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“Nicely and very conveniently located hotel” 4 of 5 stars
Review of Sheraton Amsterdam Airport Hotel and Conference Center

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Sheraton Amsterdam Airport Hotel and Conference Center
4.0 of 5 Hotel   |   Schiphol Boulevard 101, 1118 BG Schiphol, The Netherlands   |  
Hotel amenities
Ranked #4 of 6 Hotels in Schiphol
Certificate of Excellence 2014
GreenLeadersSilver level
Leiden, The Netherlands
Top Contributor
65 reviews 65 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
“Nicely and very conveniently located hotel”
4 of 5 stars Reviewed January 15, 2014

The hotel is located right in the airport. The rooms are quite comfortable with good service. The ideal hotel for staying overnight at the airport.
Worth mentioning as well the restaurant of the hotel. A reasonable menu with good service a nice and relaxed atmosphere, you forget that you are dining in the airport. sometimes I have dinner there when landing late at schiphol before heading home.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 16, 2014
Dear Ros n,

Thank you for staying at the Sheraton Amsterdam Airport Hotel and for your review with regards to your recent stay.

How wonderful that you had such a convenient stay and that you enjoyed our services. Thank you very much for your compliments concerning the restaurant’s service level. I will make sure to pass on your compliments to the F&B manager.

I hope to welcome you back again soon.

Warm regards,
Kurt Renold
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987 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
New Orleans, Louisiana
Top Contributor
84 reviews 84 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 12, 2014

I stayed at this hotel in December 2013 when a business trip came up that required time in Amsterdam and The Hague. I checked in with an early arrival/day hotel rate after my flight from the US landed around 8:30 AM. The staff was very accommodating and upgraded me to a nice room with a king bed. The mattress was very comfortable and the room was quiet. I took a power nap and then met with a business associate in the hotel's atrium very pleasant coffee bar at around 11:30 AM. My next business appointment was 3:00 PM in Amsterdam. The train station is literally steps away from the hotel down an escalator. You get to Amsterdam Central Station in no time at all. The next day I travelled to The Hague and spent the night there and then returned to the Sheraton for the following night. This time I had a smaller room but it was still quite nice.
I took advantage of the steam room and sauna in the hotel's wellness facility both nights. It really helped relax me after a busy day.
I had the buffet breakfast one day which was quite nice, with a large selection of hot and cold items. The price was a bit high, though. The day I was leaving to return to the US, I had breakfast in the small café adjacent to the lobby. Coffe was available, but they did not start serving food till later in the morning which made me a bit nervous about catching my flight, but it all worked out ok. I would recommend that hotel mgmt. consider opening the kitchen earlier.
For any traveler who has multiple cities on their itinerary, the Sheraton is a great choice. I would stay there again.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 14, 2014
Dear Traveler2121,

Thank you very much for your kind response and compliments about our hotel service and facilities. I am thrilled to hear that you had a great experience with us during your business trip, especially regarding our unique brand service and facilities like Sheraton Sweet Sleeper bed and Fitness by Core Performance. I am also very glad to notice that you started such a pleasant day with our outstanding breakfast buffet in our fine dining restaurant Voyager Restaurant and followed by our ideal hotel location convenience. And regarding your feedback about the Runway café kitchen open time I will certainly follow up with our department heads.

Thank you again for sharing your honest feedback with us. I look forward to welcoming you back again in the near future.

Warm regards,
Kurt Renold
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Kuala Lumpur
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 6, 2014

Honesty this property should be a Four Point at the most. We stayed on the night of the 2nd January and the restaurant/lounge/bar was not open for business; only a small cafe to the side of the reception desk which looked like an internet cafe. The room was so bare that you could not talk at normal volume because your voice would echo through the room like yelling down a canyon. The TV didn't work; well you could turn it on but there was no picture. There was no iron/ironing board, there was no kettle to make a cup of tea. There was nothing really. And the duvet was one of those Dacron ones that makes you perspire all night. All the signs of a cheaply run airport hotel; not again for us.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 8, 2014
Dear LarryKL,

Thank for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel. I am disappointed that to read that your stay in our Property did not meet your expectations. This experience you describe is not the level of service we pride ourselves with. To inform you the iron and iron board as well as the kettle can be provided upon request. Furthermore I am sorry that our sweet sleeper bed was not comfortable for you. If you change your mind of staying here again, please let me know and I will ensure you have a more comfortable experience.

