Our first trip to Mont Tremblant, and thus our first stay at the hotel. We had the two bedroom suite (room 202). The hotel is great, the grounds are beautiful, and the room was very spacious and well-appointed (other than the tiny first generation LCD TVs...). Wi-Fi worked well. Great view of the lake and pool, the pool was great, as was the hot tub. Good location. Those are the pros.
It was hot when we arrived (35+ with the humidity), so upon arriving in the room the first thing we wanted to do was cool off. Only problem was the A/C remote was nowhere to be found. We called the front desk, they assured us we had a remote in the room. After tearing the room apart we finally found it tucked behind the cushion of the arm chair - so obvious... So we set it to max and started to cool off. Next issue - the A/C is located in the main living area, which is fine during the day, but we discovered that we had to leave both bedroom doors open all night and set the A/C on max if we wanted to remain even marginally cool. Given that we paid extra to have a 2 bedroom suite so that we could stay up after putting our toddler to bed this was clearly not ideal. Not the kind of issue I anticipated in this day and age in a part of the country that clearly has heat/humidity issues in the summer. Obviously, they need to either install central A/C or put individual units in the bedrooms. The hallways outside the room were like a sauna.
Despite the A/C issue, the room was pretty good, very spacious and well-appointed. We did appear to be missing our smoke detector, but I guess I can let that slide. The biggest issue apart from the A/C was the overall level of service and communication. There is no information in the room about the hotel itself. No room service menu, hours of the restaurant, facilities information, local information, etc., etc., all the standard stuff you normally get in a hotel room. So, we relied on their website, which proved to be a mistake. The website says a la carte and buffet breakfast is available - not true. We went down on the first morning, then some young guy wanders up to our table and stands there. We were like "yes, who are you and what do you want?". He was not wearing anything that remotely resembled a uniform or appropriate clothing for a server, he seriously looked like some teenager walked in off the street. After figuring out he worked there, we asked for a menu and were told it was buffet only that day. Turns out this was the case every day. They were so disorganized they neglected to ask for our room number or give us a bill, so we ended up not paying for what was a very poor breakfast, so that was the best part of the whole thing :)
Given the breakfast issues we chose to eat in town the rest of the time (at Le Coq Chantant, which was excellent) until our last morning. That day I refused to pay the $16 for a buffet I didn't want (sloppy rubbery eggs anyone?), so they reluctantly cooked me some over easy eggs and charged me $12 for a standard breakfast, as advertised on the website (though I think that actually says $10, but whatever...). So I guess if you make a fuss they will prepare a "normal" breakfast for you, but they try to force the buffet on you, which was fairly gross and over-priced at $16, especially given that our son just had cereal and juice.
As for dinner, we planned on eating there one night only to go down and after finally locating a staff member to help us we were told the restaurant was not open that night - thanks for posting a sign or something to let us know earlier! There is a chalkboard right there where they could post this information, but they choose not to. The one night it was randomly open we realized the menu did not match the online menu, which we later learned was the bar menu. Eventually we were allowed to order from the bar menu, but it was a hassle. The food was OK and the service was very slow despite us being the only people there the entire time.
The next night I wanted room service, and was told I could not get it as the restaurant was closed that night, again, totally randomly. That afternoon (4:00) I also went in to get a drink from the bar, but was told that was also randomly closed. No signs, no standard hours, nothing. The whole food/drink thing is just totally haphazard at this place.
On multiple occasions there were not clean towels available at the pool which was also a pain.
I would consider staying there again at a cooler time of year given that we really did like the hotel grounds, facilities, and location, but if we go again we will plan on eating out the entire time to avoid the bulk of the issues we experienced. The staff were just so-so, not particularly friendly, but not outright rude.
- Official Description (provided by the hotel):
- Located just five minutes -3km (2mi.) from the Tremblant ski resort, on a vast, private, lakeside property where guests can relax and enjoy indoor, outdoor pool & hot tub, cross country skiing & snow showing right from our door step. Whether a romantic retreat, ladies-only getaway or enjoyable family vacations, we take care of every little detail. We have a charming restaurant & bar with a menu of epicurean delights. ... more less
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- Also Known As:
- Chateau Beauvallon Mont Tremblant Hotel Mont Tremblant
- Chateau Beauvallon Hotel Mont Tremblant
- Mont Tremblant Chateau Beauvallon
- Chateau Beauvallon Mont Tremblant Quebec