Stayed at Cap-Tremblant from July 11 to 13, family of five in a two-bedroom unit. As we were checking in, the folks ahead in line were complaining to management about being stuck in a sub-par (walkout) basement unit. Couldn't help but think that I was glad it was them, not us.
Lo and behold, when we finally made it to our unit, we too were on the lower floor. Karma.
The condo itself was just o.k. Big enough to accommodate us, but nothing that would blow anyone away. A little dated, but it would do the trick. Bedrooms a decent size. And admittedly a goog enough view from the small backyard terrace. The real disappointment came in the evening, when the guests above us arrived. Even just walking normally in their unit translated into loud stomping below. Regular volume conversations resonated through our ceiling with alarming clarity. By no means were they rowdy, yet it appeared that way. At $230/night, you would think you could sit in your own place in peace.
Second, while the pools are pleasant, they can be a long walk from your condo depending on which building you are in. Ours was at least a 10-minute walk away, uphill on the main road that leads to the reception. Not exactly thrilling to make that trek with three kids aged 7-5-3, what with some cars speeding up and down the hill within close proximity. Would have been nice if they had nature trails that led from all condo buildings to the pools. We used the pool twice, and on the second day (checking out at 11 a.m.), we returned to the condo post-pool at precisely 9.58 a.m., to find that our keycard was demagnetized, so locked out. From our unit, 166-9 if my memory is correct, it would be at least a 30-minute uphill walk to reception to rectify the situation. Thankfully, the folks in the neighbouring condo exited just as I was about to climb the mountain, and generously offered the use of their phone to call reception. On the plus-side, the maintenance man showed up within five minutes to let us in.
All told, for the price per night, and the inconveniences of paperthin walls and pools at quite a distance, would suggest paying the extra $30-$40/night to stay directly in the village where everything is right outside your door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 18, 2013
Yes, this review is disappointing because some facts are exaggerated. Our units are well insulated. The sound that you would hear from another unit would come from open windows or patio doors not from the walls. As for the distances, Cap Tremblant is a 200 acres resort with three pool areas. The longest it would take to get to the nearest pool is 5 minutes and the furthest is 10 minutes. The Reception is less than 10 minutes walking from any building not 30 minutes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.