Warm regards,
Kurt Renold
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Lilongwe
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2014

We enjoyed excellent service and very good facilities during our recent stay at the Sheraton Amsterdam Airport Hotel. Check-in and baggage services were friendly and efficient and we were able to store our airport luggage cart overnight so we could us it the next day to get back to the check-in counter. We had a club room with free internet and access to the Club Lounge on the 8th floor where we enjoyed complementary snacks and breakfast in the morning. The room was spacious and we thought the quality of bed and linens was fine. And of course the location is super - extremely close to the train station and the airport check-in area. We'll stay there again in the future.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 7, 2014
Dear Op_Malawi,

Thank you very much for taking the time to review your stay on Trip Advisor. I am glad to hear you had an excellent time with us here at the Sheraton Amsterdam Airport Hotel. I was proud to read that we had contributed to make your stay a nice and memorable experience and that you were impressed by the service that was provided. Until we see you again I wish you all the best from my team and myself.

Warm regards,

Kurt Renold
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Scotland
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 5, 2014

This is a fairly utilitarian anonymous airport hotel - the rooms are fine (not big) but acceptable with the usual amenities. Its great plus point is that it is but a short walk from the terminal building and all indoors under cover. However the restaurant is poor and the bar meals turn into something of a scrum at busy times - much better food in better surroundings can be obtained by walking along to the Hilton (along through the car park and then outside for a short distance) or back into the terminal.

Where it goes hopelessly wrong and dangerously so is in its basic design - the fire alarm went off at 07.30 or thereabouts just as a number of us were preparing to leave the hotel to catch planes. The lifts automatically (and correctly) return to the ground floor leaving guests stranded on upper floors. There are fire escapes but you can access these through one way doors so everything has to go at the one time and after going down some very steep steps to the ground floor you find yourself on a floor way below reception so you can’t get back to check out. With some effort most of us managed but some American guests even more aged than ourselves with massive cases were really struggling. It should be obvious that there is a need for an internal staircase to the reception level - even at the best of time not everyone likes traveling in lifts.
The staff were useless - beyond playing a taped manger’s voice assuring us that it was a false alarm, everything was under complete control, that the lifts would come back on sometime and assuring anyone who got through on the telephone to the desk that someone would be along to help soon (never were) - they just wandered around the reception level in full view of the guests on the upper floors; perhaps it wouldn’t have been quite so bad if they hadn’t been so obviously amused by people’s discomfort and is some cases distress.

Only just useful for one night stays when passing through the airport, go for the lowest floor possible, eat somewhere else and hope the fire alarm doesn’t go off.

Room Tip: ask for a room on a low floor
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 6, 2014
Dear Traveller-hr,

Thank for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel.

Firstly, my apologies we did not meet your expectations regarding our food offerings, which I will be sure to pass on to our food and beverage manager. Secondly, we would like to offer our sincere apologies regarding the fire alarm situation. Indeed our elevators go directly to the zero level and the fire escapes are accessible at 4 points on every level. The one way doors are in place to make the situation as safe as possible for our guests; all procedures are implemented to provide a safe environment. I would also like to thank you for the comment concerning the reaction of staff regarding the current situation. This will certainly be investigated.

Once again, our apologies for the inconvenience you encountered during your stay with us. Besides this experience, I hope you will give us the opportunity to regain your confidence in our services on a future occasion.

