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“Dont come here if you need Wifi... Rude front door staff” 2 of 5 stars
Review of Holiday Inn Express & Suites Surrey

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Holiday Inn Express & Suites Surrey
2.5 of 5 Hotel   |   15808 104th Avenue, Surrey, British Columbia V4N 5L2, Canada (Guildford)   |  
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Ranked #5 of 21 Hotels in Surrey
Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Dont come here if you need Wifi... Rude front door staff”
2 of 5 stars Reviewed January 2, 2014

I stayed here Jan 1st for business. WIFI impossible - 3 minutes to load up gmail home page for example. Wired cable option offered at front desk. When my particular computer did not offer Ethernet I was told that I did not understand how WIFI works and that I must understand WIFI works 'differently in winter.' Business center access offered as alternative. Quite unimpressed by the attitude of the front desk clerk (Jason). Rude is all I can say. Sheets in my room were also stained!

Seriously would not consider this hotel if using for business. Won't be coming back here.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, January 2, 2014
Thank you for taking the time to write about your experience at our property. I am very sorry to hear that aspects of your stay did not meet your expectations. I truly appreciate you bringing these frustrations to my attention, and please be assured the matters you mention will be thoroughly investigated. Customer service and reliable internet are two important cornerstones of a successful stay and all measures will be taken to address these concerns. I would very much appreciate the opportunity to discuss this further with you and sincerely hope you won't mind contacting me directly.

Cheryl
gm@hiesurrey.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    72
    55
    17
    5
    4
See reviews for
58
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38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 1, 2014

This hotel was close to many amenities in Surrey including the large Guildford Shopping Centre. Easy access to Hwy 1 which made for easy commute to downtown Vancouver. We were given great rates and the rooms were nice and new looking. The free breakfast offered was the best free breakfast I've ever seen in a hotel. It was buffet style with eggs and sausage and pancakes. As well as bagels, cinnamon rolls, English muffins, toast, cereal and yogurt. There was a wide variety of drinks to choose from including apple,orange,and cranberry juice as well as hot chocolate, tea and coffee. I will definitely be staying here again in the future.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 1, 2014 via mobile

This hotel is fairly new, very clean, and well appointed. There is a nice size desk, and the room is of moderate size. My only complaint would be the quality of the bed itself, it wasn't terrible by any means, but wasn't a top quality bed. The included hot breakfast in the morning was excellent (eggs, sausage, cinnamon buns, fruit, etc). In all, quite a good hotel for the price

Stayed December 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2013 via mobile

This is a just off the highway accommadation, however noise was not a issue. The hotel is modern and the rooms are "nice basic" definatly don't book unless you have a car or don't mind paying $$$ for taxis as it's a bit out of the way for such a busy city.
The free breakfast was pretty good, liked the auto pancake maker, all in all for price I though it was a very good deal. I would certainly visit again if I had a reason.

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunbury, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 4, 2013

My family turned up to the front desk with no booking and the gentleman who looked after us was really lovely. He talked to the kids and nothing was too much trouble. We were only there for one night but it was just a really nice comfortable, welcoming place to stay. The kids enjoyed playing in the pool. The Hotel was close to the big Shopping Mall and movie theatre.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brinnon, Washington, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed December 4, 2013

We started out staying across the street at the Coast Hotel. We were in Surrey for 4 days. We had such a poor experience at the Coast that I called the Holiday Inn across the street at 8AM to see if we could get in to a room right away since I had to work that morning. The desk person was great. We checked in at 9AM in to a very nice room. The day front counter person Aaron was absolutely outstanding during our stay recommending restaurants, sights to see and always being friendly. Also remembered our names, which was very nice. Would definitely stay here again

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2013

We rely heavily on Tripadvisor reviews when selecting our hotels. So we were extremely pleased when we realized, we had made the right choice. We were greeted by a friendly front desk, a very clean room & bathroom.

If you have a car, you will appreciate the location. The hotel is located close to the highway, Guildford Mall, Gas Station & Liquor Store. We also ate at the Earls nearby for brunch. If you don't have a car, it will be a good 30 min walk to the mall.

The hotel staff responded very quickly to our two minor concerns. They exchanged the batteries in our remote control and sent someone within moments to fix our clogged bathtub. They even followed up afterwards to ensure everything was okay.

I only ate breakfast once. Tip (Grab the Sleepy Time tea and drink a cup before bed or an hour before your flight to feel nice and relaxed).

We wouldn't hesitate to stay here again!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Surrey

Address: 15808 104th Avenue, Surrey, British Columbia V4N 5L2, Canada
Phone Number:
Location: Canada > British Columbia > Surrey > Guildford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Surrey
#4 Family Hotel in Surrey
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Smart Choice among Vancouver Area Hotels Welcome to the Holiday Inn Express Hotel & Suites Surrey. Located just outside of Canada's third-largest city and capital of British Columbia, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express And Suites Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey

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