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“Worst vacation experience in my 59 years.” 1 of 5 stars
Review of Sunchaser Vacation Villas at Riverside

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Sunchaser Vacation Villas at Riverside
3.0 of 5 Resort   |   5129 Riverview Gate Road | Highways 93 & 95, Fairmont Hot Springs, British Columbia V0B 1L0, Canada (Formerly Fairmont Vacation Villas)   |  
Hotel amenities
Westchester County
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Worst vacation experience in my 59 years.”
1 of 5 stars Reviewed August 5, 2006

My stay at the Fairmont Vacation Villas at Riverside in Fairmont Hot Springs was my worts vacation experience in my 59 years.

General Conditions
The area surrounding the unit, in particular the steps and the outside vestibule were filled with bird droppings from the swallows that had nests in the rafters. Some of the steps had torn pieces of cardboard, which were removed every few days and replaced with a fresh piece of cardboard, which was soon covered with new droppings. When I complained, I was told that the government did not permit the removal of the nests and that the areas were supposed to be washed down daily. THE AREAS WERE NOT WASHED DOWN, LEAVING A DISGUSTING, UNHEALTHY AND UNSIGHTLY MESS THAT HAD TO BE STEPPED OVER IN ORDER TO GAIN ACCESS TO THE UNIT!

The cement patio/balcony was all broken-up and crumbling, making it impossible to walk on it without shoes or other foot coverings.

Apartment Conditions
One tiny window, approximately 8” by 16” that opened onto what would be the equivalent of a shaft way, was the only ventilation and natural light in the room. As there was only a ceiling fan and no air conditioning, the room was extremely uncomfortable to sleep in.

There was no counter space. There was a sink right next to the electric stovetop (2 burners). The entire area was approx 36” by 20”, including the sink and stovetop. The only electrical receptacle in the entire kitchen area was above the stovetop. If you wanted to make coffee or toast, you had to place them on top of the burners. It was impossible to make eggs and toast, eggs and coffee or coffee and toast at the same time. When you washed the dishes, you had to place the dish drain on top of the burners.


Provided upon arrival, but when asked for fresh ones, I was told in a very snide way that is what the washer and dryer in the common area were for.

  • Liked — Access to area
  • Disliked — The place in general
  • Tips/Secrets — Stay away!
  • Stayed July 2006, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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107 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed October 8, 2004

Fairmont Resorts - The location is ideal. It is in the Kootenay Area of British Columbia and as such is close to several British Columbia/Alberta National Parks. We enjoyed our drives from here to Banff, Kootenay, Glacier, and Yoho National Parks. It is also close to a hot springs - the closest being just up the hill from the condo; the second being up at Radium Hot Springs (simply wonderful!). We enjoyed local exploring including the Railroad Museum at Creston; the Fort there; and visiting many rivers and lakes. Watching the Canadian Railroads (for rail road buffs) is quite fun in this area!

As for the resort itself, we very much enjoyed the inside of our condo - too bad however they did not put in air conditioning. The buildings are so well insulated you had to open the windows, the fan, etc. to sleep comfortably.

The furnishings themselves were quite comfortable and we enjoyed it. We found the golf course quite pleasant - but the rest of the grounds doesn't quite fit into the British Columbia Experience. They could have spent some thought and time into putting in more landscaping to make it fit better into the beautiful local surroundings. Instead we had a quite big covered patio - with simply a view of the parking lot. Ugh!!!! They could have easily put in trees, etc. and did some thinking.

In addition, they have lots of daily activities to keep everyone busy. This is a plus...however the lodge itself should have again looked more like a mountain lodge. Instead, it looked like your average church hall - stark, boring, and a tad worn. They closed the pool at the lodge while we were there and even though they had another pool did not even take the time to compensage by longer hours there. In short, the resort is great for a place to park yourself at night, but not one to enjoy during the day (except the golf course).

The people at the lodge were interesting.....We checked in and they warned us not to eat at the restaurant but instead to eat at a local filling station???? Luckly there are many fine restaurants in the area (especially if you like German and European cooking) so we were able to enjoy the foods in the area.

In short - the location is a plus; the inside of the condo is great----but the place itself needs to start to decide how to make the place much more beautiful and fit into the local surroundings.

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1 review
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 6, 2003

We stayed at Fairmont Mountainside Vacation Villas. The condo was lovely and we were right on a picturesque part of the golf course. The amenities at the Recreation center are free, including pool and hot tubs. There are also the spa and hot springs nearby for a reduced fee if you are staying at the Villas. Just down the trail at the hot springs are canyon type run offs of warm hot springs water, there is a waterfall and a pool of water which is simply lovely to swim in.

I have one complaint. Our unit was supposed to have one bedroom and a "comfortable" pullout in the living room....HA! The pullout was such torture I was willing to pay ANYTHING to be upgraded. The woman I spoke to about this was actually rude, and refused to upgrade us, as there were only 4 adults in our unit. The end result is that I slept in my Van at a 5 star resort. Have I been duped? I think it is possible..........

  • Stayed June 2003
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunchaser Vacation Villas at Riverside

Address: 5129 Riverview Gate Road | Highways 93 & 95, Fairmont Hot Springs, British Columbia V0B 1L0, Canada (Formerly Fairmont Vacation Villas)
Location: Canada > British Columbia > Kootenay Rockies > Fairmont Hot Springs
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Fairmont Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sunchaser Vacation Villas at Riverside 3*
Number of rooms: 116
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Also Known As:
Sunchaser Vacation Villas At Riverside Hotel Fairmont Hot Springs
Fairmont Vacation Hotel

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