Warm regards,
Kurt Renold
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Aberdeen, United Kingdom
Top Contributor
370 reviews 370 reviews
130 hotel reviews
Reviews in 153 cities Reviews in 153 cities
219 helpful votes 219 helpful votes
3 of 5 stars Reviewed January 4, 2014

It is rare to find a good airport hotel. This is another average one in all respects. It is very convenient for the airport, linked by a walkway, and well signposted.
Like many international monstrosities, the internet is not initially free (half an hour offered). On suggesting a bad trip advisor, we received a complimentary code, and assurances that they were looking into it to change.
The rooms are practical with most things but a bit erratic....one bar of soap for everything, one dressing gown between 2. There were no coffee / tea making facilities in the room (unusual for such hotels), but we were told by reception that this was on request only. We had a prompt delivery of the kit, but sadly with paper cups. Surely the economy hasn't sunk this low?
The short walk to the terminal is a bonus though.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 4, 2014
Dear Crawfie,
Thank you for staying at the Sheraton Amsterdam Airport Hotel & Conference Center and for your review here on tripadvisor.

I am glad to read that you had a convenient stay with us. First of all, I would kindly like to inform you that we offer free Wi-Fi throughout the hotel. Furthermore, indeed we recently removed the coffee and tea facilities from the room. In addition, we installed coffee machines on several floors to offer you a better quality of coffee. Yet, we still offer in room coffee and tea facilities upon request. Much to regret that we did not make you feel that we are more than the average airport hotel.

I hope we will have the opportunity to provide you with a more up to standard service in the future as you can expect from us.

Warm regards and best wishes for 2014,
Kurt Renold
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The Hague, The Netherlands
Top Contributor
618 reviews 618 reviews
133 hotel reviews
Reviews in 112 cities Reviews in 112 cities
430 helpful votes 430 helpful votes
4 of 5 stars Reviewed January 1, 2014

Very conveniently located inside the Schiphol Amsterdam International airport terminal and on top of the parking garage, the Sheraton remains a favorite starting point for early departure intercontinental travel. Classy atmosphere, comfortable beds, coffee from the corridor stations (unless you ASK for a room coffeemaker), no minibar but a vending machine next to the coffee station. Good club lounge (if you have a club room). Wifi can be slow at the busiest hours - and a generous 30 minutes Wifi for free! Room typically too warm upon arrival and hard to cool down, although the last time in December it was actually bareable. Speed of check-in / check-out appears to be improving relative to a couple of years ago.

Took my camera along this time and made some shots, see attached.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 3, 2014
Dear Hermes_NL,
Thank you very much for your review on your stay in The Sheraton Amsterdam Airport Hotel & Conference Center. We really appreciate the fact that you took the time to write such a complete story on your experiences with us. I am glad to learn that you enjoyed your stay with us. Also i would like to thank you for the compliment that our service is improving, we always strive to improve ourself and your feedback is helping us do so.
We appreciate your loyalty and look forward to welcoming you back to the warmth and hospitability of the Sheraton Amsterdam Airport Hotel.

Warm regards,
Kurt Renold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Amsterdam Airport Hotel and Conference Center

Address: Schiphol Boulevard 101, 1118 BG Schiphol, The Netherlands
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Green Hotel in Schiphol
#4 Business Hotel in Schiphol
#4 Luxury Hotel in Schiphol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Amsterdam Airport Hotel and Conference Center 4*
Number of rooms: 406
Official Description (provided by the hotel):
Sheraton Amsterdam Airport Hotel and Conference Center is the only hotel attached to Amsterdam International Airport Schiphol (AMS), offering convenient access to shopping and dining destinations within Schiphol Plaza and public transit to city centre. ... more   less 
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Also Known As:
Sheraton Amsterdam Airport Hotel Haarlemmermeer
Amsterdam Sheraton
Sheraton Amsterdam Airport Hotel And Conference Center Schiphol, Haarlemmermeer

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