I travel several times/year between the USA and Europe, and Amsterdam Schiphol airport is my most frequent port of entry/exit. I have enjoyed staying at the Radisson Blu Schiphol hotel for many years. I nearly always stay there the evening before my morning flight back to the USA. I have always liked the rooms (comfortable beds), running on the path outside the hotel, the restaurants (especially the breakfast), and the staff. Recently, they (finally!) decided to allow access to the fitness center 24/7, which was a good move.
The only issue with the hotel is that it is not connected to the airport. To mitigate that, they have for years offered a free shuttle service to/from the airport that runs at least every half hour. Like other hotels, that shuttle ran on a pre-determined schedule. Until now.
Sometime in the first half of 2014, the hotel management contracted a new shuttle bus service. The shuttle bus now stops at two other hotels on the way to/from the airport. It's bad enough that this adds additional time for hotel guests going to/from the airport, but more importantly, they recently gave up on a pre-determined shuttle schedule. They simply state the bus runs every half hour, but you have to guess when that will be. By going to this undetermined schedule, they have taken a disadvantage (being located off the airport grounds), and have made it significantly worse. With the new service, when you're trying to plan how early you have to get up in the morning in order to shower, eat breakfast, and take the shuttle to the airport to get through the unpredictable long lines at passport control and security, you have to factor in an extra half hour of uncertainty because you don't know when the shuttle bus will take you from the hotel to the airport.
I spoke to the staff. They told me they have received a lot of complaints and have passed it on to the management, but so far nothing has changed. I don't write a lot of reviews, but I am really disappointed the Radisson management has chosen this path. I will no longer stay at this hotel and will pay the extra amount to stay at the Hilton or Sheraton at the airport until this is resolved.
- Official Description (provided by the hotel):
- The hotel features three different room styles: Oriental, Scandinavian & Maritime; located at Schiphol Rijk; 10 min to AMS Arpt. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Amsterdam
- Radisson Raalte
- Amsterdam Radisson
- Radisson Blu Hotel Amsterdam Airport Schiphol, Haarlemmermeer