Stayed at this hotel this very weekend with my husband, son and daughter. We had a hockey tournament in Cowansville. Chateau Bromont was a 30 min drive back and forth from the arena, which we thought would be worth it because online the hotel looked really nice.
We were so fooled!!!
As soon as I walked into my hotel room my mouth dropped, this is not what it looks like online. This looks like a cheap motel. The room is teeny tiny! The top bread spread obviously never gets changed it looked yucky. Our room was very dark even with lights on. I called front desk and asked if there was nicer rooms, we would like to change and are will to pay more, we are already paying $150. a night! The hotel said that the next night there rooms were totally booked so there was no point in changing. They also informed me that the third floor has newly renovated rooms that is probably the pictures on the website. We are on the first floor and our rooms would be renovated later this year. What a scam!
Ok, fine lets make the best of this.
Our hockey team decided to eat in one of the hotel restaurants, it was kinda pub style, good for kids. There was 25 of us and no one else was in the restaurant. WHAT A MISTAKE! The service was atrocious! Our waiter was rude. Was almost impossible to get a drink, to 30 min. Then the food was. Our food was coming out sporadically. Adults were getting food before kids which is just so bad, some kids were done there meal while others were still asking, more like begging for there dinners. At one point I had to go up to the waiter to ask for a drink and he gave me a nasty look. What?!
I had requested my club sandwich have mayo added and my server said, "I don't know if the chef will do that, he'll probably say know". As if! Thes isn't fine dining , I told him to make sure my sandwich was as requested!
I had hit my limit, I went to the hotel front desk to complain, there was a really nice girl named Jessica who said she was actually working under cover to deal with restaurant issues and she would take care of us. Really she did nothing. And under cover? What is she inspector gadget? How ridiculous! She had asked what she could do to make us happy? I said it need to be done for our group, when she came into the restaurant and saw us she could plainly see what a disaster it was. My husband returned his food to the bar, which he will normally eat anything, I have never seen him that mad with a restaurant and food. I thought the club was ok, and my salad with it was good, but nothing to rush back for.
One of the children with us is diabetic and had taken his insulin shot for when he thought he would be eating only to be waiting 2 hours, how aweful is that!
"Jessica" was supposed to get back in touch with me the next day after talking to the manager. She didn't.
I went and spoke to her and she informed me the manager wanted to set up a buffet style dinner for us and pay for it. Hahaha, as if we were going to eat here again.
List of negatives- 4 of us only enough towels for 2 people. Towels were like sand paper. 2 house coats but they were child size, fit my kids perfectly. Beds are like rock. When we arrived we had four glasses in our room, when they made up the room for us they only left us 2. None of us had used the shower, I went to have a shower and someone else's hair was stuck on the wall. Misplaced my bookmark, looked under the bed for it it and there was a beer cap, we had no beer with us. Room is so small if you open the cabinet to get to the fridge you can't get past. View from our window, there is a terrace but there are trees in front of our window blocking view and outdoor light, our room was so dark and lighting was insufficient. When our team returned from dinner on the Saturday evening the hotel parking lot was completely full, they had a wedding or something on the go. We had to park really, really far away, parking lot was sheer us, we couldn't even make it up the hill back to our hotel entrance had to find a back door!!!!
If you want the breakfast buffet its $20. A person!
End result hotel has done nothing for us or our team to make up for our bad experiences, I'll always give them a chance to redeem themselves but the have not. In the restaurant, it's a shame for the server, I am a big tipper, happily always give 30% after taxes for good service even if food is bad! Not the servers fault if food is bad, but wow he was just about the worst server I've ever experienced. Unfortunate for him, my husband was still nice enough to leave 15% when he should not have tipped at all.
I really like trying new hotels, and I'm happy to pay extra for a good experience, but I'm so disappointed with this hotel. I will not recommend this to envy one or ever return.
Please don't make the same mistake we did!
- Official Description (provided by the hotel):
- Charms that honor the place, an environment that honors its occupants; thus is expressed the soul of Hotel Château-Bromont, jewel of our domain. Undoubtedly you'll appreciate the comfort of its rooms and the discerning attentions offered by our connoisseur staff. For the perfect complement to a warm welcome, experience the gourmet table of Les Quatre Canards — where after discovering the many delights of our place, you'll discover that of its fine dining. ... more less
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- Also Known As:
- Le Chateau Bromont Hotel
- Le Chateau Hotel Bromont
- Hotel Chateau-Bromont Quebec