The biggest complaint I have had for years at A & W is being given barely lukewarm burgers - consistently. I have never had a "hot" burger! The onion rings this summer were terrible. Instead of golden brown, the batter was uneven, overly crisp, and crumbling off the onions. I don't know if the problem is staff isn't being trained properly or management is inept. I love what A & W has to offer, but this restaurant falls far short of the mark. I'll only go if I have to, and then for the root beer.
If you own or manage A&W Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.