We spent last night at the Ramada in Langley/Surrey. The exterior of the hotel is not attractive; it's smack dab in a parking lot surrounded by a very busy highway and other buildings. Don't expect a nice view.
To be honest, I'm always disappointed when I walk in to a hotel room and I see bedspreads and this one had them. Ick. I'm not saying they weren't clean, but the whole idea of bedspreads in a hotel grosses me out. The room itself did seem clean, though. I found it inconvenient that the sink and counter were in the bedroom area; once the kids had gone to sleep it was difficult my husband and I to brush our teeth, etc. without waking the kids up. It's just something to be aware of. My kids and husband enjoyed the pool and hot tub.
The big problems for us started around 10:30 when the kids and adults next door to us started getting loud. Now, I don't have any problem with crying babies. There's not a whole lot that parents can do sometimes. Babies just cry sometimes. I DO, however, have a problem with dads fooling around with squealing kids until 12:30 am in a hotel. I do understand that it wasn't management's fault, per se; however, I do not understand why the hotel booked us so close to such young kids when the hotel was not full. It would have been much better customer service to leave a room in between; which many hotels do. And the beds. Oh, the beds. Let's just say that if you don't mind sleeping on a board, or concrete, the beds will be great! My husband woke up this morning and said, "I don't think I can move." Yes, he was exaggerating, but we really were aching. Even our kids told us that the beds were really hard.
When we went down to breakfast there was no one attending to the food. I was disappointed to see that the 'hot food items' were 3 hard boiled eggs and 3 dried up sausages. Since we are a family of 4, I went to the front desk and asked if someone could please bring some more sausages (which they promptly did). Unfortunately, and I kid you not, they were laying in a layer of grease. A thick, unappetizing layer. >sigh!< Anyway, I'm glad that I only paid the $60 plus taxes and fees that I bid for that star level through Priceline. Next time I won't leave it to chance, though. We don't want to have to stay there again.
The rooms at the back of the hotel face away from the highway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good & bad, we appreciate your comments & perspectives. So thank you! They assist us in improving our services and sometimes bring issues that we are unaware of, to light.
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Sleeping is our business and we take it seriously, so we have attempted to ensure that all our guests sleep comfortably with high end Serta & Simmons pillowtop mattresses. Bedding & mattresses are a very personal thing however & often come down to preference..... soft mattresses work for some...firmer mattresses for others.
Having had the opportunity to personally discuss your experience with you upon check-out, I have since brought your comments regarding the mattresses in your room, to the attention of the hotel's owner. Should we find the mattresses defective in any way, we will certainly be replacing them. Again, sleeping is serious business for us!
In response to your noisy neighbors, all I can do is apologize on their behalf. It's a sad thing when people do not respect that they are in a hotel & that there are other guests to respect & consider. Should you encouter a similar situation in the future, please don't hesitate to contact the front desk to advise them of the issue. The front desk staff will call the offending room & request that noise be kept down to a level considerate of other guests.
Depending on the time you came down for breakfast, stock levels on hot food items may very well have been low. After a poor nights sleep I can certainly see how this may have appeared as a negative, but we'd prefer to keep it fresh & not leave food standing in hot food trays for long periods of time, as it dries the food out. We prefer to keep food fresh & as you've noted, our staff is happy to replenish breakfast items as they are needed or requested.
Thank you again for sharing your comments with us. We hope to welcome your family back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.