After a 3 1/2 hour delay and then cancellation of our flight, United put us up here for the night. After a difficult day, I was skeptical about what we would be getting for our free hotel voucher. What a pleasant surprise this was! An elegant, high-end hotel with many good amenities. I started to get even more hopeful upon realizing that this is where many of the airline employees and flight crews regularly stay.
The front desk staff was very accommodating; when the first room they gave us had twin beds pushed together, we asked for a double bed, and they found us another room. The room was a good size, with desk/chair, lounge chair, good closet space, and a great bathroom. The bathroom even had heated floors (loved this!) and a speaker so that you could hear the TV! Nice decor, and very clean!
There was a dinner buffet for all of us who were stranded from this large cancelled international flight; good selection of foods, and nice decor, with candlelit tables and a nice courtyard view. The staff seemed to go out of their way to be helpful; I'm guessing that they are used to handling frazzled and exhausted travelers who have been rerouted here due to cancelled flights. We were even able to do laundry in their convenient laundry facility (we had run out of clothes, since we thought we were going home that day). They even have an early breakfast (starting at 4:30 am) for those needing to get to the airport for early flights. When we needed to get a shuttle prior to their usual shuttle start time of 6:00 am, the staff arranged a special shuttle for a few of us who needed to leave by 5:30 am.
Overall, this hotel made up for the lousy experience of having a cancelled flight. The staff really know how to please and be helpful, and the accommodations are upscale. This hotel is not near the city center/canals, and we hoping for one more night in the city - we were initially disappointed by that, but for convenience to the airport, it made sense.