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“Good hotel but poor restaurant” 3 of 5 stars
Review of Nottawasaga Inn Resort

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Nottawasaga Inn Resort
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6015 Highway 89, Alliston, Ontario L9R 1A4, Canada   |  
Hotel amenities
Ranked #1 of 3 Hotels in Alliston
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Good hotel but poor restaurant”
3 of 5 stars Reviewed August 4, 2014

The hotel itself was totally fine, clean and comfortable. The rooms are getting a bit dated though and it will soon be time for some renovations. The water pressure in the shower was pretty sad. The housekeepers and front desk staff were very friendly and we loved the arcade and sports and leisure dome. I think the person who services the arcade should go around and inspect every game though, because some of them were broken.

Unfortunately the service we received in the Riverview Room restaurant is what brought my review down a few points. The staff seemed overwhelmed and were unsure of what was going on. For example, we asked what beer they had on tap and the server said she didn't know. Another server then came by and was able to tell us. Some people in our party also had to wait an awkwardly long time for their food to come out, while others got their meals immediately.

All in all, I would stay here again but I would skip the on-site dining.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, 4 weeks ago
Thank you for posting your feedback regarding your recent visit to the resort. We are happy to hear that your enjoyed many aspects of your stay and would like to take this opportunity to address your concerns.

We have been continuously improving and renovating our property over the last 2 years, including a renovation to our lobby and the Riverview Room, as well as the second phase of our bedroom updates and meeting room improvements. We’re very excited to showcase our continuous improvements and are quite certain that you will be pleased with the future renovations.

We have many environmentally friendly initiatives in place throughout the resort, including the use of low-flush toilets, showerhead and faucet aerators to conserve water and reduce our ecological footprint. In the future, please do not hesitate to voice any concerns that you may have with your room to our Front Desk team so that they can attend to your complaint accordingly.

We are delighted to hear that you enjoyed the extensive selection of amenities with the 70,000 sq.ft Sports & LeisureDome as well as the arcade. Our arcade features a selection of vintage games for retro arcade fans; however due to their age they do occasionally malfunction despite being serviced regularly.

Our culinary team strives to provide our guests with their meals in a timely manner and we will connect with our kitchen team to determine why you were not attended to in accordance with our service policy. We share your disappointment that our service staff did not meet your expectations on and we will be sure to use your feedback as a coaching opportunity. Our aim is to always provide friendly, professional service with a positive approach.

Thank you again for your feedback and thank you for the positive comments about our amenities and Front Desk and Housekeeping team. We look forward to welcoming you back in the future.
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389 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed August 3, 2014

I am visiting my brother from MO and spent 10 days in Toronto area, we had the best part here .Excellent experience.
Although it was sold out last weekend with a weeding and a church group visit , the front disk staff were able to accommodate my family and they did the extra mile to get all our requests. Will do it yearly visit.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, 4 weeks ago
We are thrilled to hear that we were one of the top highlights of your trip to Ontario! We are so pleased to read that you and your family enjoyed your time with us during your stay and that our team was able to accommodate your needs. We look forward to seeing you next year!
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Winnipeg, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2014

This was our first visit to the Nottawasaga Inn and we were very impressed! The reception at the front desk was friendly and efficient ( the first room allotted to us did not have a private balcony as requested at the time of booking, but we were immediately moved and extremely happy with the new room and view!). The room was large, fresh and immaculate and the view overlooking the river and golf course was truly beautiful. The breakfast buffet was excellent and the view from the Riverview Cafe in which it was served was gorgeous!! Sunday dinner in the Riverview Cafe exceeded all expectations. Our server, Darlene, was delightful and the food was delicious!. Special thanks to Darlene for taking time to tell us about the history of the Inn and for making our evening such fun! Yes, Dalene, the chocolate dessert was truly heavenly!!!!
We highly recommend the Inn and hope to have an opportunity to return to this scenic area before too long.

Room Tip: Our room on the fourth floor overlooking the river and golf course was perfect.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, 4 weeks ago
Thank you very much for taking the time to write about your recent getaway. We are delighted to hear that you enjoyed your entire stay, from the rooms to the food and facilities. Our team goes the extra mile for all of our guests, and we’re pleased to hear that both our staff and service met your needs throughout all areas of the resort. We certainly are fortunate to have a great team working here at the Resort and I will be sure to share your kind comments with Darlene.

Thank you again for taking the time to share your experience and we look forward to seeing you again soon!
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Waterloo, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 24, 2014

My wife and I decided to go to the Inn on a spur of the moment decision Over the July 18 weekend. We visited here several times when our grown daughters were much younger, so we thought we would try it on our own. We were not disappointed. While they maintained many of the features we enjoyed with the girls, great mini golf, beautiful pool area etc.. They have also upgraded the hotel to a nice modern look. The service was outstanding from check in to check out. When we received our key cards and went to our room, 456, we discovered the cards had not been activated. No worries as Amber of the housekeeping staff was in the hall and took charge. After verifying our ID she called the front desk, confirmed this room was for us and let us in. She returned a few minutes later with working key cards. I didn't get her name, but thanks for the service. Our package included 2 dinners and 2 buffet breakfasts and the food was fantastic. I don't understand some of the comments about bland food and bad service. Maybe these people stayed someplace else. The dining room staff in the Mahogany Room were always fast, courteous and attentive. I only have 1 complaint and one suggestion. My complaint is that our room was too small for a king bed. The layout has the left side of the bed right up against the patio door making entry and exit from the bed on that side nearly impossible, and entry to the balcony just as difficult. We had a great view of the river and golf course, but this was often spoiled by smokers. With our balcony over the 2nd floor patio, several people would congregate right below us, directly outside the 2nd floor door to the patio area, and smoke. My suggestion would be to identify the areas within 10m of the overhanging patios as non smoking. They might even designate the balconies as non smoking, like the rooms. Over all we had a great time and recounted many fond memories of staying their with our girls. I would highly recommend the Nottawasaga Inn and Resort to anyone, even if you are non golfers like us.

