Last summer we rented the Claramount for our wedding party and close family to stay in, for the weekend of our wedding. I have never seen such poor communication between staff in my life.
We called to book an appointment months before to see if we could rent the Claramount and have our rehersal dinner and morning after brunch there as well. The manager and the head chef agreed to meet with us on a Saturday afternoon so we could discuss the menu and renting the rooms and spa. When we arrived that day, neither the manager or the chef were there (we had driven from 3 hours away). We had to wait another 2 hours for them to show. During the meeting we agreed to rent some of the rooms Friday night (the others would be available for other patrons), all of the rooms Saturday night, a buffet style rehersal dinner for ~$35 on Friday night and a buffet for Sunday morning.
A few weeks before the wedding the chef was unreachable. My mother in law phoned and emailed several times (either he wasn't there, or he didn't respond). Three days before the wedding the chef emails my mother in law to tell her that the dinner now needs to cost $75/pp (instead of the original $35/pp) to make up for the lack of patrons who would otherwise come to the restaurant for dinner. We simply could not afford that and had to find another restaurant for the rehersal dinner. (We had a delicious dinner at Pomodoro's in Wellington. They were kind enough to book us a private room and host our entire rehersal dinner with 3 days notice. It was delicious and we had wonderful service!).
Friday night, when we came back to the Claramount we were told there would be no cots available for those sharing rooms. Even though I had offered to show which guests would be staying in which rooms earlier and what cots would be needed. I insisted, at the minimum, that my 88 year old grandfather and 60 year old aunt could not share a bed, the clerk at the desk insisted they had no cots and that was "too bad".
The next morning (the day of our wedding), the clerk pulls one of my bridesmaids (BRIDESMAID!) aside and tells her that there WERE cots available last night, but we will have to pay for ALL of the rooms (including the ones we did not rent). Excuse me? We were more than willing to rent the other rooms out on Friday night and we asked to show the desk clerk what rooms would need cots. My bridesmaid excused herself and the desk clerk and my mom had to discuss why we would not be paying for the unused rooms. If the Claramount is going to charge us for all the rooms, but not give us cots, at least let the guests each have their own rooms. It made no sense to me and I thought it was unexcusable that they brought this up right before we were about to leave for my wedding ceremony and to one of my bridesmaids, who has nothing to do with it.
That morning the spa staff were wonderful and completely organized. They did a great job with our nails and makeup before the wedding and we were all ready on time. When we returned home late that night, from our wedding, we were taken care of by a friendly security guard before we all went to bed.
The next morning we were surprised to see there was no brunch laid out. I suppose the cancelled rehersal dinner meant the chef cancelled our brunch as well. Approximately 30-40 guests and wedding party members had to order off the menu and it was extremely slow. My husband and I (the bride and groom) were the last to eat. The waitress was rude and complained to us that the kitchen had "no idea" there were this many people coming for breakfast. When I asked to have eggs benedict without the asparagus I was told "no, that's too confusing". Our guests felt uncomfortable.
Finally, when we were paying our bills that morning, my family still had to negotiate extra fees the Claramount was asking us to pay. We were told that the owner would be contacting us because of all the trouble we had. We never got a phone call or an email. By this time we were too frustrated to pursue it, we'd had enough.
Perhaps the Claramount is a good place to stay as an individual or a couple. They simply could not handle a large party like ourselves and I was shocked at the lack of communication between the staff. Not once did we see the manager or head chef, who we originally negotiated with. I am assuming they booked the rooms for us and nothing else, because none of the staff seemed to be aware of the previous arrangements we had made. I would not recommend the Claramount because they are so disorganized, rude and overpriced.
- Official Description (provided by the hotel):
- Claramount is a colonial revival mansion surrounded by lush gardens and lawn, on Picton Bay.Claramount offers seven suites in the main house, and additional suites in adjacent buildings. Clara's restaurant is located on the ground floor of the main house, with its dining room and patio overlooking the grounds and the bay. The spa features a number of indoor treatment rooms, an infrared sauna, as well as an outdoor hot tub and heated salt-water pool with a retractable roof. ... more less
- Also Known As:
- Claramount Hotel Picton
- Claramount Inn And Spa
- Claramount Inn & Spa Picton, Ontario