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“Groupon Warning!” 4 of 5 stars
Review of Cap Tremblant Mountain Resort

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Cap Tremblant Mountain Resort
3.5 of 5 Resort   |   400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada   |  
Hotel amenities
Ranked #18 of 32 hotels in Mont Tremblant
Ottawa
Top Contributor
133 reviews 133 reviews
38 hotel reviews
Reviews in 59 cities Reviews in 59 cities
97 helpful votes 97 helpful votes
“Groupon Warning!”
4 of 5 stars Reviewed 2 weeks ago

You should be very careful to read all of the small print when you purchase a Groupon for Cap Tremblant. I purchased a 2 night stay and the times when you can use it are very limited during the summer months without incurring extra fees. We took a 2 BR which I knew was extra but they also added $20/ night for the time period and a resort fee of $45 for a 2 day stay. No one could actually explain what that was for as they only have a pool to offer. So in the end, the $199 Groupon ended up costing $410 for 2 nights with the extra fees and taxes. This is pretty much full price so no deal here at all.

The accommodation was nice, but you are paying for it.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
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English first
Woodbridge, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Not enough good things to say about our recent stay during our Canada Day week long vacay at Cap Tremblant. Here are the highlights:

1. Condo Highlights: Clean, spacious, kitchen was great (great little grocery store just 5 min away), bbq area was a nice treat, a nice home away from home
2. Resort Highlights: Pool (with slide) was fantastic, water was warm/refreshing, resort was just about 10 min drive away from the village, close enough without being too close to all the craziness ;), staff was excellent and accommodating with all our requests

Special Recognition and Hats off to our new friend Jean Francois who took care of us from our very first phone call to our check out. Thank you again and we are certainly going to make the Cap our go to location when visiting the area. We've already convinced other family members to join us next time!

Room Tip: No air conditioning can be tricky during the summer days so.....Make sure to turn on the fans during...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

clean ,big app, we stayed in Cap tremblant for few days last year, it was really good vacation. The resort is a litttle bit far from the town, but it has nice lanscape. We even had deers in the backyard. you can cook and BBQ onsite and wash your clothes.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Beautiful cottages but they've gone down over the past few years. I attended a wedding here and the service at the wedding was the worse I've witnessed. The meal took 4 hours from start to finish. My starter was cold and my chicken was pink. Everyone was suppose to get 2 glasses of wine, some we're lucky to get one while others got more (very unorganized). During the serving of meals I witnessed one server yelling at the other (there were only 2 servers for almost 150 people). The last meal was served at 10 pm from a 6 pm start. The servers were understaffed and unorganized which caused them to be frustrated with guest when serving them. The bar was chaotic and had a massive line that took about an hour to get served. There was only one person on bar for the wedding. Guest who we're smart served volunteered to help. The bar also ran out of a type of beer (they only had 2 types to choose from). My friends paid a lot of money for the reception, it's unfortunate Cap Tremblant cheaped out on staff and product. To make matters worse, my visa got tampered with during our stay. I found out after that most of the other guests credit cards had also been tampered with. This place has so much potential, it's unfortunate that customer service is not a priority!

  • Stayed March 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 3 weeks ago
We have already answered to this bad review on April 21st 2014. Most of this one is highly exaggerated and close to defamation. We will not comment further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 1, 2014

The perfect getaway for a boys weekend. Barbecue, fantastic view, a tennis court, and a bunch of great restaurants close by.

And if you want to stay with hiking, biking, and a bunch of other outdoor activities, this is your spot! And if you're into golf, you'll find a bunch of great golf courses around.

The perfect mix of privacy and easy access to the mountain.

Can't wait for the next one!

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 17, 2014 via mobile

The condo rented privately was great - had 3 nights for a wedding at this reception hall, epic fail on the food, service, and cost - simple things like soup course took over 1 hour to serve , pay bar was overpriced and had no ice, cold drinks and ran out of everything before midnight- actually required a beer run! Best part - a bunch of us had our credit cards compromised with the reception hall as the common denominator... Never again -

  • Stayed March 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, April 21, 2014
Sorry for these problems. Effectively it seems that everyone was drinking the same beer brand so we ran out of it and had to go out to purchase more. As for the credit card problem, as soon as we had been made aware, we were able to intervene and remove a malware that had been the source of the problem that has now been resolved. Again I would like to apologize for these issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 24, 2014

Except for the view on the mountain it is a horrible place. The service is bad, no effort to help you, terrible decoration, and the bed is too soft - impossible for 2 people to sleep in it. Outside it was full of ice, I fell. And they say that there are trails for cross country skiing on there terrain - no, there aren't ... If you can avoid it: DON't GO!

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, March 27, 2014
We effectively had some bad weather conditions recently that resulted in icy pathways. We do our best to provide secure access but sometimes Mother Nature does not cooperate. You are right , there is no x-country trails on our resort but there are plenty nearby, mainly the Petit train du nord et Domaine St-Bernard. As for the comfort of the bed, I was able to trace the unit you were staying and our Housekeeping Manager was able to correct the situation. We do appreciate these constructive comments that allow us to improve the quality of our service. To this effect, we leave comments cards in each guest's check-in package. These cards can be left in the Special Box at Reception. Also, we invite guests to contact Front Desk at any time during their stay to resolve any situation that could occur.
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Additional Information about Cap Tremblant Mountain Resort

Address: 400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada
Location: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Mont Tremblant
#6 Spa Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cap Tremblant Mountain Resort 3.5*
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Also Known As:
Cap Tremblant Mountain Hotel Mont Tremblant
Wyndham Hotel Mont Tremblant
Wyndham Mont Tremblant
Mont Tremblant Wyndham
Cap Tremblant Mountain Resort Mont Tremblant, Quebec

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