The hotel itself from the outside looks beautiful. Inside definitely needs some updating. Aside from the shops/restaurants that are available, they only have 1/2 of them or so actually operating (although the signs are still up for all of them) and they operate each on their own hours (which the hotel doesn't seem to know). The restaurant/lounge needs to actually hire some staff to work there - we waited at least 15 minutes after our drink orders (and there were 3 tables in the place!) The food was pretty good though. The rooms I guess are ok - major painting and updating all the fabrics, carpet etc - especially to pay $120/night. The pool is neat, it is located in the centre of the hotel which some of the rooms balconies overlook (someone's always watching!) Our room was situated above one of their conference/reception rooms which was not brought to our attention - until on the Saturday night we came back to the hotel and our room was vibrating!! We called the front desk and they said that we had to speak to the manager (who, we were told, wasn't in until the next day). So, on Sunday, we went to pay our bill and talk to the manager - well, he doesn't work on Sundays! So, we had to pay the bill in full and were promised that the manager (Eric) would contact us... 3 days after we got back home, we called him. Seems there was nothing he could do - no discount, etc - was a little snotty about it (not caring that we hardly slept that night because of all the pounding) - and finally offered us a discount if we came and stayed there again - WELL, we live in Calgary and that was the first time we had been out to White Rock - with no real plans to return (we were out there for a wedding!) So, we said thanks but no thanks - and that we would probably post a bit of a negative review - he said that's fine and hung up. So, here I am!
- Official Description (provided by the hotel):
- Experience the Tropics at the Pacific Inn Resort and Conference Center in White Rock, British Columbia. A tropical world awaits you within our glassed roofed atrium. A tour of the courtyard reveals a Central American theme accented with folk art from Mexico. Amidst the tropical setting, guests may enjoy a free form swimming pool fed by gentle waterfalls, a hot tub, sauna and fitness center health club. This self-contained oasis features full dining and leisure facilities. Enjoy the lively atmosphere of The Pantry, relax with a gentle surrounding of Rockwell's Lounge and for an unforgettable evening of fine dining, join us in Rockwell's Restaurant. Within close proximity to the Pacific Inn, our guests can enjoy the beautiful beaches of White Rock, stroll the pier and take in a round of golf. Whether you are on business or pleasure, the Pacific Inn Resort and Conference Center offers a warm friendly haven. See you soon. ... more less
- Reservation Options:
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- Also Known As:
- Pacific Inn Resort And Conference Centre Hotel Surrey
- Aston Pacific Hotel
- Aston White Rock
- White Rock Aston