The hotel was OK but the problems I had in recovering my money after I had been overcharged by €477 for a 2 nights stay was appalling. The hotel made a mess of my Visa confirmation and debited my account for my stay (€377) plus a non optional €100 incidentals deposit. I was assurred this wasn't being charged. At checkout I then paid my bill in full (€401). Upon checking my visa account online I spotted the €478 charge, telephoned and was told this was standard practice in "every hotel in the world" - you overpay based on what you might have spent?? Difference will be refunded to my card in a "few days". Following day I checked online and saw a further charge of €401 debited - so I'm now in the hole for €888. Calls to reception and accounts showed I was the only one stressing this dipping of my visa account. According to the hotel it was my problem for not highlighting that it was a Visa Debit card, not Visa Credit - despite the fact that the card is clearly labelled DEBIT. It was the banks problems because refunds take longer than payments, it was everyone elses problem but the hotel's. Anyway, over charge was eventually recupped but you have to wonder, if I wasn't keeping tabs on my statement what would have happened. Certainly no apology from the hotel. Business travel req template has now been amended to "Anywhere EXCEPT Raddison Blu".
- Official Description (provided by the hotel):
- The hotel features three different room styles: Oriental, Scandinavian & Maritime; located at Schiphol Rijk; 10 min to AMS Arpt. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Amsterdam
- Radisson Raalte
- Amsterdam Radisson
- Radisson Blu Hotel Amsterdam Airport Schiphol, Haarlemmermeer