Absolutely horrible staff at front. We called ahead for dinner, were told 25 minutes, got there and sat next to the host for 90 minutes. They kept giving away tables to people who showed afterwards, smaller groups, larger groups, Never once even acknowledging us, not even a polite mention of how long it might take. When we finally asked how long it would be after waiting for a good hour and a half, the girl at the front didn't even know my name. This after the entire front end was empty. Then she disappeared and never came back. Finally one staff took pity, got us a table, and towards the end the waiter showed up with a bill with $17 discount as if to make up for it. I rejected it. In South Surrey, no one is hurting for money. The night manger finally showed up and was super nice. But the damage was done. Night was ruined. We will not be back in the dining hall. Bar is fine. They need to hire better front end staff who are mature, and have better customer service skills. Ridiculous. There are lots of choices in South Surrey now. Cactus is going to have to do better.
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