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“Room with no view, no bar/restaurant as published” 2 of 5 stars
Review of Mercure Schiphol Terminal

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Mercure Schiphol Terminal
3.0 of 5 Specialty Hotel   |   Amsterdam Airport Schiphol Terminal Building | PO Box 75041, 1117 ZN Schiphol, The Netherlands   |  
Hotel amenities
Den Bosch, The Netherlands
Top Contributor
294 reviews 294 reviews
109 hotel reviews
Reviews in 114 cities Reviews in 114 cities
140 helpful votes 140 helpful votes
“Room with no view, no bar/restaurant as published”
2 of 5 stars Reviewed March 25, 2014

Stayed in Mercure Schiphol for one night. Wasn't impressed. Despite information on the website, the hotel does NOT have a restaurant nor does it have a bar. Why does the website state it does, and does it show pictures? The room I got had no window and hence it felt very cramped and I typically sleep with the window open for some fresh air: forget it. Normal check-in time is 20.00 hrs (?) and I needed to pay 25 euros (!) for 'early' check-in which was 17.00 hrs. Wifi is complimentary, however, very slow. Will not stay here again.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, March 29, 2014
Dear Guest,

Thank you very much for your review.
I'm very sorry the information about the restaurant and bar was not clear to you.
We have a cooperation with the bar and restaurant in the lounge, just 1 minute walking distance from the hotel.
Unfortunately there are no windows in the rooms because the hotel is inside transit area. We are a transit hotel mostly used by guests for a short stay before or between the flights, that is why we rent out day and night use rooms.


Best regards,

Sandra van Berkel
Hotel Manager
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266 reviews from our community

Traveler rating
    79
    112
    54
    10
    11
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27
78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed February 18, 2014

Stayed here in late 2012, forgot to write a review up to this point.

The hotel is very convenient if you are in transit to somewhere else, or indeed if you have a long layover. This was our position and we were able to get the train into Amsterdam city centre to meet friends whilst waiting for our outbound flight. The hotel is basic but comfortable, it was clean and reasonably well equipped. The beds were comfortable and there was little noise from the airport, which might otherwise have been a concern. A good choice if you just want to relax between flights and get a shower and a rest. The price was high for what it was, but this is probably due to its location and no doubt they have to pay a premium to Schipol Airport for the concession.

The trains don't run into the wee hours and a taxi back to the airport cost us an eyewatering €99.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, February 21, 2014
Dear Guest,

Thank you for your review. Good to hear that you find our hotel convenient for a long layover.
We hope to see you again.

Best regards,

Sandra van Berkel
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Muscat, Oman
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2014

Nice hotel, budget english speaking staff. bus station close by to downtown. A interesting trail across the hotel along the banks - be ready for surprises !!!
A rather quite bar not many choices but its there. Food is french- Dutch and all vegan too avb. Wifi free !

Stayed February 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, February 18, 2014
Dear Guest,

Thank you very much for your comment.
We hope to welcome you again!

Best regards,

Sandra van Berkel
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aktobe, Kazakhstan
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 22, 2014

I had been up for 24 hours and my next flight was 12 hours away. I could not have asked for a better located or more welcoming hotel. The reception was warm and helpful, the rooms were just what was needed for a quiet sleep. Comfortable beds, excellent shower and blessed silence. I have stayed in several Accor Group hotels and they continue to maintain their excellence as shown by the Mercure Schiphol Terminal. I have it marked as a favourite hotel.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, January 24, 2014
Dear guest,

Thank you very much for your positive comments about Hotel Mercure Schiphol Terminal and Accor. I will certainly share this with my colleagues!
I hope to welcome you another time in our hotel.

Best regards,

Sandra van Berkel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
53 reviews 53 reviews
42 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 12, 2014

Loved this airport location. Room is compact yet nicely appointed. I did not like the annoying absolute checkin and checkout times. Walking to my gate though the next morning in 4 minutes though was priceless.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, January 24, 2014
Dear guest,

Thank you very much for your review. Because we are a transit hotel we have different check-in and check-out times. We hope to welcome you again when you are at Schiphol Airport!

Best regards,

Sandra van Berkel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2013

This was our first time using the Mercure Schiphol prior to an early flight the next morning. Quick, friendly check-in process - there was a room available before the 8:00PM check-in time and we got it, no problem. Comfortable bed, clean room, functioning plumbing. All I hoped for.

Room Tip: I've only staid one night, in one room. Don't know about any others. Mine was satisfactory.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SvanBerkel, General Manager at Mercure Schiphol Terminal, responded to this review, December 26, 2013
Dear Guest,

Thank you very much for your kind review.
We hope to welcome you again in our hotel!

Best regards,

Sandra van Berkel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Schiphol Terminal

Address: Amsterdam Airport Schiphol Terminal Building | PO Box 75041, 1117 ZN Schiphol, The Netherlands
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Specialty Lodging in Schiphol
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Schiphol Terminal 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Mercure Schiphol Terminal Hotel Schiphol-Oost
Mercure Schiphol Terminal Haarlemmermeer

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