Room Tip: Ask for a river view room suite on an upper floor. You won't be disappointed.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, August 1, 2014
Hi DJL57,

Thank you very much for taking the time to write about your stay. We are delighted to hear that you enjoyed your time at the resort and thank you also for your comments on the newly renovated Riverview Room and most importantly our guest service. We really are fortunate to have such a great team and I will be sure to pass along your kind words to our housekeeping, front desk and dining room staff.

We have shared your feedback regarding the room layout and concerns with guests smoking too close to the building with the appropriate managers for further review and discussion. For the future, please know that our front desk team is available to assist with any concerns that you may have during your stay.

Thank you again for taking the time to share your experience and we hope to see you again soon!
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Walkerton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014 via mobile

Went to the Nottawasaga Inn with friend for a day of golf and dinner. The greens were very well kept and play moved along at a nice pace. The dinner was phenomenal! Who wouldn't love blue cheese steak, cooked perfectly and served with a smile! Will definitely return!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, August 1, 2014
Thank you for taking the time to share such a complimentary review of your golfing and dining experience. We are delighted to hear that the golf course, food quality and service were to your liking. I will be sure to pass along your comments to our team and we look forward to having you visit again soon!
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

Wanted to stay here for a friend's wedding on a Saturday.
Our plans for after the wedding changed. I called in to cancel on Tuesday.
Was told my credit card would be charged for the full amount, and that they have a 7 day cancellation policy...I told them when I booked, I was told I had 72 hours.
They would not cancel my room and kept transferring me to 'someone who could help me' but were on vacation.
Also- booking in the room block for the wedding saved me a whole $10 off their posted rate.
Definitely not worth booking in any kind of 'block' at this hotel.

I had initially planned on booking a few corporate events here, but their lack of any kind of accommodation has made me look elsewhere.

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, July 25, 2014
It is truly disappointing that such a poor review, including rating on location and sleep quality was posted prior to your scheduled stay and even more puzzling since we made an exemption and cancelled your room without penalty

Your bedroom booking was made as part of the wedding group, with clear notification of our 7 day cancellation policy, offered to all guests of this wedding and all weddings hosted at our resort. Our reservations department communicated our policies to you at the time of booking and made note in your reservation history that you were aware of and consented to the terms. When you called to cancel your booking, you were transferred to our Front Desk manager who advised you that they would speak with a Director and follow-up with you to see if we could make an exception. Upon calling you back a short while later that same day, our Front Desk manager informed you that your reservation had been cancelled without penalty.

We often receive positive feedback on the friendly and helpful nature of our staff in all areas of the hotel and in this case we feel that we were accommodating by carrying out an exemption to a standard cancellation policy in a prompt manner.

Since this post, we have since been advised that you will still be attending the wedding. We do hope you enjoy the festivities and amenities of the resort and perhaps reconsider staying with us in the future.
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Kingston
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 20, 2014

Ok, here's the deal. My group (4 Golfers) have stayed here for many years and over the past couple of years the Resort has undergone a major renovation.
We found the Hotel rooms and facilities to be outstanding and the changes included the main dining area where the buffet breakfast is served. The food was hot, the variety of juice was above average and cold, the eggs, sausages, pancakes and hash browns were really well prepared and to complete breakfast, the danishes and coffee were the best!! The Golf Course offers 45 holes of golf for every level of golfer and if you have ever experienced poor staff, then you need to change your location and find out what superior customer service looks like. It is the Nottawasaga Resort Staff. From being greeted at the main desk to the starters, the grounds keepers and the refreshment cart operators, you will not find one sour look. These people should make a commercial on how guests should be treated as they are the BEST!! You have not stayed at a great Resort until you have stayed here, even if you are not a golfer. Great location close to Highway 400, shopping and restaurants. Finally, the huge indoor mini putt and water park will keep you entertained after a day out.

Room Tip: The top floor rooms facing the golf course are quiet and offer a great view of the course while you...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottawasaga, Manager at Nottawasaga Inn Resort, responded to this review, August 1, 2014
Thank you very much for taking the time to write about your recent golf getaway. We are delighted to hear that you enjoyed your entire stay, from the golf course to the food and facilities. Our team goes the extra mile for all of our guests, and we’re pleased to hear that both our staff and service met your needs throughout all areas of the resort.

Thank you again for taking the time to share your experience and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nottawasaga Inn Resort

Address: 6015 Highway 89, Alliston, Ontario L9R 1A4, Canada
Location: Canada > Ontario > Alliston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Alliston
Price Range (Based on Average Rates): $$
Number of rooms: 269
Official Description (provided by the hotel):
Ideal for both meetings & getaways we offer more recreation than any other Ontario resort! 45 holes of golf, NHL arena, indoor pool, waterslide, sports dome & more. ... more   less 
Also Known As:
Nottawasaga Hotel Alliston
Nottawasaga Resort Alliston
Nottawasaga Inn Resort Alliston, Ontario

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