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“Overall a Good Hotel” 3 of 5 stars
Review of Steigenberger Airport Hotel Amsterdam

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Steigenberger Airport Hotel Amsterdam
4.0 of 5 Hotel   |   Stationplein ZW 951 | Schiphol-Oost, 1117 CE Schiphol, The Netherlands (Formerly Dorint Hotel Amsterdam/Airport)   |  
Hotel amenities
Ranked #2 of 6 Hotels in Schiphol
Delhi
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Overall a Good Hotel”
3 of 5 stars Reviewed November 21, 2013

I was on trip to Amsterdam and got chance to stay in Steigenberger Airport Hotel, Schiphol Amsterdam for two days. This was a quite hotel with good ambiance. Staff was courteous on all occasions. Food options in breakfasts were good. I also tried their bar for snacks. There were very few options for vegetarians (only 2 dishes). I tried one and it was tasty. The place at which this hotel was very quite and cool.

so far a vegetarian, they may have good breakfast bot not great lunch/snacks and dinner.

I recommend this hotel based on their services, ambiance and quite place to stay.

Room Tip: Rooms on the back side showing a small canal are quieter and good.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 25, 2013
Dear guest,

Herewith I would like to thank you for taking some of your time to provide us with feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by us. With this information we are able to maintain the quality of service we aim to provide. It has been our pleasure to have you as one of our guests and I certainly look forward to welcoming you again in the near future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Antwerp, Belgium
1 review
5 of 5 stars Reviewed November 18, 2013

Now this is what I call : going the extra mile without being asked :

Last weekend when travelling to the hotel by public transport I met a cleaning lady from the hotel on the same bus as I was taking.
Since I had no idea where to get off she not only made sure I was leaving the bus with her, she also accompanied me all the way to the hotel check-in counter to make sure I was being well taken care of.
This might sound logic, though I dare you to have experienced this same simple act of loyalty from a cleaning lady.

When later that day I discovered I had lost an important belonging on that same bus, a message from the bus company was passed on to several members of the staff during the change of their service, since they couldn't find me and kept until I arrived hours and hours later at the reception desk, where a staff member only needed one word of me to know the note of the bus company was meant for me.
Again, this might sound very logic, but I have travelled enough to know that the details in this level of service are very hard to find in other similar situations.

Therefor I want to reward all staff members of the Steigenberger Hotel for their acts of loyalty and service towards their employer and their customers.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 19, 2013
Dear Ms. DePrycker,

Herewith I sincerely would like to thank you for your positive feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us. I will make sure your feedback is shared with all involved departments.

It has been our pleasure to have you as one of our guests and I certainly look forward to welcoming you again in the near future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, NJ
Top Contributor
113 reviews 113 reviews
38 hotel reviews
Reviews in 62 cities Reviews in 62 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed November 14, 2013

Not an easy airport hotel experience. Most importantly, if you have an early flight you are out of luck with their free shuttle that does not start to operate until 6am. Not particularly useful for an airport hotel that serves many international travelers. However, I was assured by the front desk that I could get a taxi in the morning for ONLY 24 Euros including tip!! When I arrived at the hotel the front desk staff was pretty prissy. I had to swipe my credit card for 50 Euros for incidentals although I arrived at 8:45 pm and was leaving before 5am. When I pointed out that I had a prepaid reservation and didn't think this was necessary I was told that that it was required and I would need to pay taxes anyway for 4 Euros. A bit of a surprise. I was assured that they were booking a taxi for me and that if I placed my email address on the form provided I would not have to check out and a receipt would be sent to me. When I came down in the morning it was like I had moved to a different hotel. I had to check out but there were no charges. They had never heard of a tax being added on a prepaid reservation. When I asked if the receipt would be emailed to me the front desk staff first assured me that there would not be any receipt available because it was pre-paid. When I asked for one anyway, since I was sure they could print one for me, I was told that this "was not possible". I checked if they had my email, which they did not. I asked if I gave them my email, as I had already done the night before, would I get a receipt. "No sir, that is not possible". After giving up on that request I asked about my taxi and was asked in return for my taxi reservation card. This was something that I had not seen nor was it mentioned to me the night before. So no reservation?!?. At this point I asked for the manager, who simply confirmed all the facts presented above and offered no explanation for the "performance" by the front desk from the night before. When I asked about the taxi it was suggested I just "jump in" with the man who had also just checked out. I pointed out that this other customer had made clear that it was his taxi out front, when I asked about mine, and had not offered to share. After some back and forth by the manager via walkie-talkie he told me that there would be a taxi soon. It arrived 5 minutes late. Did it really need to be this difficult for me to leave this hotel at 4am in the morning! The room was fine and clean although the a/c controls did not work and neither did the phone line for wake up calls. In the morning I thought I would turn on the TV while getting dressed. Before you could start watching anything you had to sit through a 3 minute safety presentation in Dutch and then repeated in English without any obvious way of bypassing to watch TV. I just gave up and turned off the TV and thought it sort of summed up my entire experience with this hotel. Airport hotels should be simple, helpful and geared to the traveler, unfortunately this really was not an option at this hotel.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2013 via mobile

