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“Disapointed” 2 of 5 stars
Review of Cap Tremblant Mountain Resort

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Cap Tremblant Mountain Resort
3.5 of 5 Resort   |   400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada   |  
Hotel amenities
Ranked #18 of 32 hotels in Mont Tremblant
North Bay, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Disapointed”
2 of 5 stars Reviewed March 21, 2013

We stayed for three nights in February 2012. We got there to check in only to see a lineup of about 100 people… The “Lobby” area had no room to park and no room to stand. We waited about an hour to get to the check in desk and finally got our keys. (2 hours after the “Check-In” time). Several people had to keep going through the line over and over… No rooms were ready and they did nothing to prepare for the long weekend.

When we finally got to our room we were greeted with about 6 garbage bags on the porch… When we walked up the stairs there was a very large piece of broken glass that appeared to be from the top of a coffee table… It was pretty dangerous because I almost walked right into it. When we went to the kitchen the dishwasher was open and there was dish soap everywhere and water had leaked onto the floor. Tried calling front desk a few times and no answer, finally they sent someone to come and fix things… Took 2 hours for the staff to show up. On the same note, we had almost no towels since they used ours to wipe the water. When I called the next day (took about 5 times for them to answer) they said “we will be right there”…. They never showed up. Tried calling again, no one answered… So we washed the ones we had and re-used them. Also we were not allowed to use the fireplace which was a big negative. (They did tell us in advance, but it still would have been nice to use it)

Now for the positive, the view from our room was very nice and the room was very spacious. It had a very “cozy” feel to it. The shuttle was nice and depending when you took it you had enough room to sit comfortably. Our last night there we hit the hot tub because it had been closed the previous nights.. It was very nice but it was PACKED with people.

Overall the place was nice and well-kept but the service was awful. I will not go again.

Room Tip: Dont go during "Busy" times, they dont prepare.
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
  • French first
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English first
ottawa
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 21, 2013

We rented a one bedroom condo. Everything was first rate. Nothing was missing. The place was clean and spacious with a beautiful view of the mountains. The place was very quiet and the management had scattered the few renters throughout the property so that we really felt by ourselvers. A very enjoyable experience

Room Tip: The further in you are the quieter it will be. From blocks 300 up is far from the entrance and you h...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 11, 2013

We stayed in chalet 240-unit 10. The room had 2 bedrooms that sleep 4 and one sofa bed for 2. The sofa bed was like something out of a movie. It had so many lumps and kinks in it that we took the mattress off and laid it across the floor, which was much more comfortable! Do not count on the sofa bed for any kind of sleep. It was a disaster. Everything else was good. The unit was nice, clean, and comfortable. It was a bit noisy at night, we were woken up saturday night because of the noise the unit above us was making. It would have also been nice if each chalet had it's own hot tub, because you have to walk over to a shared one. The location of the chalets is great; 5 min from the mountain and 10 min from the downtown area where you can get alcohol and groceries. Overall, our experience was good.

Room Tip: Make sure you get a unit that has an equal amount of beds to the number of people you are traveling...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2013

my stay at cap tremblant was wonderful ,well equipped .comfortable beds.Very disappointed fireplace not working .I would of appreciated being warned in advance.But the company was great so we made the best of it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2013

My partner and I went found a deal on Deal Find for 299$ for three nights so we were quite happy with it. When we booked the receptionist informed us that there was a 50$ charge for that period of the year which we understood and accepted. We got there and the lady at reception charged us 94.80$ for charges and the difference. However, when we finally arrived at our room we were quite shocked. The hotel boasted a four star rating but what we found was not up to the four star standard whatsoever. First off, our room smelled like smoke; we could tell that the previews tenants had smoked indoors. Second off, someone peed on our balcony and it had been missed by the cleaning crew. Third off, the bed and pillows were so hard that we opted to sleep on the pull-out couch to avoid being sore for our days of skiing. Finally, although the website said the hotel would be equipped with a kitchen, it forgot to mention that you should still bring all the cooking utilities such as thongs, flippers etc. Other than pots and pans we didn't have much. There were also holes, dents and such on the walls and our dish washer was literally hot glued together. We are in our 20's so we didn't really care about this since we had gotten a deal but then when checkout time came around- the reception wanted to charge another 149.89$. I was confused as to why I had had to pay a charge of 94$ on arrival PLUS this charge and the lady named Violette could not explain. I requested to see a supervisor but since he was not in she said she would hold the payment and he would call me by the Thursday which he never did. So the next week I checked my credit card statement and the 149.89$ charge was actually charged two days after we checked out. So instead of the supervisor calling me back and explaining why I had been charged twice, they simply charged my card without my knowledge.

