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“Upscale Hotel - Just the right antedote for a cancelled flight” 5 of 5 stars
Review of Steigenberger Airport Hotel Amsterdam

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Steigenberger Airport Hotel Amsterdam
4.0 of 5 Hotel   |   Stationplein ZW 951 | Schiphol-Oost, 1117 CE Schiphol, The Netherlands (Formerly Dorint Hotel Amsterdam/Airport)   |  
Hotel amenities
Ranked #2 of 6 Hotels in Schiphol
Denver, Colorado
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Upscale Hotel - Just the right antedote for a cancelled flight”
5 of 5 stars Reviewed June 2, 2014

After a 3 1/2 hour delay and then cancellation of our flight, United put us up here for the night. After a difficult day, I was skeptical about what we would be getting for our free hotel voucher. What a pleasant surprise this was! An elegant, high-end hotel with many good amenities. I started to get even more hopeful upon realizing that this is where many of the airline employees and flight crews regularly stay.

The front desk staff was very accommodating; when the first room they gave us had twin beds pushed together, we asked for a double bed, and they found us another room. The room was a good size, with desk/chair, lounge chair, good closet space, and a great bathroom. The bathroom even had heated floors (loved this!) and a speaker so that you could hear the TV! Nice decor, and very clean!

There was a dinner buffet for all of us who were stranded from this large cancelled international flight; good selection of foods, and nice decor, with candlelit tables and a nice courtyard view. The staff seemed to go out of their way to be helpful; I'm guessing that they are used to handling frazzled and exhausted travelers who have been rerouted here due to cancelled flights. We were even able to do laundry in their convenient laundry facility (we had run out of clothes, since we thought we were going home that day). They even have an early breakfast (starting at 4:30 am) for those needing to get to the airport for early flights. When we needed to get a shuttle prior to their usual shuttle start time of 6:00 am, the staff arranged a special shuttle for a few of us who needed to leave by 5:30 am.

Overall, this hotel made up for the lousy experience of having a cancelled flight. The staff really know how to please and be helpful, and the accommodations are upscale. This hotel is not near the city center/canals, and we hoping for one more night in the city - we were initially disappointed by that, but for convenience to the airport, it made sense.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, June 5, 2014
Dear guest,

Thank you so much for your lovely words and feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I am happy to read that despite of being stranded you had a lovely stay at our hotel. I will make sure your feedback is shared with the involved departments. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the near future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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693 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Sunbury, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 29, 2014

Having had our flight home to England cancelled by British Airways we were not in the best frame of mind when we arrived at the Steigenberger Airport Hotel at Schiphol. However, we have to say that all the staff, in the reception, at the bar and on the shuttle, did all they could to make our overnight stay a pleasant one. We stayed in room 303 and the facilities were first class. I can thoroughly recommend the Steigenberger to others.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, June 2, 2014
Dear David,

Herewith I would like to thank you for taking some of your time to provide us with positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very nice rooms, good service and friendly staff.
Restaurant serves a good variety of food choice for vegetarians, fish lovers or meat lovers.
Good hotel for conferences.
Good free shuttle transport service to airport.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, May 30, 2014
Dear Mr. Fernandes,

Thank you for your positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I will make sure your feedback is shared with the involved departments. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the near future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
93 reviews 93 reviews
87 hotel reviews
Reviews in 79 cities Reviews in 79 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed May 26, 2014

KLM left me stranded once more at Schiphol. Hence, this was not a good start for my stay in the Steigenberger. Having spent 2 hours in queues rebooking my flight, getting the hotel voucher and taking the shuttle, it was a great surprise to find out that this hotel is really nice.

The hotel staff was super friendly and left the restaurant open past its closing time as a lot of stranded passengers arrived late and were desperate for food. The waiters cheered me up and I really liked the room. Wi-fi was efficient too. I had the most pleasant stay possible under the circumstances.

Don't hesitate to stay at the Steigenberger.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, May 28, 2014
Dear Ms. Karin,

Thank you for your positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I will make sure your feedback is shared with the involved departments. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the near future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaston Oregon
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2014

This is the best hotel at Schipol airport for a reasonable price. The staff was helpful. The bed was very comfortable. It is close to the airport with a free shuttle but there is nothing else around including restaurants except for those at the hotel which were reasonable.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, June 19, 2014
Dear Gaston Oregon,

Your positive feedback is much appreciated. We do our utmost to serve the guest in a great environment and I am pleased to hear those efforts pay off.

We are looking forward to welcome you soon again.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 26, 2014

My husband booked the hotel as surprise for a trip to Amsterdam 5 day break...
The only down side was it was so far from Amsterdam itself..... but after we stayed for 5 days, I realised the shuttle service was a god send....
I read the other review saying the toilets were unhygienic and I think they fell unlucky as it was really spotless when we stayed for our trip
Amsterdam was amazing and would visit again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, May 28, 2014
Dear Mrs. Teeny,

Thank you for your positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I will make sure your feedback is shared with the involved departments. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 19, 2014 via mobile

This is the best hotel at Schipol. I have only praise for this operation. The only downside is the location. Other hotels at Schipol (like the awful NH hotel should learn from this. The best hotel bed I have stayed in anywhere for a long time. Very friendly and helpful staff - nothing was too much trouble.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, May 20, 2014
Dear Mr. Timothy,

Thank you for your positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I will make sure your feedback is shared with the involved departments. It has been our pleasure to have you as one of our guests and I certainly look forward to welcome you again in the near future.

With kind regards,


Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Airport Hotel Amsterdam

Address: Stationplein ZW 951 | Schiphol-Oost, 1117 CE Schiphol, The Netherlands (Formerly Dorint Hotel Amsterdam/Airport)
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Schiphol
#2 Business Hotel in Schiphol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Steigenberger Airport Hotel Amsterdam 4*
Number of rooms: 440
Official Description (provided by the hotel):
The Steigenberger Airport Hotel is a first class business hotel with a wide range of recreational facilities. The good accessibility thanks to the free shuttle service to and from the international railway station and Amsterdam Schiphol Airport and direct access to the A4 and A9 motorways, makes Steigenberger Airport Hotel Amsterdam the perfect location for your accommodation, meeting or event. Starting on January 1st 2014, the usage of the WLAN will be free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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Also Known As:
Steigenberger Airport Hotel Amsterdam Schiphol, Haarlemmermeer

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