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“when in Surrey...” 4 of 5 stars
Review of Sheraton Vancouver Guildford Hotel

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Sheraton Vancouver Guildford Hotel
3.5 of 5 Hotel   |   15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada (Guildford)   |  
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Breakfast for 2 Included
Ranked #7 of 21 Hotels in Surrey
Montreal, Canada
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“when in Surrey...”
4 of 5 stars Reviewed August 31, 2013

I recently found myself in Surrey for an otherwise unplanned few days. This is a town I would not choose to be in, if given a choice. As a member of Starward Preferred, I found this hotel when looking for a place to stay. Boy, was I surprised. And impressed. The rooms are very large, with a full sofa sitting area, the beds incredibly cosy and comfortable, the towels fluffy and the staff helpful and kind. I had a great view of the mountains from my room. The shower worked well and the toiletries provided where high quality. I had room service once and also ate in the restaurant twice. The food was not only inventive, but also delicious. A real treat. I will most definitely stay here again and would recommend it to anyone staying in Surrey.

Room Tip: High floors have great views.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, September 3, 2013
Thanks for the excellent comments, we're glad you enjoyed your stay and reviewed us.

We look forward to your next unexpected visit!

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    69
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    38
    11
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • German first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
British Columbia, Canada
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 20, 2013

We really liked this hotel. The price was great, parking was only an additional $9.95 and easily accessible, room was very spacious, bed was comfy, very easy to find off the hwy. Great service from the front desk clerks. Will definitely be back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, August 30, 2013
Thanks for writing a review. Our parking fee is an incredible value from the $40 per day to park in downtown Vancouver.

We look forward to your next stay!

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Townsend, Washington
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 12, 2013

The location is convenient to Guildford mall and just a short trip to the skytrain for transport into Vancouver. The room was clean but the air conditioning exceptionally noisy.

The staff were kind and helpful. If you choose this hotel, just be prepared that almost everything is "extra." You will pay for parking, internet access and breakfast. This was an additional $45 a night for one person. Plan ahead when you consider the cost of this hotel. You may find a slightly more expensive hotel that provides these services for free might actually be the better bargain.

Room Tip: We did not find road a noise an issue on the North side and enjoyed the mountain views.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, August 30, 2013
Thanks for writing about your experience with us. We are currently in the process of reviewing our rates and inclusions, and we appreciate your comments.

Safe travels, we look forward to your next visit!

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Ground, Washington, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 9, 2013

The hotel itself is very beautiful inside and out. The staff were very friendly and helped us find our way to downtown Vancouver using their FREE shuttle service to the Sky Train center. The hotel room was a good size with a nice view of the city of Surrey. Plenty of places within walking distance, such as the local mall, coffee, restaurants etc. We did not like that they charged $9 per night to park in the hotel parking garage or that the Wifi cost $9.95 per day to use.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, August 30, 2013
We're glad you enjoyed tour stay. Thanks for taking the time to post your experience.

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 4, 2013

Stayed at this hotel for 5 nights with Starwood points...which one would think mean that you're a 'special repeat customer.' Using Starwood points to pay for your stay seems to actually mean to the Sheraton, 'put me in the worst room you can find in your hotel.' So, they gave us a room on the 10th floor. The carpets were stained, the bed skirt had a black, greasy stain on it, the furniture was beaten up with dents, scrapes and chunks missing, and the room had a very offensive smell. The air conditioner sounded like a jet taking off each time it turned on. We stayed in this room for two nights and asked the front desk to move us, which they did to the 17th floor. Our second room was more in line with what we would expect from a Sheraton, clean room, nicer furniture and the air conditioner was quiet.
Now, the restaurant. We decided to eat breakfast at the Sheraton restaurant before hitting the road the morning we left. There were only 2 other people in there and we should have taken that as a sign. We ordered the eggs benedict. I don't know what they were passing for hollandaise sauce, but that absolutely was not it. It was a bright yellow, watery, tasteless topping on the eggs. Speaking of the eggs, I asked for over easy and received hard boiled. I'm not exaggerating at all. I pointed this out to our server, and she apologized saying that the chef was new. I'm not sure how an egg over easy can be so difficult. Our daughter ordered pancakes. My husband and I were finished our breakfast before our daughters breakfast came. When it did, the pancakes were completely raw pancake batter in the middle. Really?! I was now doubting that the cook was competent at all. Our server apologized once again and ran off to have the 'chef' make a new batch. At this point we had been there 45 minutes and our daughter hadn't even eaten. It was ridiculous. She did get her food, eventually and overall our breakfast was disgusting. I saw our server bringing all this to the manager's attention but he never came over to our table to apologize for our terrible experience there. We never complained, and they deducted my breakfast and my daughters, whereas at this point, the whole thing should have been free. Truly, we do not recommend this hotel but if you do stay here, be sure to eat somewhere else.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, August 30, 2013
Thanks for the time to write this response to your stay with us. I appreciate your additional time in connecting with me over the phone, I'm sorry that this was your experience.

Safe Travels,


Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

We stayed at this property with two kids under 4. The staff was so helpful and kind! The location is good, great access to everything. The room was very nice and clean and spacious! Would definitely stay there again!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, August 1, 2013
Thanks for recognizing us as a great family hotel. We look forward to your next visit.

Ryan Matheson
Director of Sales & Marketing
Sheraton Guildford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 19, 2013

The hotel is fine overall and they have a nice staff. Road traffic on the south side of the building is noisy. The airconditioning/heater units can be noisy. Very comfortable beds and big bathrooms. The gym is well-stocked with exercise equipment and is very clean. Pool is small but nice. Computers in the lobby are very handy.

Room Tip: Less traffic noise on the north side of the building. Pull card keys out fast to open door!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, July 31, 2013
Thanks for the great review. We're working through replacing the air conditioning units, my apologies that you had a noisy one during your stay.


Ryan Matheson
Director of Sales & Marketing
Sheraton Guildford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vancouver Guildford Hotel

Address: 15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada
Phone Number:
Location: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Surrey
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Vancouver Guildford Hotel 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
Sheraton Vancouver Guildford Hotel, in British Columbia's Fraser Valley, is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. ... more   less 
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Also Known As:
Sheraton Surrey
Surrey Sheraton

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