We stayed at Cathedral Mountain Lodge Sept 17-20 while vacationing in the Rockies.
Although the accommodations were adequate, they were sadly not what we had expected. From the website and information provided when we booked the property, we were told this was a very remote, wilderness location, whereas the property is just off the busy hi-way and train tracks, and sitting by the so-called remote river location entails seeing traffic and trains constantly going by. A busy park is right across the road from the cottages, with trailers often lined up to get in. Tour buses and traffic go past the cottages frequently. The cottages are very close together and not at all private, with either the parking lot or another cottage a few feet from every window, so you must close your drapes most of the time or you constantly see people walking by.
When we booked back in June, we asked for a 3 night stay in the basic cottage, however, were told we would need to upgrade on our 3rd night to a better cottages at extra cost as a basic wasn't available. To avoid moving, we ended up paying extra for the better cottage for all 3 nights, however, the people before me when I checked in were upgraded for free. I was very shocked at this, as no one offered to upgrade us for free and we had booked before the cottages even opened for the season.
However, the main problem we had was that on our last day, there was no water. We reported this before 7am and were told the water was off throughout the property. There was no offer of bottled water or any apology. We had just bought a few bottles of water so ended up heating these up in the kettle and using the ice bucket to hold this small amount of water to wash up in and brush our teeth. We only enough water to flush the toilet once, so obviously this was inconvenient.
Breakfast was served and no mention was made of having no water, or no water was given out. Although other guests were offered coffee and tea, we weren't offered any and were basically ignored, but were certainly given the bill which you were to leave a tip amount on. The breakfast that morning was cold eggs and sausages, very unappetizing. We left soon after - even upon check-out, no one offered us any water and tried to downplay the recent "problem" and hoped out stay was okay.
No discount was given for our inconvenience, as now we were to be without a shower for 2 days.
We would never stay again or recommend this place to anyone. Although clean enough, the high cost, lack of TV, and any extras whatsoever, as well as the above problems, made our stay not enjoyable.
All are close together and river views aren't even close to the river.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying with us recently and providing your review. This information is essential in our continuing efforts to improve the experience we provide. Unfortunately we were not aware of your particular circumstances until you posted your review.
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Because we are 'off the grid', one of our realities is producing, treating, and exporting our water. This past week we experienced some difficulties with a new pump and were without water for about three hours in the morning. These issues were resolved and should not happen again.
I would like to apologize that we did not offer any explanation, compensation, or bottled water while you were with us. We did have an explanation and bottled water available, yet somehow in the early morning rush to resolve our maintenance issues, you were missed and we were unable to improve or compensate your situation.
I understand you did not have an enjoyable experience, but if you would consider a return visit with us, please contact me personally and I will make sure we take care of you. Additionally should you have further information or suggestions you would care to share with us, please let me know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.