We had a very good time at the Polar Bears Club last Wednesday. This Spa was the first spa I ever visited, long time ago, I have been there 3 times, and after been at the Finlandais (Rosemere) both Spa Scandinave (Mont Tremblant and the Old Port) Spa des chutes de Bolton, Spa La Source (Rawdon) and many more around Quebec, I was able to notice that unfortunately this spa needs some urgent maintenance work, mostly the men’s changing room. There is only one shower, one toilet, the lockers are very small, and here is no place to leave your winter boots, like they have in other places I’ve been. Other than that, the spa is a great place, it was quiet and as usual the views are great. The services was good, both on the phone and at the reception. The massage therapist (Sylvie Lessard) has the touch, she is excellent!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your usefull comment, we are opened for more than 30 years and have two men locker rooms, one smaller that you experienced and another one in the other building that is a lot bigger. We are planning to refresh our men's locker room eventually as our mandate for the last five years (new administartion) has been to give a facelift to our infrastructures. We did the women locker-room last year, we did open two new relaxation-areas, we have a complete new salt hot-tub , We changed our decks troughout and installed outdoor fireplaces. As you can see we are taking seriously the comfort of our customers and will act on improving our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.