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“Super friendly staff” 5 of 5 stars
Review of The Spencer on Byron Hotel

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The Spencer on Byron Hotel
4.5 of 5 Hotel   |   9 - 17 Byron Ave | Takapuna - Auckland, Takapuna 1306, New Zealand   |  
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Ranked #1 of 7 Hotels in Takapuna
Kihei, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Super friendly staff”
5 of 5 stars Reviewed January 23, 2014

We spent only one night at the Hotel, but it was very peasant stay. First of all, the staff was excellent. We stayed in a city view room on 17th floor.... and what a view it was! The room has 2 queen beds, a kitchenette and a balcony. Room was very well kept. There is nothing bad I can say about our stay at The Spencer on Byron Hotel. Next time, we are staying there again, and not for just one night. Much Aloha from Hawaii!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Manager at The Spencer on Byron Hotel, responded to this review, February 9, 2014
Aloha and Kia Ora! Thank you also for choosing to stay with us, it gives me great pleasure to read and share your comments with our team.

I do hope that we can be of service to you again in the future.

Aloha!

Terry
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458 reviews from our community

Traveler rating
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    70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 23, 2014

The Spencer seems to be just managing to hold on to 4 stars than striving for 5.
There are some aspects which make the Spencer appear as if it may be the classy establishment is thinks it is - there are nice granite bench tops in the kitchen, the wooden furniture is of good quality, the outward appearance of the building is very nice and the location in Takapuna is excellent.
However ... it is certainly not without its faults. As many others have noted there is definitely a parking problem - of an evening it is with nothing but luck that you will find a parking space. The hotel is beginning to show its age - it would appear that since the hotel was built there have been no renovations to the rooms so they seem to have the best part of 20 years wear and tear on them.
The carpets are buckled and torn (there has been no underlay used), the sofa fabric is wearing through and the mattresses are likely the cheapest they felt they could get away with (they guessed wrong).
The bathrooms require the most attention - it does not take much money or effort to have grout cleaned or re-grouted - which really should be done, it is positively filthy. Our bathroom had some manner of smear on the walls - not a terribly conspicuous smear, but enough that you would wonder why it had not been cleaned.
The television in the bedroom was an old fashioned CRT TV (the big old cube shaped ones) that had an irritating flicker - not that we were there to watch TV, but really, flat screens really are quite cheap these days.

I think the long and short of it is this - this hotel serves a purpose for which it is probably turning a profit and will therefore likely continue on its same path - it is endeavouring to pitch itself as a semi-luxury hotel for busloads of Chinese tourists but its brand is likely being damaged by this short selling of itself. It could be much more - it has the location, it is in a very nice looking building - it probably needs to be better managed, Castle Resorts doesn't seem up to the job and seems to have neglected this hotel.

Room Tip: Higher floor - better view.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Manager at The Spencer on Byron Hotel, responded to this review, February 9, 2014
Thank you for taking the time to provide such a detailed review.

I agree that parking at times is at a premium, particularly when we have many local guests who travel by car. This January was certainly one of those times. We have added additional signage which will help our guests and we do valet park cars when needed.

I was disappointed to read that you did not enjoy our beds which have all been replaced over the past 3 years and are manufactured locally.

You will be pleased to know that all of our televisions in the bedroom area of our one bedroom suites will be replaced this year.

We do enjoy business from all over the globe including many visitors from Australia we do hope to be of service to many more to come.

I would very much welcome the opportunity to be of service to you again and show you how we have improved.

Thank you once again for your time.

Terry
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Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2014

We only spent one night here. It was a wonderful stay. Big living room, kitchen, with washer/dryer and a separate bedroom with balcony, and a nice bathroom. The pool looks out over the sky line of Auckland. You have to bring a room towel to the pool. Hotel was advertised with free wifi, but it was not available. 2 computers downstairs were free of charge. Breakfast, included in our room price, was wonderful, but at $32 pp normally, it would a bit pricey. Great selection of food though, with lots of healthy options. Car park was a bit confusing as not many spaces were available for hotel guest. Check in was easy and people very helpful.

Room Tip: We chose the cheapest room and had a beautiful view of the bay.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2014

This hotel has all the right ingredients & facilities but I can't help noticing that a few things have slipped. On my last visit I didn't use the pool but a beautiful warm & sunny afternoon drew us down for a swim. I remember when the hotel opened, the gym, change room and pool facilities were a lot like an upmarket gym in the city but today you have to go back and get your room towels because there are none in the change room, everything is a little tired, some broken gear sits behind the deserted gym reception area and out at the pool the once immaculate shrubs and hedges in the pool garden have died, the pool cover has long gone and it all looks just a bit tatty and uncared for.

Too bad because we still love the elevated 360 degree views of the city and being so central and we hope that things at least stay the same.

Our stay was the day after New Years and the place was probably packed for the Sky City fireworks show the previous night. Still the staff are tops with welcoming reception and "hellos" around the building.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Manager at The Spencer on Byron Hotel, responded to this review, January 21, 2014
Hi andybags, Thank you for coming to stay with us once again and for leaving your comments. We aim to provide the best product and service we can but I understand and appreciate your feedback and we will work harder to improve our facility.

It was great to hear that you enjoyed the views, they are very special indeed and I am very pleased to hear how friendly and welcoming our team were.

I do hope you will come back again and that you notice some improvements.

Thanks again.

Terry
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Auckland Region, New Zealand
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 16, 2014

We were very impressed with the service , from Reception, Restaurant ,Bar staff all very obliging and helpful, and with the room /view on the 19th floor. We did ask for a room with a view on booking , but the view was breathtaking. A good experience and will stay again. Also great to have a good hotel which is not in Auckland central, but in the suburbs.

Room Tip: Just ask for a sea view, you wont be disapointed.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Manager at The Spencer on Byron Hotel, responded to this review, January 19, 2014
Hello Cher99 and thank you for taking the time to share your experience, I am so pleased to read how much you enjoyed yourselves and you are right about the view....it is quite stunning.

Happy Anniversary to you both!

Thank you
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Tauranga, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 16, 2014

Great location so close to Takapuna beach shops and great restaurants all in walking distance. We had a one bedroom suite on the 12th floor with 180 degree views of the sea. We really enjoyed our stay as room was great staff excellent and quiet even though we were central to everything. Will definitley be staying there again. Fabulous time away whether it be family romance or friends.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

Very nice hotel, close to Takapuna beach and shopping.Facilities are first class.
the view from our 10th floor room was spectacular.
We had a summer special rate which was very good value.Parking was included in the rate.
The pool and spa pool are very good.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spenceronbyron, Manager at The Spencer on Byron Hotel, responded to this review, January 19, 2014
Hello and thank you very much for your review, I am so pleased that you enjoyed your stay and look forward to you coming back again one day soon.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Spencer on Byron Hotel

Address: 9 - 17 Byron Ave | Takapuna - Auckland, Takapuna 1306, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Takapuna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Takapuna
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Spencer on Byron Hotel 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
One of the finest Auckland hotels - ocean views, sea-scented air and a sunny outlook... Auckland's Spencer on Byron Hotel uses its beautiful environment to great advantage. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. Various types of rooms from studios to fully equipped family suites are available. ... more   less 
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Also Known As:
Spencer On Byron Hotel
Spencer On Byron Auckland
The Spencer On Byron Hotel Takapuna, Auckland, North Island

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