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“Fantastic Hotel Concept” 5 of 5 stars
Review of citizenM Schiphol Airport

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citizenM Schiphol Airport
4.0 of 5 Hotel   |   Jan Plezierweg 2, 1118 BB Schiphol, The Netherlands   |  
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Ranked #1 of 6 Hotels in Schiphol
Port Alfred, South Africa
Top Contributor
88 reviews 88 reviews
56 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
“Fantastic Hotel Concept”
5 of 5 stars Reviewed December 8, 2012

I learned of the CitizenM concept about 2 years ago during a conference where one of the founders explained how they had wanted to reinvent the concept of a hotel by creating a fun and hip place for people that travel and want an economical solution for their lodging. I can tell you that in my opinion they have succeeded.

Arriving around 23:00 I entered a buzzing lobby and was immediately greeted by a lovely staff member. She showed me how to use the self check in terminal, meanwhile projecting an air of enjoyment and fun that is rare in hotels. This behaviour is contagious and very rarely have I seen a buzzing lobby with people that don’t actually know each other. I couldn’t help but go down for a beer after I had checked out my room. The breakfast experience was the same; I was immediately greeted by the staff who drive an atmosphere that makes you want to have breakfast there. I have been putting some thought into this, and I think that as you travel a lot, a positive and engaging atmosphere really is what you need and this is what they have managed too create.

I also did have quite a bit of fun in my room. The rooms are very small, but don’t feel cramped through the smart positioning of the furniture and bathroom. Don’t know how this experience pans out with couples, as your toilet is right in the middle of your room...? I loved the bed and the view of Schiphol. Also I did have some fun with the lights, curtains, AC and television that can all be controlled by one remote. I must place a critical note with the television that I could not manage to switch off; it kept on popping on when I really wanted it off. The WIFI worked brilliantly btw – no stupid codes or vouchers, just proper WIFI...
In terms of check out, I have never had such a swift one, again through the machine, supported by a happy and engaged member of staff – excellent.

In summary I am quite impressed with this hotel. The technological innovations are cool, but it is really the staff that makes this hotel different. You don’t expect this at a five minute walk of Schiphol. I will definitely be back!

Room Tip: I had a view of Schiphol that was surreal - you open your curtain in the morning and see the panes a...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,412 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

I had a long lay over in Amsterdam and was so glad that I discovered CitizenM Hotel just a short walk from Schipol. Rates very affordable, staff very professional and polite. They don't have room service but their cafeteria is open 24/7 staffed with very friendly employees. Train going to the city is just a short walk from the hotel. I will definitely stay again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

The concept is tekky, global and futuristic. Citizen M was a very cool experience and filled the bill for an overnight airport stay. The website photos are accurate, as is their description of the design and new ultra-modern, tekky features. As noted in previous reviews, the placement of the shower and toilet are unorthodox, but work just fine for single guests or really familiar couples.

It's not the place to spend more than a night or two. But for an airport hotel, the staff was great, the bed and bedding were wonderful, it was quiet, and it was great fun. Would definitely stay there again.

Stayed October 2012, traveled as a couple
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Manchester, United Kingdom
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 6, 2012

This is an 'interesting' concept hotel. Rooms are tiny. Well designed and clean, but not a place to stay for more than a couple of nights. There is hanging space for around 3 things. There's no room service and food in the lobby is limited. There's no kettle or mini bar. So, worth a visit to see once, but don't plan for longer than that. If you bring a partner, make sure you know them well. The loo 'podule' is somewhat exposed.

Stayed December 2012, traveled on business
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Nuth, The Netherlands
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2012

I am spending quite some time in hotels in different countries around the world. Old, new, small, huge, luxury, poor, you name it. But, this one was special. Special in a sense of completely out-of-the-box. A lot of pretty traditional features and functions have been thought through and done in a different way. Leverage latest technology plays a key role in here. And I liked it.

Room Tip: Make sure you are not at the platform side of the airport as there is traffic and noise around the c...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 5, 2012

first time, that we did stayed in that citizenM hotel on Shipol airport. not far away from the terminal, itwas a typical airport location. friendly and good english speaking staff at the reception. we have say, that we did liked thedesign of the hotel very much and we will stay there again, when we are next time there!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 4, 2012

It works for one night, but dont expect much.
Its like a little box with a shower and toilet.
Long walk from airport terminal, but too short to take a cab or shuttle.
If you had more than one person, you might want to get something bigger.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM Schiphol Airport

Address: Jan Plezierweg 2, 1118 BB Schiphol, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#1 Business Hotel in Schiphol
#1 Romantic Hotel in Schiphol
#1 Luxury Hotel in Schiphol
Price Range (Based on Average Rates): $
Hotel Class:4 star — citizenM Schiphol Airport 4*
Number of rooms: 230
Official Description (provided by the hotel):
Connected to Amsterdam Airport Schiphol, this modern budget hotel offers affordable lodging with hi-tech amenities for business and leisure travel including Wi-Fi, an LCD television, and more. ... more   less 
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Also Known As:
Citizenm Hotel Amsterdam Airport Hotel Schiphol-Rijk
CitizenM Schiphol Airport Haarlemmermeer

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