Wonderful, efficient staff gave ius a warm welcome. Clean, spacious rooms which have everything you need. Fabulous sauna and bars. Top marks!! Perfect if you need a good hotel close to the airport. I can definately recommend the Steigenburger.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 19, 2013
Dear Ms. Victoria,

I would like to thank you for providing us with feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated by all of us and I will make sure your positive words are shared with all involved departments.

It has been our pleasure to have you as one of our guests and I certainly look forward to welcoming you again in the near future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed November 13, 2013

Stayed for 4 nights and I feel there could be some improvements. The lightening in the room is quite low and it becomes a bit challenging to work. There could be a more variety in food at the restaurants.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 19, 2013
Dear Mr. Maneesh,

I would sincerely like to thank you for providing us with feedback with regards to your recent stay at Steigenberger Airport Hotel Amsterdam. With this information we are able to further improve our services.

It has been our pleasure to welcome you and I certainly look forward to welcome you again in the future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA USA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 10, 2013

If you arrive by train or plane when the shuttle isn't running, you will have to take a cab. This will run you about 25-30 euros from Centraal Station or from the airport. Even thought it is close to the airport, the airport is so huge that it is quite a drive around to get to the hotel.
Hotel is modern and great with nice, big rooms and great service.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 19, 2013
Dear guest,

Herewith I would like to thank you for taking some of your valuable time to provide us with feedback. This is highly appreciated by all of us as with this information we are able to further improve our services. I will take your comment with regards to the shuttle times into consideration to see if any changes can be made.

It has been our pleasure to have you as one of our guests and I certainly look forward to welcoming you again in the near future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 2, 2013

Close too the airport with frequent shuttle services. The staff is friendly and rooms are well equipped. If you have to stay close to the airport this is "the hotel" for you.

However if your intention is to see the Amsterdam downtown i would not recommend it. 10 mins shuttle ride to the airport. and then the train (one way 7 euros) to downtown for 15 mins,say it is roughly half an hour ride to the downtown. It is quite a long time for a city that can be walked all over in half a day. Besides, you will always feel the pressure of catching the last train (and the shuttle) if you are going out for the night

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMS_Steigenberger, Deputy General Manager at Steigenberger Airport Hotel Amsterdam, responded to this review, November 4, 2013
Dear guest,

I would sincerely like to thank you for taking some of your time to provide us with feedback with regards to your stay at Steigenberger Airport Hotel Amsterdam. This is highly appreciated as with this information we are able to further improve our services.

I certainly look forward to welcoming you again in the near future.

Kind regards,
Marjolein Bruschke
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Airport Hotel Amsterdam

Address: Stationplein ZW 951 | Schiphol-Oost, 1117 CE Schiphol, The Netherlands (Formerly Dorint Hotel Amsterdam/Airport)
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Schiphol
#2 Luxury Hotel in Schiphol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Steigenberger Airport Hotel Amsterdam 4*
Number of rooms: 440
Official Description (provided by the hotel):
The Steigenberger Airport Hotel is a first class business hotel with a wide range of recreational facilities. The good accessibility thanks to the free shuttle service to and from the international railway station and Amsterdam Schiphol Airport and direct access to the A4 and A9 motorways, makes Steigenberger Airport Hotel Amsterdam the perfect location for your accommodation, meeting or event. Starting on January 1st 2014, the usage of the WLAN will be free of charge for guests of all hotels of the Steigenberger Hotels AG. ... more   less 
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Also Known As:
Steigenberger Airport Hotel Amsterdam Schiphol, Haarlemmermeer

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