The weekend holidays was a complete disappointment. After having to upgrade at the expense of ourselves because they were overbooked, we were told we would have a better room. Unfortunately we were provided a room with no view, and later it was explained by the Guest Service Manager that the pictures on the internet were not applicable to most rooms & he agreed our original room request at a lower cost would have been more nicer view. In addition to our room having no view, a large air conditioner unit running full time under our window/balcony, and room smelling of chlorine, the room was a further disappointment when the balcony door fell off it's track onto my senior wife. Efforts to support & attend to our upsets were dismissed & after 2 months we have yet to receive the suggested reimbursement that the Guest Service Manager felt was more appropriate then our suggestions (which was reimbursement only for the upgrade costs, where he felt it was better to reimburse 1 night upgrade cost & offer 1 night free for future travel).
The paths around the hotel were safety concerns for those having walking difficulties, and the scenery at the beach was less enjoyable due to the garbage lying on the beach & floating in the water.
We were redirected to eat in our room due to events in the facility, and told that the patio was off limits due to events.
The hotel service was unaccommodating, slow, and required patience to deal with.
The concerns have been brought to the attention of the Guest Service Manager, although the situation has not been rectified.
I would strongly encourage travelers to check out other options in the area until Taboo is able to upgrade their hotel, hire staff which are trained & caring & meet the standards which they promote in their advertising.
- Official Description (provided by the hotel):
- Taboo Muskoka Resort is located right on beautiful Lake Muskoka, only 90 minutes north of Toronto. A year-round retreat, Taboo is known for its personalized service, sleek modern accommodations and championship golf. This Muskoka gem is an ideal place to relax and have fun while enjoying dozens of activities ranging from tennis and golf to hiking and biking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and Travelocity so you can book your Taboo Muskoka Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Resort Taboo
- Taboo Hotel Gravenhurst
- Taboo Resort Gravenhurst
- Taboo Muskoka Resort Gravenhurst, Muskoka District