Safe to say, we will not be going back to this hotel. Good thing there are many more 'four star' hotels to try in Mont Tremblant.

Room Tip: Definitely don't get room 195-7.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, March 8, 2013
I would like to apologize for the misunderstanding. The extra charge to be paid was 50$ per night plus taxes and resort fee on the full amount of the stay. At check-in, the Agent only took a partial payment. At check-out, another Agent told this guest that there was a balance on the account but she said that everything had already been paid. The agent tried to explain the situation but she did not want to get the explanation only to repeat that she owed nothing. The Agent was unable to proceed with the chek-out properly without taking the full payment.
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Brantford, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 3, 2013

We rented unit 270-5 a 3 bedroom unit. Spacious enough to sleep 8 with the pullout- but that is all I will say for the place. The kitchen was stocked with pots/pans that I think the Salvation army would reject. Not many other supplies, so bring your own stuff if you plan on cooking. The beds are a whole other matter. I think a hammock would have been better. I tried to fix the frame for the people. All the wheels were bent under, plus no mattress pad on the beds, linens were poor. Now I know the owners of the condos dont clean them- the staff does. We found, a ladies used razor in the tub/shower, a Oxycontin lying by the baseboard, beer caps, cereal ground into the carpet, dust...OMG. The carpets are fraying, the fingerprints and damage on the walls. Also when we got there we were greeted with the previous renters garbage and dirty linens. Not removed until I called the front desk. Cable didnt work, no fireplaces. They best clean up there act or people will start going elsewhere. But I will say this- it is cheap so it is what you get. A lot of teens- the hot tub in crowded on the weekends. We found a number of small homes for the same price we think we will rent next time.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falmouth, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 25, 2013

We (me, wife, 5 year old daughter) stayed for 4 nights in Feb 2013.

Pretty disappointed at the start as I was looking forward to immediately using the fireplace, which did not work. We called and asked for another unit, they informed us that ALL fireplaces are shut down due to permit issues, and should be set by July. Thanks, that is exactly when I want to use the fireplace.

The WiFi was also not working when we got there. We called, they said their guy was very busy with similar issues throughout the resort... but that he will be there within 1/2 hour. Pleasantly surprised by this. He actually took closer to 2 hours, but he did get it back up, BUT, connecting was a major issue the entire stay. Since we are American, and our phones charge us a lot to use (talk and data) in Canada, we really counted on the internet for Skype and email (we do need to email for our work every day). This one issue alone would probably keep us from coming back to this place, as it seemed like ours was not just a bad week for internet but it was more of a normal problem. I suggested ethernet cords would solve the problem, but the router is shared for the entire building (probably why there are connectivity problems, and we were not there during a overly busy time).

We settled in to the unit and came to like it. Nice open layout - kitchen to the LR and dining room, separate nook for work, and a small deck with a gas grill. Which was out of propane. We called for that, they said they don't monitor the grills in winter as people tend not to use them, but we are big grillers. To their credit, they came by in 1/2 hour with a spare tank and even offered to hook it up for us. The kitchen was important to us, as we like to cook breakfast and dinner (so much better than eating out with a 5 year old for every meal). It was stocked well enough for us.

The W/D was frankly unexpected, but it was great to have! Both bedrooms had TVs (old tube TVs) with cable. Don't know how the picture quality is as we never turned them on. There is a new flat screen TV in the LR, we put that on a few times and it had the basic channels (some VT networks and a bunch of french language shows, it is Quebec after all), but not much more. Not a problem.

Our unit was very close to the hot tub(s) and the pool, which were great! Its the middle of winter and we thought we would try it, last 15 minutes or so, and be done. But the pool is heated, you can get into the pool inside the changing room and swim to the outside! Very cool! The hot tubs, right next to the pool, were large and hot but comfortably hot. My daughter made friends with another young girl and the two of them played for two hours.

Now, on the area. Mont Tremblant is amazing! If we do the area again, which we will, we will stay right in the pedestrian village, as it is so cool.

Some trip highlights, for any age, are of course the skiing, but also the tubing just outside of town (near the Quality Inn I recall) where there is a lift to take you back to the top! We also went dogsledding one day, highly recommend even if it is pricy.

Room Tip: If the hot tub is important as for something close to it as there is no parking there.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cap Tremblant Mountain Resort

Address: 400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada
Location: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Mont Tremblant
#6 Spa Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cap Tremblant Mountain Resort 3.5*
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Also Known As:
Cap Tremblant Mountain Hotel Mont Tremblant
Wyndham Hotel Mont Tremblant
Wyndham Mont Tremblant
Mont Tremblant Wyndham
Cap Tremblant Mountain Resort Mont Tremblant, Quebec

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