol, The Netherlands   |  
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Ranked #6 of 6 hotels in Schiphol
San Antonio, United States
1 review
“Excellent”
5 of 5 stars Reviewed July 18, 2013

Very excellent. The whole hotel was the best. The staff was very friently and the drinks and meals were excellent. I would certainly go back to this hotel. The whole place is just so beautiful and clean with so much to thank for. My relatives all love it too. Very nice staff and friendly too!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 25, 2013
Dear Hilton Amsterdam Airport Schiphol Guest,

We are pleased to notice your positive review, it is good to read that you and your travel group experienced a most comfortable stay.

Thank you for sharing your experiences at Tripadvisor, looking forward to your next stay with us in the hotel!

Yours sincerely,

Desi Janson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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858 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
York, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2013

This hotel was just what we wanted for a night at Schiphol. It is conveniently close to the terminal - no need for the courtesy bus as it is a short, covered level walk. The facilities are what you' would expect from a Hilton and the staff were friendly and helpful. I would have no hesitation in using it again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 25, 2013
Dear Guest,

Thank you for taken the time to write your review at Tripadvisor.

We are pleased to notice that you had a most comfortable stay with us in the hotel.

Thank you for your personal compliments towards the friendliness of our staff, this is appreciated.

Looking forward to have the pleasure to welcome you back with us in the hotel!

Yours sincerely,

Desi Janson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

Very convenient when traveling through the Amsterdam airport and you need a comfortable stop over. The Executive louge is well stocked except for juice mixers for cocktail hour. All the staff are extremely courteous.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 19, 2013
Dear Guest,

We are pleased to read that overall you had a most enjoyable stay with us. You have marked your overall experience with a 5 stars, which shows us we are on the right track when aiming for the high level of service!

Thank you for your compliments towards the Executive Lounge, this is most appreciated.

Looking forward to your next stay with us.

Desi Janson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 17, 2013

The Hilton at Schipol airport looks boring on the outside and unfortunately the rooms are as outdated as the outside. Small rooms that looks that they were last renovated in the late 1980s. That said, everything works fine and the TV-set has been updated to a large flat screen TV. The room also has a trouser press – always appreciated to look a little snappier for the business meeting the next morning.
Dinner and breakfast were two happy surprises – not that the dinner menu was particular exciting, but food was well cooked. Breakfast the standard (but very good!) Hilton breakfast, with the extra plus of an omelet chef!
Final judgment is that this is a very average experience: It is a long walk from the terminal including a staircase just when you past the parking house – on the other hand, no need for a bus transfer. Rooms are boring, but OK. Compared to staying at the Airport Sheraton this is a very average experience and the price premium charged for Sheraton seems money well spent.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 19, 2013
Dear Guest,

We would like to thank you for your review at Tripadvisor. It is nice to read that overall you had a most enjoyable stay with us.

As the direct feedback of our guests is of paramount importance for us we wish to thank you for your comments. Please rest assured that we have immediately addressed all your issues and are working hard to improve wherever possible.

Thank you for your compliments towards the Dinner and Breakfast, we have shared this within our team which was highly appreciated and will definitely further motivate them!

Looking forward to your next stay with us.

Yours sincerely,

Desi Janson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

I stayed in this hotel for 2 nights and the only negative thing I can say is that the hotel/room decor is outdated however I noticed they are building a new Hilton that will be opening in 2 years time. The rooms were very clean. Staff friendly and helpful. Buffet breakfast was yummy. I would stay there again.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 18, 2013
Dear Guest,

Thank you for taken the time to write a review with regards to your stay with us in the hotel.

We are pleased to notice that you had a most enjoyable stay with us in the hotel. Thank you for your compliments towards the cleanliness, helpfulness of team members and the breakfast are highly appreciated!

We look forward to have the pleasure to welcome you back with us.

Yours sincerely,

Desi Janson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 13, 2013

Whilst there have been some mixed reviews on this hotel, mine reflects my experience and whilst it is one of the older Hilton properties, it was a great one night stay and the staff were first class.
In terms of location, this hotel is about a 5 minute walk (mostly inside) from the point you exit the baggage area. You have plenty of shops at Schiphol and you need to follow the signs for the World Trade Centre (and Hilton Hotel).
The staff at the check-in and in the lounge were all exceptionally friendly and pleased to help. I was also upgraded due to my Hilton Hhonors status and this room was great, with a separate large bath tub that even I could fit in as well as a shower.
The Executive lounge had a good selection of drinks and snacks during the buffet session, with a range of magazines and access to a computer.
I had breakfast in the main restuarant and they had a very good selection of hot and cold items, with pastries and fruit juices.
This was a very enjoyable stay and a perfect location given I needed quick access to the airport.

Room Tip: Room 719 is a corner suite which has a moden bathroom and a king bed.
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 15, 2013
Dear loyal Hilton guest,

Thank you for your review at Tripadvisor regarding your stay with us.

I am pleased to read your review, you have marked your experience with 4 stars which shows us we are on the right track when aiming for the high level of service. Coming from a loyal guest, this is particularly valued!

Your compliments towards the helpfulness of our team members, Executive Lounge services & the Breakfast are most highly appreciated.

Looking forward to your next stay with us!

Yours sincerely,

Desi Janson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 13, 2013

Just terrible - Very small room; Air con did not work (I set to lowest temperature; 4 hours later the room was still warm); Winter duvet/quilt on bed in mid July. Poor breakfast, with orange juice that tasted days old. Staff disinterested. Room cost 188 Euro - was worth about 50! I hope that you can avoid this dump and find somewhere better. However, friends say that the airport Sheraton is no good either. Probably best to try a hotel in town. I would never stay here again.

Room Tip: Stay somewhere else!
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desi J, Guest Relations Manager at Hilton Amsterdam Airport Schiphol, responded to this review, July 15, 2013
Dear Guest,

Thank you for your review at Tripadvisor regarding your stay with us.

You have marked your stay with us with 1 star, clearly we have not been able to convince you of the true Hilton hospitality and high level of service we pride ourselves in and I would like to apologize for not living up to your expectations.

Much to my regret that we have not offered you slightly larger room with more space for your comfort, we do offer different room types all within the same price structure.

As the direct feedback of our guests is of paramount importance for us we wish to thank you once again for your comments. Please rest assured that we have immediately addressed all your issues and are working hard to improve wherever possible.

Yours sincerely,

Desi Janson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Amsterdam Airport Schiphol

Address: Schiphol Boulevard 701, 1118 BN Schiphol, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Schiphol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Amsterdam Airport Schiphol 4*
Official Description (provided by the hotel):
Conveniently located next to the World Trade Centre at theinternational airport, Hilton Amsterdam Airport Schipholis close to a number of the city’s attractions. Whetherstaying for work or pleasure, enjoy friendly service, a choiceof excellent dining options and state-of-the-art facilities.AT A GLANCE• Located directly at the airport via a covered walkway• Executive Floor and Lounge• International cuisine at Greenhouse Restaurant• Fitness Room and Sauna• High speed wireless internet• 20mins from Amsterdam Central Station• Business Centre ... more   less 
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Also Known As:
Hilton Amsterdam Airport Schiphol Hotel Haarlemmermeer
Hilton International Amsterdam
Amsterdam Hilton
Hilton Amsterdam Airport Schiphol Haarlemmermeer

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