Chose this inn / hotel because of it's location, it is close to the Lincolnshire coast, reasonably close to Lincoln and has a railway station within easy walking distance. On booking I checked the time after which we could check in - Midday onwards. We had stopped off on the journey up for a couple of hours. I called the hotel at 3pm just to let them know we were on our way and said we would be after 6pm and was that ok ( answer - yes). We arrived just before 7pm, and, thinking that it as it was a hotel and inn that they would be open. We had a frosty welcome from ( I assume, as she did not introduce herself ) the proprietor. We were told that they closed at 7pm on Sundays and that they were off to a bbq as they didn't have much time off ( hmm, is that not the nature of the hospitality industry during the height of the season?). I explained that I was unaware of any of these facts.
The room was fine for size and was reasonably decorated. The en-suite was also of good size and looked recently refurbished. Very basic tea making facilities, a distinct lack of power sockets ( had to scrabble under table to unplug kettle so I could charge my phone) and the TV, although modern, was too small and far away up near the ceiling to be viewed comfortably. Room location was reasonably quiet and slept OK.
The next morning we had the same frosty reception at breakfast ( greeted with the lady standing sentinel with arms folded ), offered no choice of food but an English breakfast. It appeared so quickly ( only a couple of minutes), that it must have been cooked earlier and kept warm for a while.
During our 4 night stay the room was not serviced properly - dirty cups left for 2 days, bed and bathroom not touched, bin not emptied (although small and nearly full) and very short on loo roll. Also the shower, although seemingly brand new, could not deliver 2 showers in a row as I found out to my cost one evening, ending my shower in a dribble of cold water trying to rinse the soap off.
The welcome each morning at breakfast did thaw a little by the last day, but the damage was done, we had felt as nothing more than an inconvenience. We actively went out of our way not to spend any more money with the hotel, never having a drink at the bar or a meal in the restaurant. Didn't feel proprietor was approachable regarding the servicing of the room. Upon settling up and leaving there was no 'thanks very much, hope you enjoyed your stay, see you again'.
It's a shame, a warmer welcome would have made such a difference. We are not fussy travellers but have stayed in a few B&Bs over the last 20 years so have seen a few things. All of the above minor inconveniences would have been acceptable if we had at least been made to feel welcome. I feel the main problem was lack of staff (we only saw the lady proprietor and her partner - ironically, although we didn't see much of him he seemed more friendly). If the establishment was struggling surely you go out of your way to make guests feel wanted and to encourage them to spend money in the other parts of the hotel / inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.