We booked a jacuzzi suite for our 16th wedding anniversary for Jan.16 2010.We were really looking forward to spending a relaxing night away.When we arrived at the resort checkin went smoothly but when we got to our room there was no jacuzzi.We went back to the checkin desk to inform them we must have the wrong room as there was no jacuzzi in our room.We were told there were no more jacuzzi rooms available.I had made it quite clear when booking that a jacuzzi was a must.The women at the front desk tried to say it had to be our mistake when booking,so we promptly checked out.I had put a $100 deposit on the room with my credit card when booking and all they will give back is $60.I have emailed them but still no result.So basically they sayI have to pay $40 for there mistake.After making arrangements for childcare and driving over an hour to get there we were really disappointed as well as mad about how they treated us.Thanks for ruining our anniversary weekend isiah tubbs.I should have looked at reviews before booking but thought this was a decent place but reading other reviews as well I see it is not.Think twice before thinking about staying here.
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- Also Known As:
- Isaiah Tubbs Hotel Picton
- Isaiah Tubbs Picton
- Isaiah Tubbs Resort Picton, Ontario