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“Perfect for a quiet getaway!” 5 of 5 stars
Review of Cap Tremblant Mountain Resort

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Cap Tremblant Mountain Resort
3.5 of 5 Resort   |   400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada   |  
Hotel amenities
Ranked #19 of 32 Hotels in Mont Tremblant
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
“Perfect for a quiet getaway!”
5 of 5 stars Reviewed November 24, 2012 via mobile

Unique location in Tremblant, for a weekend or even a full week mini-vacation. Love my stay every time I come here, even if you don't ski.

My favorite part: the beautiful view, especially from the restaurant!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 2 weeks ago
Thank you for this nice review.
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Montréal
Top Contributor
134 reviews 134 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 18, 2012

We were at Cap Tremblant earlier this week for two nights.
This was my fourth visits. But other times we had private condo rentals.

The reception staff was very welcoming and nice.
The condo was very nice: clean, well equipped, comfortable and a beautiful view of Mont Tremblant and Moore Lake. Large balcony with chairs, table and BBQ.
TV with 9 free movies channels (Super Ecran -4 and Movie Network - 5).

The area is very well maintained.
We enjoyed the spa and the pool of warm water. The locker room and the sauna were very clean.

We crossed a deer and a fox on the site. Pleasant encounters.

The old town is 5 minutes on foot - a grocery store offers everything necessary to make you a nice dinner after a day of walking at Tremblant.

Mont Tremblant center is 10 minutes away by car or you can take the bus which is just at the junction of the main road (10 minutes walk).

Only negative point: households are still not functional and that for nearly a year. It is very désapointant rent a cottage with fireplace and you can not use.

We will return again for sure.

Room Tip: Ask if you can have a view on the Mountain. Building 160 or 170 are good choice - 5 minutes walk to...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 2 weeks ago
Thank you for this review. Please note that all fireplaces are now in working order.
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Anjou, Quebec, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2012

The location in the mountains and the lakes are exceptional. The panoramic view is ever where around you , You can see many deers, little raid fox , blue jay birds and more and more. The condominiums are spacious, equiped well whit a nice decoration with large balcony and BBQ. 3 Swimming pools, and spa. The restaurant with the panoramic view is fantastic. The chef is great and the service is realy personel and precious !

It is a fabulous place to discorverd and come back many times.. you will fall in love with this paradise and the nice peoples how work there to make your vacation inforgatable. Thank to all of you, thank you M. Fortin the charming owner. My name is Danielle of owner of DTL Dance Center and Les Productions DTL

Room Tip: If you want to have action rent a condo near the spa, if you want to have a calm time rent a condo f...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 2 weeks ago
Thank you for such a nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 14, 2012

My family and I were recent guests at Cap Tremblant where we booked a 2 bedroom condo for one week. On Monday, July 23, 2012, we were enjoying ourselves at the pool when my son was overwhelmed by some toxic yellow chemical that were spewing out into the pool. It was later determined to be glycol. He had an adverse reaction right away and for almost half an hour, he was coughing and complaining of burning sensation in his throat and chest. We were worried and asked the lifeguard to call the paramedics to come and take him to the hospital where we spent almost 8 hours in the emergency waiting to see the doctor.

The way the whole incident was handled by the staff – from their seemingly inexperienced lifeguard to their office staff, was unprofessional. I am not sure what their protocol is and what policies they have in place but to me, it seemed there was a total lack of human decency and ownership of the situation. Not one single offer of assistance was extended to me or my family. After we were done at the hospital, we had to arrange for our own way back to the hotel. We received no courtesy call at all to enquire about the well-being of my son. We felt totally alone and abandoned in this dreadful situation where we cannot speak the language and we were in an unfamiliar place. To me, there was absolutely no display of good customer relations. We came to Cap Tremblant expecting to have a great vacation but instead we left with a bad experience that left my son quite traumatized.

Till this date we have not received any resolution after we had complained officially to their management. They have given us nothing but excuses one after another. Finally our patience have worn out and we have decided to pursue legal action.

Stayed July 2012, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, October 18, 2012
While this was a very unfortunate incident, I took care personnaly of getting a settlement for this client including the full reimbursement of his stay plus all transportation expenditures. This settlement occurred a few weeks ago after having to clear all third-parties involved. This was done as diligently as possible and I always told this client to be patient, that I would take care of everything. I consider the conclusion of this review unfair. The main point is that the kid is doing well and has no sequel.
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Montreal
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 8, 2012

This is our third year at this hotel, so that tells you something. We always take a unit facing the mountain and the view is spectacular. These are condo hotel rooms fully equipped, and comfortable. Clean! Away from the hustle and bustle of the village, but only a ten minute drive if you want to take the condola or just shop. Staff are amazing, responding in ten minutes with a tank of propane for the bbq.The drive to the resort is breath taking in the fall with all the colors. 1.5 hrs north of Montreal. You can also take a bus, or fly from Toronto and NY.

Room Tip: Definitely ask for a view of Mont Tremblant, you'll have the hills on both sides, the valley in...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 2 weeks ago
Thank you for these nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 3, 2012

I was disappointed by the condo. it was dark but clean with a very small bathroom for 4 people. we had a 1 bedroom condo with a sofa bed in the living room. the mattress in the sofa bed was really horrible. the kids ended up sleeping on the couch. Unfortunately the whole week-end there was a race at the Jim Russel track so from 9:00 am all you could hear was the noise from the track. nice pool (it was closed - even though it said all year round heated pool) and spa. we went to the spa and enjoyed it.

Room Tip: Make sure you are not on the ground floor for more clarity - and sun - and not hearing your neighbor...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 2 weeks ago
Thank you for taking the time to share your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 3, 2012

My husband and I stayed at this resort for four nights and five days in July. There is NO A/C!!!! It was sweltering hot at night. While they claim the beds are Queen sized, my daughter's double bed at home is larger. When we brought this to the attention of the owner he started screaming at us for wasting his staff's time.

The fan in the bedroom was so loud we could not sleep at night.

The nicest thing about our stay was the pool with water slide and the jets in the bathtub.

Only stay here if you're looking for accommodations only with NO customer service, as there will be none. I would not recommend this place to friends or family.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, October 9, 2012
For the benefit of our followers, please note that all of our master bedrooms are Queen size beds ( a few have King size beds). I never met that women nor screamed at any one. I met her husband, a very articulate young man, and explained him the bed size situation. I even offered him to see the purchase invoices from our mattress supplier. We also sent a Technical staff to measure the bed (60 inches) which is the size of a Queen bed. Four months later, they still claim that the bed was not Queen and that it is bad service. Be your own judge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cap Tremblant Mountain Resort

Address: 400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada
Location: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Mont Tremblant
#6 Spa Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cap Tremblant Mountain Resort 3.5*
Number of rooms: 175
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Also Known As:
Cap Tremblant Mountain Hotel Mont Tremblant
Wyndham Hotel Mont Tremblant
Wyndham Mont Tremblant
Mont Tremblant Wyndham
Cap Tremblant Mountain Resort Mont Tremblant, Quebec

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